BETHELIHEM BEGASHAW

**** ******** **** • Alexandria, Virginia 22311 • 571-***-**** •

ac9a9p@r.postjobfree.com

Skills

Languages: Fluent in English and Amharic

Software: Microsoft Office Suite Microsoft Windows Operating Systems Windows 7 and 10; Basic HTML

Hardware: Cisco IT Essentials; HP desktops & laptops; Dell desktops & laptops; HP printers; general computer builds and repairs; hardware installations and swaps

Networking: Running cables, troubleshooting connections, activating ports, basic router configuration, switches, Wi-Fi router

Support: Helpdesk: Escalation and documentation on ticketing system, customer service support (email, phone, and in person)

Certification(s): CPR and first-aid certified

Experience

Gannett USA Today Network McLean, VA

Help Desk Analyst July 2018- Present

Present clear and grammatically appropriate written and oral communication with employee and team

Ensure tickets are logged quickly and accurately

Assess advance troubleshooting issues prior to others department involved

Assist user’s in troubleshooting and resolving hardware issues via phone and in person

Facilitate projects, such as PC replacements and upgrading machines to Windows 10

Import Mac and PC machines into the system using Active Directory

Balducci’s Food Lover’s Market Alexandria, VA

Cashier August 20 December2017

Responsible for accepting payments from customers, and giving change and receipts

Engaged in face-to-face customer interaction regarding issues with products

Calculated total payments received during a specific time period, and reconcile with the total sales

Open and close the registers, monitoring cash limits and ensuring quality customer service

Mary Steidl Private Home Care Alexandria, VA

Nurse Assistance May 2016 -December2016

Assisted patient with daily living activities

Checked vital signs and recorded daily information in the patient’s chart

Adhered to professional standards, followed policies and procedures and abided by federal, state and local requirements, as well as Joint Commission standards

Sugar House Day Spa and Salon Alexandria, VA

Spa Attendant August 2014-June-2015

Consistently offered professional, friendly and engaging service

Provided accurate, appropriate and immediate responses to all requests by guests

Service Orientation - Actively looking for ways to help people

Collaborated with management to ensure the delivery of efficient, high-quality service

Education

Year Up, National Capital Region Woodbridge, VA

Cyber Security January 2018 Present

Participated in leading national career development program that prepares students for roles in IT support, software development and testing, project management, or frontline sales; program includes college-level coursework, career training, and a 6-month corporate internship

Earned credits through the American Council on Education’s College Credit Recommendation Services; coursework focuses on track-specific content (such as computer hardware and troubleshooting, quality assurance, project management, or customer service), along with Microsoft Office applications, advanced Excel, business writing, and public speaking

Volunteer and Leadership Experience

Bethel Ethiopian church Alexandria, VA

August 2014 – Present

Organize fund-raising events

Recruit members

Organize and schedule meetings

Leading meetings and supervise agenda

Awards and Honors

Mathiwos Cancer Society (Associate of the month) Addis Ababa, Ethiopia

May 2013

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