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Sales Customer Service

Woodbridge, Ontario, Canada
May 06, 2019

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Mississauga, ON

Cell: 416-***-**** Email:

SUMMARY: A dedicated, bilingual, solution-oriented and self-motivated professional, having over 10 years of diversified experience in Sales & Marketing, Customer Service & Business Development within the Aviation Industry.


• Quick learner and adjustable to any work environment

• Team player and effective communicator

• Proficient in GDS systems: Galileo, Amadeus, Sabre, Aviva, Easymars

• Proficient in Revenue management systems: Salesforce, Revenue plus, MIDT

• Proficient in Admin systems: Comet & Kronos

• Proficient in Microsoft Office & Adobe applications

• Ability to prioritize workload & meet deadlines in high stress situations

• Diligent at client service & relationship building expertise to retain business

• Skilled at performing multiple tasks simultaneously

• Languages known: English, Urdu/Hindi, Guajarati, and Persian PROFESSIONAL EXPERIENCE:

Jazz Aviation LP Mar 2019 – To-date

Payroll & Administrative Assistant – Toronto Base

• Investigate daily exceptions generated in Kronos

• Weekly update & sync manuals on iPad for engineering team using Jazz Comply365

• Familiar with

• Ensure all requirements of the collective agreement are applied when processing all overtime, cash bank, payouts, per diems, base away, sick, family days, vacation and union business into Kronos

• Adhere to payroll deadlines

• Submit all forms etc. regarding Management and ATS staff

• Create and update the monthly overtime equalization spreadsheet

• Track and register all sick calls

• Act as the point person for maintenance inquiries and ensure prompt follow-up

• Co-ordinate the new hire process

• Creating and maintaining employees personnel files Cathay Pacific Airways Feb 2018 – Feb 2019

Sales Manager

• Lead sales and service team to ensure sales target are met and high-quality service is provided to the customers

• Presented business proposals for corporate clients and qualified new business opportunities

• Prepared corporate clients meeting minutes for the management and sales team to follow up

• Prepared corporate agreements for new corporate partners, ensuring all requirements are met and timely executed

• Prepared monthly country performance report for CX head office

• Prepared and delivered sales & product presentation to industry partners

• Organized and executed monthly events for industry partners & corporate houses, ensuring they are abreast with latest promotions, routes, flights and on-board products, resulting in increased sales & brand engagement

• Managed ticketing and reservation queries for walk-in clients and over the phone

• Managed Cathay website for station and was responsible to update the promotions and travel notices timely

• Monitored competitor pricing activities and devised strategies accordingly, worked closely with yield and revenue management team in HKG, ensuring timely speed to market delivery of the product at the right price

(Rayo) Rayomand Pervez Irani

Mississauga, ON

Cell: 416-***-**** Email:

Oman Air Aug 2017 – Feb 2018

Assistant Manager Corporate Sales

• Developed new corporate clients by delivering product briefing presentation and using sales tool to secure business

• Maintained high level of customer service to ensure loyalty and retention of business

• Arranged alliances with corporate houses and banks to offer promotion and maximize customer outreach

• Resolved client issues by engaging customer resolution team

• Prepared and delivered sales presentation to secure potential corporate clients business travel

• Managed operations and coordinated with internal team to ensure deal is closed and delivered to client on time

• Prepared weekly & monthly business development and station performance report for head office

• Responsible for development of corporate sector business for Oman Air country wide

• Prepared and closed corporate agreements, paper work, signing, ensuring proper execution as per company policies and standards

Etihad Airways Oct 2014 – Aug 2017

Sales Representative

• Profitably increased revenue in assigned portfolio (trade + corporates) by maintaining high sales activity levels

• Devised marketing plan & pricing strategy

• Resolve client issues by engaging customer resolution team

• Looked up and qualified new business opportunities & made sales presentations to corporate houses

• Prepare weekly station sales performance report for sales manager

• Prepare corporate and trade incentive agreements UBL Jul 2011 – Oct 2014

Coordinator for Finance Dept. & Executive Assistant to Group CFO

• Liaise with senior management, to ensure that business needs are met and approved timely

• Coordinating and managing meetings for CFO

• Coordination within team, other departments

Emirates Airline Apr 2008 – Jul 2011

Skywards Service Centre - Customer Service Agent

• Ensured SQL was maintained at 85% benchmark with no more than 4% dropped call percentage

• Email handling with our Skywards Gold Silver & Blue members within a specified threshold of 12Hours for Gold - 24 Hours for Silver & 48Hours for Blue

• Retro Claim Handling of Emirates & Partner Airlines, MIS Updating of all rewards and retro claims

Emirates Airline Jun 2007 – Mar 2008

Accounts Assistant

• Dealing with customers receiving refunds and solve the queries of refunds from the ticketing counter & made sales & refund reports on fortnightly basis EDUCATION:

Master’s in Business Administration – Finance & Marketing SZABIST, 2013 – Karachi, Pakistan

**Equivalent to 4 years bachelor’s degree in Canada REFRENCES AVAILABLE UPON REQUEST

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