Customer service oriented professional with strong skills; facilitates efficient workflows and communicates effectively with co-workers, patients and staff. Follows policies, procedures and guidelines to assure consistent quality. Maintains and ensures patient privacy and confidentiality.
Academic Honors Recognition / Honor Roll.
Experience with Microsoft Office (Word, Excel, and PowerPoint). Type 35 WPM.
Practice Structure Leadership & Management Medical Terminology
Business Office Operations Medical Office Procedures HIPAA Compliance Anatomy & Physiology
Human Resource Management Organizational Improvements Practice Management Software
Electronic Health Records (EHR) Electronic Medical Records (EMR) Greenway Healthcare Computer Information Systems Medical Practice Management Systems Accounting, Payroll, and Banking Systems Healthcare Law Insurance Billing Procedures Healthcare Claim Cycle Insurance Verification
Maintaining Prescription Line Appointment Scheduling Charting Filing Processing Co-Payments
Ultimate Medical Academy Healthcare Management Associate of Science Degree, 2017
Allied Community College Administrative Assistant Diploma, 1991
Dr. Maria T Melendez-DeMorales – Bayamon, Puerto Rico 08/2017 – 02/2018
Managed the administrative process and patients’ medical records via excel spreadsheet.
Filed patients documents and statements, verified demographics, organized Medicaid forms, oversaw correspondence, and researched local providers.
Generated and mailed patients release of information (ROI) letters, contacted patient by phone to notify and schedule appointments, and to pick-up medical records.
Requested reimbursements for patients funding and kept track of electronic status information.
Private-Duty Elderly Care Provider – Raleigh, NC 07/2015 – 02/2016
Provide continuous supervision to patients with Alzheimer’s and dementia during indoor and outdoor activities; create and maintain a safe environment.
Organize and execute schedules; develop and reinforce daily routines.
Observe and document patient’s behavior and progress, and provide written and verbal updates to family regarding any potential health concerns or issues.
Oversee and prepare meals, and assist patients with activities of daily living.
Drucker and Falk – Raleigh, NC 04/2013 – 11/2014
Demonstrated community and apartments; applied product knowledge to clients by communicating features and benefits.
Assisted prospective residents with application and secure deposits in accordance with company procedures and Fair Housing requirements.
Followed up with applicants regarding application statuses.
CFSE State Insurance Fund of Puerto Rico – Bayamon, PR 10/1991 – 03/2009
Legal / Medical Administrative Assistant
Scheduled appointments and authorized transportation expenses.
Submitted orders of medical equipment and sent certified copies requested by patients’ attorneys.