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Employee Relations Resources Manager

Ashburn, VA
September 05, 2019

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Ryan Swanson, PHR & SHRM-CP

Ashburn, VA ***** 415-***-****

Senior Human Resources Professional

18+ years’ experience providing comprehensive and high-impacting HR leadership and support.

Driven, high-performing, forward-thinking, and collaborative Senior–Level Human Resources Professional with a diverse background driving high-impacting initiatives with positive outcomes. Skilled in strategic analysis, planning, and execution of key organizational strategies focused on employee engagement, retention, cost savings, and the cultivation of positive employee experiences. Expertise in process improvement and change management in the areas of compliance, performance, and engagement. Collaborative communicator capable of cultivating critical relationships to promote synergy and cohesive business practices.

Areas of Expertise

International Strategic Business & HR Planning

Talent Acquisition

Policy/Process Design & Management

HRIS Implementation & Administration

Performance Management

Employee Relations

Organization Effectiveness

Employment Law & Compliance

Compensation Management

Continuous Improvement

Strategic Partnership

Change Management

Professional Experience

Raytheon Company - Intelligence, Information and Services (IIS), Sterling, VA

Human Resources Generalist (6-month contract), November 2018 – May 2019

Critical enabler in the execution and application of Raytheon’s Human Resources processes, policies and practices and serves as the face of the HR function. Solves a wide variety of problems, and implements creative solutions in order to support and build credibility throughout the organization for the Business Development (BD) and Communication functions.

Execution of critical HR processes, including compensation, performance management, talent acquisition, talent development, onboarding and workforce planning. Created a BD new hire orientation guide for Business Development team.

Ensures Talent Acquisition and Talent Development needs are met with appropriate and timely support and resources in collaboration with the HR centers of excellence. Revamped BD and Communications open requisition report worthy for VPBD use.

Manages and develops close partnerships with managers and HR centers of excellence to advocate and drive for the resolution of employee issues and concerns including internal investigations, corrective actions and coaching. Builds credible relationships with front and mid-level leaders through trust, collaboration and effective communication. Applies sound judgment to identify issues and prescribe HR solutions in ambiguous situations with confidence.

Collaborates with the HR Business Partner, HR Operations Center, and Centers of Excellence to provide high-impact HR solutions by developing a reputation as a neutral and approachable HR Generalist focusing on employees, front and mid-level managers, senior leaders and the organization.

HR Consultant, San Francisco Bay Area

Multiple Clients, June 2016 – July 2018

Supported various clients in Northern California with strategic and operational HR guidance ranging from employee relations, best practices, implementation, recruiting, benefits, and organizational development.

PubMatic, Inc, Redwood City, CA

Human Resources Manager, July 2014 - December 2015

Managed the day-to-day strategic delivery of human resources functions ensuring alignment with organizational objectives. Researched and developed strategies to measure HR initiative effectiveness and impact ensuring the availability, ease of use, security, and accuracy of information to stakeholders. Created and facilitated presentations to senior leadership on key HR initiatives. Served as a subject matter expert in the administration and utilization of the SilkRoad HRIS and Benefits systems. Developed and implemented various continuous improvement National and International strategies focused on efficiency, data management, and enhanced HR operations within a rapidly growing organization.

Conducts research and develops sustainable and meaningful metrics with a focus on facilitating conversations with the business and HR to determine potential impacts and actions. Ensures analysis and metrics are available, user friendly, secure, accurate and well presented for a range of stakeholders to leverage this information; create presentations to facilitate communications to Corporate Functions leaders on key HR initiatives.

Subject matter expert for the SilkRoad HRIS and Benefits systems to ensure the integrity of data held within the HR systems and applications. Implemented and went live with SilkRoad RedCarpet (automated on boarding system).

Created global salary bands using Radford market data. Analyzes, reviews, recommends, and obtains approval for changes to compensation and benefits.

Satmetrix Systems, Inc, San Mateo, CA

Human Resources Manager, May 2007 - February 2014

Served as a strategic organizational partner held accountable to the effective North American HR functions as well as supporting the International (United Kingdom and India) operations. Oversaw a cross-functional HR team in the delivery of employee relations, compensation management, benefits administration, talent acquisition, and performance management. Provided strategic direction in the resolution of conflicts. Mentored and coached management and employees in the resolution of redundancies, RIFs, and reorganizations. Developed, executed, and managed various HR and organizational policies focused on enhanced HR service delivery. Directed performance management and corporate bonus and sales variable compensation strategies. Held accountable to the management of stock option plans as well as the 401K retirement plans.

