Customer Service Office
Resume:
RESUME
Samantha Mutungi
Ajax, Ontario L1T 3K4
Tel: 647-***-****
E-mail: *******.********@*****.***
Summary of skills
Excellent Technical skills and familiar with computer applications
Well developed customer service skills
Experienced in filing, photocopying and answering client inquiries
Extensive experience in utilizing Microsoft office and its applications
Excellent analytical and mathematical skills
Excellent team player
Well developed interpersonal skills
Excellent organizational and communication skills
Ability to work well under pressure and tight deadlines
Education
York University (Toronto, Canada) BA in Psychology - 2019
Pickering High School (Ajax, Ontario) High School Diploma - 2015
Computer Experience
Experienced in creating and working with Excel spreadsheets
Experienced in creating, formatting and working with word documents
Experienced in utilizing e-mail applications
Experienced in creating charts and schedules
Experienced in the use of PowerPoint and Excel applications
Very knowledgeable with a variety of online research resources
Experience navigating windows
Relevant Experience:
Edgar's Ink & Toner, Ajax Ontario
Customer service/Clerical Assistant May 2011- September 2015
Received and processed all incoming and outgoing mail
Handled all standard office practices and procedures including data entry, answering calls, photocopying, attending to and redirecting client inquiries, processing mail and correspondence and general office administration
Handled all customer service duties including processing cash payments, reconciling and banking daily cash sales and responding to client inquiries in the office
Completed all filing for bills and other company documents while maintaining the company’s filing systems
Took phone and in person messages and distributed to office staff as appropriate
Operated and maintained office equipment including computers, Telephone system, photocopy and fax machines
Answered phones, returned and followed up on calls from business customers in a timely manner
Cleaned the store at the end of the day
Prepared office packages for courier and postal processing
Photocopied and processed correspondence for the company including printing documents for customers
Sorted empty toner cartridges for recycling and responded to printer service needs
Developed Excel spreadsheets for the company
Typed all company correspondence using Microsoft Word
Completed data entries for all company records
Scheduled meetings and appointments
Developed power point presentations to promote company products to potential customers
Completed calculations and prepared company receipts
Uganda Martyrs United Church: Toronto Canada
Support Assistant (Youth Program): January 2011 to date
Coordinated and attended meetings on behalf of the youth
Coordinated monthly Feeding the Hungry Program
Coordinated Church Youth Food Drive
Coordinated youth fundraiser for Youth Mission trip to Jamaica - write letters to potential donors, follow up and assist youth to plan events and follow up on their prospects.
Worked with youth to fundraise for Youth trip to National Youth event in Winnipeg.
Allyce Mutungi, Law Office: Oshawa Ontario
Summer Receptionist – Summer 2015
Answered phone calls, received and responded to client inquiries in the office
Photocopied documents and correspondence
Responded to and redirected client inquiries to specific office personnel as necessary
Input, update and maintained company data utilizing the company software applications
Typed and processed letters to clients, partners and other stakeholders
Filed correspondence and other documents
Processed and filed Court documents
Maintained the Office filing system including opening and closing files
EKM Hope Foundation: Ajax Ontario
Co-Founder and Treasurer – September 2016 to date
Organize and run fundraisers
Keep track of raised funds and donations
Deal with all banking transactions
City of Toronto: Scarborough Ontario
Summer Receptionist: May 2016 to August 2019
Register clients
Call clients for appointments
Organize files
Activate benefit cards
Answer phones
Organize mail
Assign tasks to workers
York University: Toronto
Residence Head/Night Porter: September 2016 to April 2018
Sign in and out residence guests
Rent equipment out to residents such as vacuums and games
Provide residences with any information or guidelines about the university
Empty recycling from suites and common rooms
Residence Head Porter: September 2018 to 2019
Create work schedule for all night porters
Collect and review time sheets
Report issues and concerns of other night porters to the Residence Life Coordinator
Train new night porters on how to use the eRez system to sign in guests
Plan social events
Sign in and out residence guests
Rent equipment out to residents such as vacuums and games
Provide residences with any information or guidelines about the university
Empty recycling from suites and common rooms
Volunteer Experience
Usher for school musical (2011-2015)
St. John’s Ambulance (2009-2014)
York University African Students Association Volunteer (September 2016 to 2019)
Hobbies
Scarborough Blizzard Soccer (2014-2015)
Ajax United Avalanche Soccer (2009-2014)
Pickering High School Soccer (2011-2013)
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