Data Center Operations Technician, Change Coordinator

Michael Charles Black, Jr

“Efforts and courage are not enough without purpose and direction” John F. Kennedy

Email: ************@*****.***

Cell: 404-***-****

Brief

* ***** ** ************ **** experience meeting and exceeding customers’ expectation and standards. Since breaking into work force I have made a name for myself for being a hard worker with excellent interpersonal and intrapersonal skills. I have never had issues with communicating task and incidents with my team as well as my superiors and I’m known for having an extended vocabulary. I am a fast learner, often excelling in my training and daily duties ahead of schedule with superb results. I have great time management skills and will frequently complete jobs before their respective deadlines. I also have experience managing and monitoring deadlines, as well as delegating tasks. I always maintain a certain level of pride in my work and I understand what it takes to work with a team to complete an overall goal.

In the early years of my career, I started working in food services as Super Glue Team Member maintaining the company’s store standards. I maintained this position in high school while also taking college prep classes in AutoCAD, AutoDesk Revit, and AutoDesk Inventor. After graduating I then transitioned to retail where I worked from simple stock hand to store assistant. This is where I first learned management skills and how to help lead a team. In the face paced environment of a clothing store I also learned how to work under pressure in maintaining the stores organization. After working retail, I started working in the field of telecommunications acquiring and developing projects from start to finish. I began my journey in this industry as a CAD Operator responsible for developing a customer's ideals into 2D/3D visual blueprints/presentations. After exceeding expectations sitting behind a desk creating blueprints I soon became a cable technician responsible for physically installing and terminating the necessary cabling and corresponding equipment as specified by the customer with routine maintenance following. Since that transition I travelled all over the country to various job sites to meet customers and complete system upgrades. I gained invaluable knowledge as well as the respect of my fellow technicians and numerous accolades while I travelled.

Once I met my wife and became a farther of my 1yr old son I started working as a Data Center Technician II who also held Change Coordinator duties. My daily responsibilities included approving and validating changes to meet customer expectations while following the necessary specifications laid out by site and industry standards. I was also required to work closely with supervisors and team to ensure proper planning and communication to efficiently delegate tasks to reach deadlines. Furthermore, I have experience working as DCOPS monitoring and aiding in the upkeep of site chillers and generators. I am familiar with performing daily site checks while reporting the status of the heating and cooling levels as well as power throughout a site. I have experience working with Sm9, EMEA1, EMEA2, ServiceNow, Aldea, and Aries ticking tools. I can install, dress, and connect pre-terminated cables to perfection. I know how to terminate copper cable to patch panels, RJ45 jacks, and Panduit Jacks. I know the fiber color code and the process to terminate it. I can install a device and troubleshoot it as well as the cables connected to it. I can use a DTX testing device of various models and transfer the corresponding detail if needed. I’ve provided site escorts and 24/7 hands-n-eyes for break/fix incidents. I also know what it takes to help maintain data center standards and procedures for a clean and safe work environment.

Experience:

INAP – Ashford/Dunwoody, GA

DCOPS – Dec. 2018 – Jun. 2019

Assist Data Center Manager and Data Center Site Manager on projects involving the physical installation of cabinets, cages, cables, shelving, cable management, routers CSU/DSU’s, servers, PDU’s, modems, switches. Terminate and troubleshoot twisted pair, coax, RJ45, fiber, BNC connections.

Work with various internal/external groups (such as telecommunication service providers, provisioning, IE’s, NE’s, equipment vendors, the NOC, customers and INAP internal departments) to install, troubleshoot, repair equipment, and service customer, PNAP and facility equipment. Requests help as needed from Sr. DCOE/DCSM/DCM

Provide remote hands services for customers as required including reboots, testing/trouble shooting, making and installing cables.

Assists on projects for both internal/external customer installation through coordinating facility services, equipment, and cabling in preparation for customer installations.

Maintain corporate databases relevant to DC Operations, provisioning, NOC and IE’s to include Ubersmith, and ServiceNow.

Monitor and review sales projections and plan facility connectivity scaling.

Maintain INAP standards applied to the physical elements of a PNAP.

Respond to emergency outages as directed by the INAP NOC within 10 minutes’ response time for 24 x 7 sites.

Insight Global/ DXC Data Center - Alpharetta, Ga

Change Coordinator/ Data Center Technician – Oct. 2016 – Dec. 2018

Install and maintain data center devices. These includes servers, software, redundant power, and cabling racks necessary for task completion.

Maintain records to keep track of all the escorts, changes, and incidents in an organized fashion.

Versed in troubleshooting solutions with ability to convey processes and findings to coworkers and clients alike.

Knowledge of how to use Fluke Tester and save results for future use

Identify severity of tasks and contact superiors once it becomes a top priority

Measure and order fiber and copper cables needed to complete jobs

Install and terminate cable from end to end

Approve and deny access request to the site from outside sources

Create access request to the site

Escort vendors and customers throughout secure areas of data center

Approve or deny changes and incidents.

Coordinate with team and client to delegate tasks and provide adequate updates as needed.

Time manage self and team to stick to strict deadlines and time frames.

Oversee emails to avoid lapses in communication and provide information to team as needed

Skype meetings to discuss jobs and tasks

Console into devices to record addresses and status of devices

Console into devices to change addresses and aid in reconfiguring devices

Receive packages from shipping

Configuring ilos on devices

Perform audits on cabinets and tracing cables

Clean and maintain storages and white space

DHL Distribution Center – Forest park, Ga

Arrival & Departure Clerk – Mar. 2016 – Dec. 2016

Manually log all inbound and outbound trailers on log sheet. Arrive and/or dispatch the loads in Transportation Management System (TMS), Freight Management System (FMS), and/or SPARTAN

Complete a daily yard check and reconcile the yard check with yard inventory in TMS and FMS. Research discrepancies and call in help tickets on unresolved issues. Communicate trailer inventory with FedEx Ground

Physically check all trailers leaving the yard and log trailer status. Log includes trailer number, seal number (when applicable), trailer status (full or empty), tractor number, load number, date and time

Plan and communicate trailer movement in the yard to the switchers, dock managers, and the control room. This includes prioritizing trailer moves based on the impact to hub productivity. Also, direct all drivers to appropriate locations in the yard for the drop-off and pick-up of trailers

Print appropriate paperwork for dispatched outbound loads and distribute to the drivers

Communicate all red tagged equipment to the Logistics Department and when necessary call for repairs on company equipment

Monitor all outbound dispatch times to ensure loads depart when scheduled

Ensure the completion of all required paperwork, records, and documentation

Performs other duties as assigned

NetPlanner Systems Inc. – Norcross, GA

CAD Engineer/ Telecommunication Tech. – Dec. 2013 – Jan.2016

Used AutoCAD to analyze, design and build business/technical solutions that deliver the client's goal.

Create detailed design documentations as well as 2D and 3D visuals.

Defined and maintain development ideologies, procedures and standards.

Supervise assistant drafters and other workers involved in the project design.

Cable installation (including data cable, security cable, speaker cable, and grounding wire)

Equipment installation/removal ( patch panels, switches, cameras, wireless access points, motion sensors, including all equipment patching for voice/data, circuit and power-related)

Equipment repair (minor) which includes reseating / replacing defective components (memory, hard drives, disk drives, fiber/copper PCI cards, etc.) in production / non-production equipment

Conducted visual inspections (daily walk-throughs) of projects and job sites

Escort - Assist all vendors at data centers (tracking of data center visitors) and job sites

Shipping and receiving Infrastructure documentation

Traveled to various states to conduct meetings with clients, as well as carry out their specific installation and repair needs

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