Customer Service Manager
Resume:
Cabot Taylor
Houston, TX. 77044
***************@*****.***
Core Qualifications:
1. High customer service standards
2. Dedicated to process improvement
3. Strong problems-solving abilities
4. Automotive troubleshooting skills
Skills:
Computer knowledge
Train other employees
Management
Commercial Part Sales
Experience:
AUTO ZONE AUTO PART
NOVEMBER 2017-CURREMT
Responsibilities:
Assisted all employees- part related training
Assisted all employees- daily duties
Handled customer service issues
Opening and closing- stores
Secured store
Cash Flow Duties:
1a. Opening and closing employees cash drawers
1b. Documented cash shortages and over-ages
1c. Balancing bank deposit
October 2014 – July 2017
O’Reilly’s Auto Part Houston, TX
Assistant Manager
Responsibilities:
Assisted all employees- part related training
Assisted all employees- daily duties
Handled customer service issues
Opening and closing- stores
Secured store
Cash Flow Duties:
1a. Opening and closing employees cash drawers
1b. Documented cash shortages and over-ages
1c. Balancing bank deposit
November 2003 – October 2014
NAPA Auto Parts Houston, TX
Commercial Parts Sales
We were contracted with the city of Houston, supplying parts for their city trucks. At the beginning of my employment NAPA lost the contract bid and all employees were relocated to different store locations. I was moved to the warehouse where I worked in the commercial parts sales.
May 1990 – November 2003
O’Reilly’s Auto Parts Houston, TX
Night Manager
Started as a general parts specialist and promoted to Night Manager within seven months. Opening and closing store, cashed out every employee, and handled bank deposit responsibilities. During the shift that I worked I also managed all customer service inquiries, inventory control, and daily duties. Education;
Hall Senior High Little Rock, AR
1987 Diploma
University of Little Rock Theater and Dance
Attended ULR – 3 years Little Rock, AR
Honors:
Received the “Diamond Shamrock Award” – Customer Service with Excellence. I accepted this great award during my fourteen years of service to O’Reilly’s.
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