PROFESSIONAL QUALIFICATION

PROFESSIONAL QUALIFICATIONS

BEST WESTERN PLUS HOTEL

Salmiya, Kuwait

Designation:Front Office Manager (Acting Hotel Manager) From 1st Jan, 2019 To: Current

Acting Hotel Manager

Training the Front Office team and directing the operations.

Ensuring the front desk provides a professional and friendly service for guests.

Dealing with guests.

Handling the guest complains and special requests.

Monitoring the staff schedules.

Acting as liaison between the group operations manager and staff.

Prepare and monitor the front office budget.

Ensure company’s policies and security requirement are met.

Troubleshooting emergencies

Reviews and completes credit limit report.

promote and market the business

Maintain statistical and financial plans.

Carry out inspections of property and services.

BEST WESTERN PLUS HOTEL

Salmiya, Kuwait

Salmiya, Kuwait

Designation: Front Office & Reservations Supervisor From: 01st Feb, 2017 To: 31st Dec, 2018

Aid everyday sales reservation executive and develop and evaluate sales calls and provide efficient training program to staff to ensure smooth working.

Coordinate with front desk and ensure response to all special guest requests and make all reservations appropriately for all guests.

Collaborate with reservation sales associate to resolve all guest issues and recommend appropriate measures where required and process all electronic reservations and ensure accuracy in same.

Administer productivity of staff and ensure achievement of all departmental goals and oversee all reservation activities for facility.

Maintain record of all bookings and maintain accuracy in same and ensure compliance to all guest demands and manage all enquiries and provide response within required timeframe.

Monitor hotel inventory and provide training to staff for all reservation activities and ensure courteous manner from guests and employees.

Develop and maintain professional relationships with all departments of hotel and manage all communication with staff and prepare statistical reports.

Thomas Hanna Ayad Nees

Front Office Manager

PROFILE

Top notch Hotel Front Office

Manager Acting Hotel Manager

with huge background in supervising

and managing all aspects of the

Reservations, front office;

performing daily monitoring of

rooms inventory, rate and plan

availability; ensuring adequate

staffing levels for all departments,

front desk, communication

department;

developing and implementing

training and development plans.

CORE COMPETENCIES

Hospitality Management

Front Office Standards

Reservations Plans

Problem Solving Techniques

Hiring and Training

Customer Care

Friendly Disposition

First Aid & Medical

Team Leader Qualities

PERSONAL DETAILS

E-mail: ac99xy@r.postjobfree.com

ac99xy@r.postjobfree.com

Phone: +965-********

Date of Birth: 07th May, 1991

Nationality: Egyptian

Marital Status: Single

Residency: Article (18) Transferable

References shall be available on request

Manage everyday CRO reservations and ensure timely process for same and execute an efficient incentive program on quarterly basis and participate in all hotel planning meetings.

Supervise schedule of all call volume and collaborate with convention services on everyday basis.

Adjust rates according to suggestions from Yield or Revenue management systems.

Assist all departments in servicing the guests during high volume periods

Using Opera PMS System.

BEST WESTERN PLUS HOTEL

Salmiya, Kuwait

Designation: Front Office Supervisor From: 01st Oct, 2015 To: 31st Jan, 2017

Managing the staff to achieve highest standards of performance and productivity in accordance with Hotel Standards and Safety for Guests

Utmost Respect, professionalism and Application of International Standards for Hotel Operating & Systems

Provide outstanding services and ensure customer satisfaction.

Address customer concerns and complaints promptly and professionally

Evaluate the performance of associates and provide appropriate feedback.

responsibility for personal bank as specified by hotel bank agreement policy.

Appropriate Coordination with various departments like H.R. and Operations providing high efficiency in team work

Supervise the operations of the front desk to ensure an optimal level of service and hospitality is provided to the guests.

reporting suspicious activity to security, manager, or MOD

Assist all departments in servicing the guests during high volume periods

Using Opera PMS System.

LE ROYAL EXPRESS HOTEL

Salmiya, Kuwait

Designation: Front Office Team Leader From: 01st Jan, 2015 To: 30th Sept, 2015

In Depth Knowledge of Checking in and Checking out guests and Settlement of guest folio.

Anticipate guest needs and provide information regarding room, Restaurants, entertainment

and other activities.

Decide for shuttle, limo, tour or restaurant reservations for guest.

Prepare operational and financial records for Manager to review.

Make sure that all my colleagues working according high standard levels

Using Opera PMS System.

References shall be available on request

LE ROYAL EXPRESS HOTEL

Salmiya, Kuwait

Previous Designation: Guest Service Agent From: 01st Apr, 2014 To: 31st Dec, 2014

Greeting and welcoming all hotel guests with a smile.

Extensive knowledge of all the important hotel procedures and rich experience as a hotel Guest Service Agent.

Ability to work with same efficiency even under stressful conditions.

Arrange all the reservation work also the reception work.

Made the check in and check out for the guests.

Using Opera PMS System.

EDUCATIONAL QUALIFICATIONS

-Graduation Certificate from Faculty of Tourism and Hotels Management, Minia University, Very good with honor degree.

-ICDL training certificate.

-Experience Certificate from Athena Greek restaurant, Elgouna, Hurghada.

-Experience Certificate from Le Royal Express Hotel, Salmiya.

-Expertise in using Microsoft Office (Word/Excel/ PowerPoint) HOBBIES AND INTEREST

-Listening Music- Reading Articles, Novels.

Year

Degree/Diploma

Grade

2012

Bachelor of Tourism and

Hotels Management,

Minia University

First Class

With Honor

Degree

Contact this candidate