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Customer Service Manager

Location:
San Antonio, Texas, United States
Salary:
$16.95
Posted:
May 06, 2019

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Resume:

Cabot Taylor

***** ***** ****** *****

Houston, TX. 77044

H:832-***-****

C:832-***-****

ac9a9b@r.postjobfree.com

Core Qualifications:

1. High customer service standards

2. Dedicated to process improvement

3. Strong problems-solving abilities

4. Automotive troubleshooting skills

Skills:

Computer knowledge

Train other employees

Management

Commercial Part Sales

Experience:

AUTO ZONE AUTO PART

NOVEMBER 2017-CURREMT

Responsibilities:

Assisted all employees- part related training

Assisted all employees- daily duties

Handled customer service issues

Opening and closing- stores

Secured store

Cash Flow Duties:

1a. Opening and closing employees cash drawers

1b. Documented cash shortages and over-ages

1c. Balancing bank deposit

October 2014 – July 2017

O’Reilly’s Auto Part Houston, TX

Assistant Manager

Responsibilities:

Assisted all employees- part related training

Assisted all employees- daily duties

Handled customer service issues

Opening and closing- stores

Secured store

Cash Flow Duties:

1a. Opening and closing employees cash drawers

1b. Documented cash shortages and over-ages

1c. Balancing bank deposit

November 2003 – October 2014

NAPA Auto Parts Houston, TX

Commercial Parts Sales

We were contracted with the city of Houston, supplying parts for their city trucks. At the beginning of my employment NAPA lost the contract bid and all employees were relocated to different store locations. I was moved to the warehouse where I worked in the commercial parts sales.

May 1990 – November 2003

O’Reilly’s Auto Parts Houston, TX

Night Manager

Started as a general parts specialist and promoted to Night Manager within seven months. Opening and closing store, cashed out every employee, and handled bank deposit responsibilities. During the shift that I worked I also managed all customer service inquiries, inventory control, and daily duties. Education;

Hall Senior High Little Rock, AR

1987 Diploma

University of Little Rock Theater and Dance

Attended ULR – 3 years Little Rock, AR

Honors:

Received the “Diamond Shamrock Award” – Customer Service with Excellence. I accepted this great award during my fourteen years of service to O’Reilly’s.



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