Sheel Walia

* ***** ********

Ajax, ON, L*T *E*

905-***-****

ac99vo@r.postjobfree.com

SUMMARY

A rational thinker with strong communication and interpersonal skills. Possesses a background in data entry, office administration, and in-person and telephone customer service. Has substantial general interest in work logistics, and a solid passion and enthusiasm for completing tasks to the best of his ability.

AREAS OF EXPERIENCE

Data Entry, In-Person and Telephone Customer Service, Office Administration, Mathematics/Numeracy, Typing, Microsoft OS, Microsoft Office (including Excel, Word, PowerPoint, and Outlook), Tutoring and Problem-Solving.

SKILLS

Data Entry and Administrative

Performed 4 years of data entry using Microsoft Excel, while completing Bachelor’s degree at Queen’s University. Typing test results determined up to 68 WPM (17000 KPH/SPH) can be typed continuously (alphanumeric characters) for 25 to 30 minutes, with a slight reduction in speed when continuously typing past this timeframe. Office administration skills were gained at Queen’s by printing, photocopying, scanning, and faxing. E-mail correspondence was routinely performed at Queen’s (i.e. the reading and writing of, oftentimes, very thorough e-mails) when communicating with faculty and faculty staff.

Customer Service and Complaint Resolution

Exceeded company expectations by following a script and rebuttal system with in-person and telephone customers. 8 sales were made, on average, per day. Customers with complaints, or irate customers, were responded to with class and patience. Utilized up-selling techniques to go above and beyond the basic sale.

Mathematics and Numeracy

Performed strongly in undergraduate math classes, developing the ability to perform quick numerical calculations. Also made progress in problem-solving, and in particular, problems that are objective versus subjective. Understands fundamental accounting and financial principles.

Computers and Operating Systems

Utilized Windows OS and Microsoft Office substantially during undergraduate career. In addition, gained a solid knowledge of computer hardware and software through undergraduate courses, and a basic knowledge and understanding of programming principles.

WORK HISTORY

Solar Brokers Canada – Customer Service Representative

●Sold solar panels for house roofs by engaging customers at an interactive display set up at the front of Lowe’s. Temporary work.

●Explained whether solar panels would be an ideal choice for a customer, based on their home address.

●Leads were generated from the Lowe’s store, and were then contacted by an in-house agent to complete the sale.

2017

TutorBright Durham – Administrative Assistant

●Managed tutors, invoices, newsletters, and in-home assessments, and tutored students in a multitude of subjects from grades 1-12.

●Invoicing and tutor payroll involved the use of MS Excel, including collecting and analyzing pertinent data.

2015

Gemma Communications – Customer Service Representative

●Activated credit cards and pitched credit card insurance over the phone for TD Canada customers.

●Met and exceeded daily sales expectations.

●Changed customer data if necessary.

●Followed a script and rebuttal system for dealing with customers.

●Problem solved and resolved situations with upset customers, if necessary.

2014

Optima Communications – Customer Service Representative

●Provided telephone customer service for Sears Critical Illness Insurance and Scotia Accident Insurance.

●Consistently received top salesman honour in a campaign of around 30 colleagues.

●Followed a script and rebuttal system for dealing with customers.

●Problem solved and resolved situations with upset customers, if necessary.

2008

EDUCATION

Queen’s University, Kingston, Ontario

B.Sc. in Biology

REFERENCES AVAILABLE UPON REQUEST

Contact this candidate