Customer Service Sales

Michael Pendriss

Turners Falls, MA. ***** 413-***-**** ********@*****.*** www.linkedin.com/in/mike-pendriss-ab718528/

PROJECT MANAGEMENT & BUSINESS DEVELOPMENT STRATEGIST

Strategic Planning Leadership Continuous Improvement Integrity Client-Centric Focus

Professional Profile

Ambitious and self-directed project management professional with 15 years of experience across office, retail, medical, property management, and automotive sectors. Demonstrate excellent time and organizational management skills to deliver outcomes in fluid and time-sensitive environments. Skilled at collaborating with members across the organization to achieve business and financial results. Positioned to be part of a team supporting organizational goals and objectives while delivering quality outcomes and service delivery.

Areas of Expertise include…

•Program Planning & Implementation

•Cross-functional Collaboration

•Sales & Revenue Growth

•Property Management/Real Estate

•Stock Market Trading / Research

•Operational Management

•Account Management

•Inventory Management

•High-Impact Presentations

•Cost Controls

•Training/Mentorship/Supervision

•Negotiation

•Customer Service

•Client Loyalty & Retention

•Problem Resolution

Professional Experience

Service Advisor Bertera Subaru 01/2019 - Present

Collaborate with consumers and businesses to achieve excellence in service delivery for a busy and successful Subaru dealership. Recognized for consistent drive, performance, and effort to provide an exceptional customer service experience.

Proactively liaise with technicians to address and resolve customer complaints and issues in order to meet or exceed expectations.

Process warranty, customer pay, and internal processed tickets and ensure that all services are completed and reported across the department.

Consistently achieve high customer satisfaction scores while maintaining a high service sales rate.

Successfully completed all technical training for the Reynolds and Reynolds and the Subaru Vehicle Brand.

Correctional Officer Franklin County Sheriff’s Office 03/2008 – 06/2018

Served as a uniformed official, responsible for the supervision, safety, and security of incarcerated individuals.

Managed housing unit and ensured safety and cleanliness at all times; monitored inmates, and maintained daily logs and reports to document activities.

Served as first responder and CPR provider in times of emergency.

Achieved consistent above average performance evaluations based on drive and performance.

Service and Parts Advisor Don Lorenz Inc./GMC 08/2007 – 03/2008

Responsible for sales and service in a fast-paced automotive dealership. Demonstrated a high level of attention to detail in meeting the needs of customers while ensuring efficiency in operations.

Ensured streamlined day to day operations, opened and closed store, and maintained a safe workplace environment.

Championed and fostered a culture of exceptional business and customer care, placing emphasis on the value of service and products to facilitate customer satisfaction and loyalty.

Leveraged technology to facilitate sales and service; ensured that warranty and sales paperwork was accurate and comprehensive to support business optimization.

Volvo Parts Manager Pioneer Saab/Volvo 01/2005 – 08/2007

Charged with sales, supply management, and customer service for a Saab/Volvo car dealership.

Ensured appropriate levels of inventory to support technician and customer needs and facilitate efficiencies and cost controls; facilitated timely shipment of orders to outside businesses.

Fostered a culture of teamwork, accountability, productivity and profitability, while providing exceptional customer service.

Grew business by generating sales and processing warranties.

Office Manager Merriam Graves Medical 03/2002 – 01/2005

Oversaw streamlined administrative and day to day operations for a busy medical gas and supply company. Demonstrated communication, organizational, and time management skills in ensuring exceptional client care while facilitating account management and new business development.

Established new accounts and monitored insurance billing and payments; collected medical documents to support insurance approval.

Grew business by acquiring new accounts, cultivated new relationships to foster client loyalty and retention.

Ensured accuracy and comprehensiveness in all documentation to facilitate timely billing and deliveries.

Education

Bachelor of Science in Business Administration-College of St. Joseph, Rutland, VT

Certifications

CPR

Member, Tactical Response Team

Reynolds & Reynolds/Subaru Vehicle Brand Automotive Training

Industry Skills

MS Office (Word, Excel, PowerPoint)

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