Responsible for North American HR functions with corporate level support to the United Kingdom and India - including employee relations, compensation and benefits, staffing, and performance management while growing company headcount over 100%.

Coached, counseled, and resolved global employment conflicts, redundancies, RIF’s/ReOrg’s and other complex and sensitive employee relation cases.

Renewed all medical, dental and auxiliary insurance plans year over year that resulted zero dollar impact to employees, while health insurance costs continue to rise.

Successfully led and managed a team of HR professionals to consistently deliver world class customer service in a fast paced, high growth environment.

Sourced and implemented SmartRecruiters (applicant tracking system) that resulted in annual savings of over $20,000. Bought LinkedIn recruitment kit which has resulted in over $100,000 savings by filling positions internally.

Dramatically reduced HR spend by moving UK payroll in-house - implemented ADP Freedom (UK payroll) system

Developed and managed multiple HR procedures, policies, programs and initiatives, including, E-verify, harassment training, ergonomic evaluations, employee surveys, a global employee handbook, a new hire on-boarding guide, WageWorks, and “the Matrix” (24/7 employee community/portal), Sharepointe, SFDC’s Chatter (social enterprise network), converted paper personnel files to electronic format (PDFG’s), all of which resulted in improved service without adding headcount.

Managed performance evaluation process (annually) and all corporate bonus and sales variable compensation plans.

Saved time and money by implementing Payscale’s ‘Insight’ platform, which enabled me to quickly identify the precise market value of my workforce and the market competitiveness of compensation strategies for unique positions as well as to respond to off-cycle market pricing needs for retention or recruiting.

Implemented SuccessFactors (online performance management/goal setting system) that aligned company objectives from the top down while providing essential feedback throughout the company.

Managed and administrated all stock option plans (US, UK, France, and India) using Solium (CapMx). Converted all option paperwork to electronic format (PDF’s).

Managed and administered 401(K) retirement plan – including a successful transition from Transamerica to Fidelity

Jamba Juice, Emeryville, CA

Human Resources Generalist, October 2003 – September 2006

Provided support in an HR capacity to 105 new stores with 2K employees. Engaged with employees and the management team to provide response and resolution to employee relations issues encompassing complaints, harassment, DOL, EEOC, and DFEH concerns spanning multiple states. Sourced, interviewed, and presented candidate for all non-executive positions. Developed, interpreted, and enforced HR policies and procedures in adherence with organizational and regulatory standards. Led HR initiatives focused on continuous improvement of employee experiences and structure. Administered the company stock option benefit as well as the HRIS system. Prepared ad-hoc reports.

Supported rapid growth; 105 new stores and 2,000 employees without adding HR department headcount. Responsible for staffing all headquarter non-executive level positions.

Responded to all employee relation issues for headquarters, and field operations, including employee complaints, harassment allegations, and DOL/EEOC/DFEH complaints in 200 + multi-state stores.

Partnered with employees and management to communicate and interpret HR policies/procedures. Co-authored the development and implementation of policies/procedures manual.

Responsible for various HR plans and procedures for all company employees; created and implemented Team Member Handbook; managed part-time performance/merit review process.

Administrated stock option plans including processing all stock option packages, exercises, repurchases, tracking & reporting, and correspondence with lawyers.

Nominated by internal customers for annual Support Center Partner Award four years in a row for excellence in customer service; won the award in 2003.

Managed HRIS database and all ad-hoc reports. Supported two HRIS Conversions.

Coordinator-Human Resources, June 2000 – October 2003

Held accountable for supporting multiple HR functions by performing HRIS transactions, data entry, payroll support, reporting, and records management. Responded to and managed unemployment claims. Oversaw benefits administration for 500+ employees.

Responsible for all HRIS transactions, data entry and payroll support, paperwork processing for all Team Members, as well as creating ad hoc reports.

Managed unemployment claims; lead project to outsource UI claims increasing efficiency and system break-even costs.

Administrated full-time benefits for 300 employees and managed all part-time benefits for 500 employees.

Produced and maintained employee records (500 employees) for field management and support center staff including I-9 and compliance file audits.


Bachelor of Science in Business Administration - Human Resources Management

San Francisco State University

Associate in Business Administration

Northern Virginia Community College

Technical Proficiencies

Windows 2000/2007/2010, Microsoft Office Suite, Probusiness (Powersource, Golden Gate), Ceridian (HR/Payroll Web), Ascentis Payroll (Instapay), ADP (, SilkRoad (HR Net, RedCarpet), Advanced HR (Option Impact), Radford and Payscale (MarketRate & Insight), SuccessFactors, Benetrac, Solium (CapMx) SmartRecruiters, LinkedIn Recruitment Package

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