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Customer Service Legal Assistant

Kingston, Ontario, Canada
May 06, 2019

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Receptionist and administrative assistant with several years experience providing customer service, receptionist duties and clerical support in fast-paced, deadline-driven environments. The ability to multi-task and work under pressure. Excellent communication skills, very organized, with a strong attention to detail.


Kingston Honda/Acura (part time) January 2018 to present Receptionist and Administrative Clerk

Greet customers and assist them with the appropriate department

Receive payments for service, parts, deposits on vehicles and leasing

Balance receipts (Visa, Mastercard, debit, cheques and cash) at the end of shift

Balance float

Answer calls from customers in a prompt and friendly manner

Keep customer lounge area stocked up with supplies as well as a clean and organized appearance.

Alliance Wireless Communications 2014–Nov. 2017 Customer Service Representative

Assisted customers by phone with a variety of business matters including on-call scheduling, funeral arrangements, hotel reservations, crisis calls, WSIB claims, appointments, absenteeism reporting, real estate information and emergencies

Tact, diplomacy and courtesy were essential parts of the job

Successfully completed WHMIS course and customer service modules.

Rideaucrest Home 2012 - 2014

Office Clerk

Finance office – reviewed and input confidential resident information into database

Dental clinic – assisted elderly residents with appointments

Coffee/Gift shop - Point of sale transactions, recorded daily sales receipts and assisted residents.

Statistics Canada 2011 Census Enumerator (contract)

Extensive interactions with the public to obtain confidential information for census purposes

Provided information to the public regarding the various uses of statistical information by the federal government

Regularly prepared progress reports for supervisor and met quotas in a timely manner.

Ecclestone & Ecclestone 2006 – 2010

Legal Assistant

Prepared documents for the administration of family law issues

Receptionist duties

Maintained office supplies and arranged for replenishment when required

Made bank deposits and arranged for payment of client accounts and office invoices

Provided secretarial support to executives.

Cunningham, Swan, Carty, Little & Bonham 1992 – 2004

Legal Assistant

Worked with clients by phone and in person with estate management issues

Receptionist duties

Administered estate files, such as preparing letters and probate documents

Liaised with banks, courts, investment companies and various government agencies

Maintained and tracked a database for over 10,000 wills.


Proficient with several software applications including Word, Access, CDK, Excel, Outlook, Powerpoint, eQuinox.

St. Lawrence college

Legal Assistant Diploma

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