Director

Sandra H. Sutter

********@*****.*** 804-***-**** Midlothian, VA 23112

Top-performing, results-driven healthcare administrator with high-level leadership experience within highly competitive and diverse industries. Analytical professional skilled in leading teams to successful outcomes through performance management and a focus on quality. Interpersonal communicator that thrives on building relationships and promoting collaboration across business lines to drive positive change and comprehensive approaches for enhanced productivity. Areas of Expertise include:

Strategic Business Planning

Hospital, Clinical & Laboratory

Budget Management

Healthcare Administration

Public Health Policy

Change Management

Program & Policy Development

Quality Assurance

Research & Presentations

Professional Experience

ECPI UNIVERSITY-MCI Richmond, VA 2013 – Present

campus director, dental assisting program

Deliver strategic leadership to advance the goal of student success and academic excellence by developing and implementing quality programs in line with business objectives. Design curricula and activities while providing oversight of daily operations including faculty recruitment, performance management, staff leadership, scheduling, financial management, analysis of operational effectiveness, and providing solutions through innovative technology. Partner with faculty to assess course and program initiatives and to ensure best practices of teaching techniques effectively executed.

Key Accomplishments:

Increased program success rate from ~60% to over 90% within the first year.

Continuously reduce overhead costs through strategic negotiation and long-term planning.

Conduct effective meetings with staff and stakeholders on business objectives to achieve program advancements.

WYZANT INC Chicago, IL 2010 – 2013

Corporate Consultant and Tutor

Provided business consulting and training to staff of the Virginia corporate leadership development programs. Delivered thought leadership on various topics including program adoption, curriculum design and expansion, contract negotiation, and staff promotion. Leveraged marketing skills to write effective proposals while leading all phases of annual education plan development including budget allocation and financial accountability.

Key Accomplishments:

Achieved 100% passing rate of professionals for promotions to higher leadership position.

Accomplished a 98% client success and retention rate within the first year.

Increased profits by successfully managing client relationships to achieve positive results.

DEUTSCHE GAERTEN, LLC Chesterfield, VA 2010 – 2013

Business Office Manager

Played a key role in long-term business development by delivering business insights for strategy and growth to achieve corporate objectives. Developed an effective business plan and financial model for a distressed business unit and managed accounts and budget to achieve positive change and turnaround. Led marketing initiatives while partnering with senior leadership to execute strategies and enhance overall business positioning.

Key Accomplishments:

Led project to successfully enhance business revenue from 55% to 82% despite economic challenges.

Demonstrated ability to devise solutions and present recommended strategies to senior leadership.

EDUCATION AFFILIATES, LLC Richmond, VA 2009 – 2010

Campus Director – Dental Assisting Program

Led and directed activities of dental assistant program and staff with a focus on quality content and compliance with policies and procedures. Planned activities to achieve program initiatives and oversaw all aspects of academic, developmental, and financial operations. Conducted meetings with staff and stakeholders to direct outreach initiatives and to ensure furtherance of desired academic outcomes.

Key Accomplishments:

Drove program success rate from zero to 89% in the first year.

Reduced overhead costs while maintaining high quality education program.

CHESTERFIELD COUNTY SCHOOL SYSTEM Chesterfield, VA 2008 – 2009

Substitute Teacher – Sciences

Delivered an integrated curriculum of scientific theories and methodologies while serving as advisor to students to achieve educational goals. Instructed students through lectures and discussions while utilizing visual aids and assessments to monitor student performance and level of comprehension. Incorporated short-term and long-term academic plans in line with administrative policies to meet each student’s needs.

Key Accomplishments:

Displayed a commitment to student achievement and academic excellence in the subject area.

Demonstrated ability to develop positive relationships with students, parents, other staff members.

PREVIOUS EXPERIENCE

Hospital Graduate Student Intern – Henrico Doctors Hospital (Hospital Corporation of America), Richmond, VA

Program Administrator – Department of Defense, Hospital & Clinic, Grafenwoehr, Germany

Dental Specialist – Dr. Massie, Dr. King Family Practices, Radcliffe, KY

Education & Training

Master of Science – Health Administration and Leadership

University of Phoenix Midlothian, VA 2010

Bachelor of Science – Medical Biology

Virginia Commonwealth University Richmond, VA

Dental Residency – Fischer Roland, D.M.D.

Ferdinand von Steinbeiss Dental School Ulm, Germany

Certification & License:

ASCDA – Dental Assisting National Board, Chicago, IL

Licensed Medical Dental Specialist, Ulm, Germany

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