Assistant Customer
Resume:
LaTonia L Berkley-Taylor
**** ********** ****** *****, *** 219
Charlotte, NC 28270
Education: _ BA in English
Graduated May 1998
Russell Sage College, Troy, NY
Honors: _ Higher Education Opportunity Program Achievement Award
Who’s Who among Students in American High School Students
Related
Experience: Secretary, Enlarged City School District of Troy, Troy, NY
August 2014 – Current
* Answer inquiries thru email, phone, mail and in person
* Process all new and transfer student files
* Send out informative letters
* Enter all information into eschool data
* Enter all requisitions into NVision and WinCap
* Monitor employee attendance and input attendance codes
* Create various forms and letters
* Ran various reports daily, weekly, monthly
* Create documents thru Microsoft Excel, Microsoft Word
* Filing and other duties as/or assigned
* Order supplies and kept inventory up to date
* Kept confidential files & confidential information
* Scan documents
Retail Lending Program & Credit Analyst, Pioneer Savings Bank, Troy, NY
September 2005-August 2014
* Maintain customer/bank confidentiality
* Approve/Decline both consumer & mortgage loans
* Reviews credit reports, appraisals, title searches etc.
* Run various reports daily, weekly, monthly & quarterly
* Review customer documentation
* Answer questions through the mail, phone and email
* Check for loan accuracy
* Filing and other duties as/or assigned
* Prepare all necessary documents for closings & various mailings
* Enter loan in DU systems, and other fannie mae software, & pmi
* Review bank policies & procedures
* Scan appropriate files to system
* Verifying files that are scanned to make sure in system correctly
* Review appropriate forms for regulatory changes
Consumer Loan Processor, Pioneer Savings Bank, Troy, NY
October 1998 - September 2005
* Multitasking
* Ran various monthly and daily reports
* Processed customer applications
* Sent out numerous mailings
* Answered customer inquiries by mail and phone
* Prepared all necessary paperwork for the loan process & closings
* Ran credit and flood certifications
* Ordered title search & title run downs
* Checked loan for accuracy
* Filing and other duties as/or assigned
Keyboard Specialist, NYS Department of Motor Vehicles, Albany, NY
July 1998-October 1998
* Entered accident records into motor vehicle software program
Secretary, Dev. Disabilities Planning Counsel, Washington Ave, Albany
May 1997- May 1998 (Temporary Job)
* Handled various customer complaints and problems over phone
* Filing
* Typed legal documents
* Ran daily, weekly & monthly reports
Court Assistant, Bronx Supreme Courthouse, Bronx, NY
June 1992-August 1992 & June 1993 & August 1993
* Typed up documents for criminal files
* Filing
* Ran various reports and errands
Computer Skills: Microsoft Word, Excel, Outlook, Access, Powerpoint, AESOP, Powercalc, Morvision, Horizon, WinCap, Mortgagebot, Eschool
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