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Customer Service Software

Location:
Atlanta, Georgia, United States
Salary:
80000
Posted:
May 02, 2019

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Resume:

*** ******* ***. **

Atlanta, Georgia

Email: ac9aa9@r.postjobfree.com

C. 404-***-**** or H. 404-***-****

BRIGHT KANKAM SYSTEMS ADMINISTRATOR

SKILLS & ABILITIES • Linux Administration and Help Desk experience-5+ years

• Customer Service and Support Experience

• AWS Certified

• Operating Systems: CentOS, RedHat, Ubuntu

• Software: MS-PROJECT, Linux file system, MS Office, Web/ Application Server, Apache

• Servers/Services: SSH, Telnet, Apache, DNS, Nslookup, Netstat

• Self-motivated and deadline driven

• Thrives in a fast-paced environment

WORK EXPERIENCE •

Linux Systems Administrator (Contract) Sept 2017- Dec 2018 Capital Real Estate Services, San Francisco, CA

Significant Achievements and Responsibilities

• Provided technical support by troubleshooting Day–to-Day issues with various Servers on different platforms

• Operational knowledge of virtualized platforms such as ESX (VMWare) and Hyper-V

• Configured WAN/LAN/VPN infrastructure

• Intermediate knowledge of shell scripting

• Experience installing, upgrading, and configuring RedHat Linux 4.x, 5.x, 6.x using Kickstart Servers and Interactive Installation

• Responsible for creating and managing user accounts, security, rights, disk space and process monitoring CentOS and RedHat Linux

• Performed RPM and YUM package installations, Change Management requests for software releases

• Installed and configured Logical Volume Manager – LVM and RAID

• Configured DNS, NFS, FTP, Apache, HTTPS, DHCP remote access, and security management

• Created and maintained user’s accounts, profiles, security, rights disk space and process monitoring

• Developed and maintained documents, library, and procedural documents of the system

• Managed user accounts, files, and directory permissions, and securing UNIX systems to match industry best practices

• Provided system administrative support for servers and workstations

• Performed software and hardware upgrades and routine systems maintenance by installing current Patches and Packages

• Utilized, Netstat, and Vmstat for performance analysis, problem prevention, identification and resolution Associate Service Desk Specialist (Linux Experience) Mar 2016-Sept 2017 Delta Global Services, Atlanta, Georgia

Significant Achievements and Responsibilities

• Resolved problems through log files analysis (JVM logs)

• Setup and configured LAN and Firewall

• Able to work under pressure and within defined processes

• Experience administering, installing, configuring and maintaining Linux

• Experience installing, upgrading, and configuring RedHat Linux 4.x, 5.x, 6.x using Kickstart Servers and Interactive Installation

• Responsible for creating and managing user accounts, security, rights, disk space and process monitoring CentOS and RedHat Linux

• Installed Firmware Upgrades, kernel patches, systems configuration, performance tuning on Unix/Linux systems

• Managed Patches configuration, version control, service pack and reviews connectivity issues regarding security problem

• Managed systems routine backup, scheduling jobs and enabling cron jobs Linux Support Helpdesk II Aug 2012-Dec 2015

TNL Media, Winneba, Ghana

Significant Achievements and Responsibilities

• Provided help desk support to end-users of proprietary software

• Mastered Linux command line

• Provided education about product features and one-on-one end-user problem resolutions Installs Firmware Upgrades, kernel patches, systems configuration, performance tuning on Unix/Linux systems

• Provide an unsurpassed level of support via email and phone using strong written and verbal communication skills

• Diagnose and resolve end-user network or local printer problems, PC hardware problems and mainframe, email, internet, and LAN access problems

• Assisted in organization-wide installation and configuration of commercial and proprietary applications i.e. Windows, Office, Cisco

• Resolve escalated cases from front line staff with a high sense of urgency

• Documented all issues and generated reports detailing common problems and error trends as a preventative measure

• Ability to communicate technical issues at a level that is easily comprehensible to a variety of audiences Cisco Certified Network Administrator (CCNA) Anticipated 2019 Georgia State University Anticipated 2020

Associate of Science- Computer Science

Atlanta Technical College 2018

Unix/Linux Advanced Server and Scripting

Amazon Web Service Certification (AWS) 2018

University of Colorado 2017

Cybersecurity and Homeland Security Certification

University of Education, Winneba [UEW] 2015

Bachelor of Arts- Management

EDUCATION AND

CERTIFICATIONS



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