Sales Administrator - Regional
Resume:
********.******@*******.***
www.linkedin.com/in/glendavalencia
Al Sadd, Doha
PROFESSIONAL EXPERIENCE
E XPERIENCE
Sales Coordinator
OMEGA INTEGRATION PTE LTD, is the end-to-end systems integration solution provider for telecommunications, fire and gas detection systems
Aug 2014- Feb 2016 Singapore 659592
- Provide secretarial assistance to head of sales, area sales manager, sales coordinators in producing letters, memos, reports, filing and general administration for the sales department
- Record input sales releases, reservations, cancellations, deliveries.
- Liaise with sales consultants and ensure they receive relevant updated copies of letters, memos, pricelists
- Produce and collate all relevant information for inclusion in the monthly reports
- Produce/ amend standard forms for use on site or in the office to assist sales team
- Contribute to improving the business and enhancing the reputation of the company by putting forward new ideas and implement change when requested to do so.
- Maintain records of sales and compare them with targets to help sales managers and representatives monitor the team's progress.
- Update representatives on orders or deliveries
- Enter details of the order on a computer system and forward the order to the production or dispatch department, asking for confirmation of stock availability or delivery dates
- Follow up and create reports on complete products and services and be prepared to deliver the products in a timely manner.
Regional Sales Administrator – Qatar, Kuwait, KSA, Bahrain KNAUF is a multinational producer of building materials for drywall construction, plasterboards, cement boards, acoustic boards, Insulation, wood wool acoustics, based in Iphofen, Germany, founded in 1932 Aug 2016 – Mar 2019 Doha, Qatar
- Reports directly to the Country Manager
- Act as first point of contact, handling and prioritizing customer/ distributor inquiries, requests and complaints for target markets and provide pertinent information i.e. lead time, production time, ETA’s of materials
- Prepares quotations/ commercial offers upon submission of technical proposals for ongoing or tender projects and for new and existing customers
- Collates and ensures proper documentations, within the tendering and contract process are backed up and ensure proper storage.
- Process numerous purchase orders via email and phone and check data accuracy in orders and invoices
- Liaise with Logistics department to ensure timely deliveries of bulk orders from suppliers worldwide i.e. Germany, Greece, Netherlands, Bulgaria, Austria, China, India, Turkey, UAE
- Ensure prices, contracts, credit limits, legal documents, customer records, payments are up to date
- Contact clients, distributors or dealers to obtain missing information or answer queries, contact internal sales personnel in the execution of sales processes
- Provide clerical and technical support by sending datasheets, material cost estimations, brochures and manuals, upon receipt of BOQ’s and specs from clients.
- Communicate important feedback from customers internally within concerned departments
- Maintain sales records and report weekly sales results and expense reports to direct supervisor
- Schedule meetings, make hotel reservations, apply for Visa, draft/ edit emails, personal assistant to immediate supervisor
- Organize and service meetings (producing agendas and taking minutes)
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A Business Administration graduate with 10 years’ experience of providing comprehensive commercial and customer support with an impressive range of office organizational skills applied across diverse sectors, including top Management Support, Logistics, Procurement, Sales, Document Control, Supply Chain and Technical Coordination in a multicultural office environment, catering to clients worldwide. Glenda Valencia
Regional Sales Administrator
EXPERTISE
Microsoft Office Suites System Cost Estimations Technical Support Office Organization
CRM Quotations Submission
Executive Management Support
ERP
Salesforce Pre-Sales/ Tendering Supply Chain
Sales Administrative Assistant
NIP ASIA PTE LTD, subsidiary company of NIPPO Co. Ltd (Japan) is involved in the manufacturing and trading of plastic packaging materials for the electronic component and semiconductor industries Dec 2012 – May 2014 Singapore 738959
- Acts on behalf of sales administrator in case of absence
- Assist in preparing schedules for sales staff
- Acts as point of contact for sales representatives out in the field meeting clients and making sales
- Coordinate with marketing team in preparation for demos, presentations
- Maintain and manage customer databases with sales orders, delivery and payment details
- Coordinate between sales and production departments
- Produce regular expense reports for the department
- Organize travel arrangements for sales reps and gather in the required receipts for the expense report
- Organize and arrange sales meetings and conferences
- Coordinate with marketing team in preparation for demos, presentations
- Maintain and manage customer databases with sales orders, delivery and payment details EDUCATION
Bachelor’s Degree
Bachelor of Science in Business Administration
University of San Carlos
2001- 2006 Cebu City, Philippines
PERSONAL DETAILS
Nationality Filipino
Languages Known Proficient in English (verbal & written) Native speaker of Tagalog
References Available upon Request
Visa Business with NOC (transferrable)
Warehouse/ Sales Assistant
HOME & OFFICE, office stationery supplier, offering basic stationery, accessories, IT products, & high end office equipment. Apr 2010 – June 2012 Singapore 119074
- Receive, unload and shelve supplies
- Maintain receipts, records and withdrawals of the stockroom
- Perform other stock related duties, including returning, packing, pricing and labelling supplies
- Inspect deliveries for damage or discrepancies; report those to accounting for reimbursements and record keeping
- Rotate stock and coordinate the disposal surpluses
- Ensure adequate record keeping and manage all documentation to confirm proper stock levels and maintain inventory control
- Coordinate the handling of freight, the movement of equipment and necessary minor repairs
- Assist in the preparation of regularly scheduled invoices, compiles report of expenditures
- Develop and maintain a filing system for supplies received Customer Service Representative
EPLDT VENTUS, is a subsidiary of the Philippine Long Distance Telephone Company (PLDT), a telecommunications solutions provider in the Philippines.
Dec 2006 – Feb 2010 Metro Manila
- Answer incoming phone calls regarding billing issues, product problems, service questions and general client concerns
- Cold call end-users using a given phone directory to provide information about new products, its features, prices and present their benefits
- Keep logs of calls answered and addressed, including date and time with use of telecommunications technology
- Impact the company’s bottom line by problem solving and turning frustrated clients into repeat customers
- Responsible for maintaining high level of professionalism with clients and working to establish a positive rapport with every caller.
- Work with the management team to stay updated on product knowledge and be informed of any changes in company policies.
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