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Customer Service Office

Ajax, ON, Canada
September 05, 2019

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Samantha Mutungi

** ***** *****

Ajax, Ontario L1T 3K4

Tel: 647-***-****


Summary of skills

Excellent Technical skills and familiar with computer applications

Well developed customer service skills

Experienced in filing, photocopying and answering client inquiries

Extensive experience in utilizing Microsoft office and its applications

Excellent analytical and mathematical skills

Excellent team player

Well developed interpersonal skills

Excellent organizational and communication skills

Ability to work well under pressure and tight deadlines


York University (Toronto, Canada) BA in Psychology - 2019

Pickering High School (Ajax, Ontario) High School Diploma - 2015

Computer Experience

Experienced in creating and working with Excel spreadsheets

Experienced in creating, formatting and working with word documents

Experienced in utilizing e-mail applications

Experienced in creating charts and schedules

Experienced in the use of PowerPoint and Excel applications

Very knowledgeable with a variety of online research resources

Experience navigating windows

Relevant Experience:

Edgar's Ink & Toner, Ajax Ontario

Customer service/Clerical Assistant May 2011- September 2015

Received and processed all incoming and outgoing mail

Handled all standard office practices and procedures including data entry, answering calls, photocopying, attending to and redirecting client inquiries, processing mail and correspondence and general office administration

Handled all customer service duties including processing cash payments, reconciling and banking daily cash sales and responding to client inquiries in the office

Completed all filing for bills and other company documents while maintaining the company’s filing systems

Took phone and in person messages and distributed to office staff as appropriate

Operated and maintained office equipment including computers, Telephone system, photocopy and fax machines

Answered phones, returned and followed up on calls from business customers in a timely manner

Cleaned the store at the end of the day

Prepared office packages for courier and postal processing

Photocopied and processed correspondence for the company including printing documents for customers

Sorted empty toner cartridges for recycling and responded to printer service needs

Developed Excel spreadsheets for the company

Typed all company correspondence using Microsoft Word

Completed data entries for all company records

Scheduled meetings and appointments

Developed power point presentations to promote company products to potential customers

Completed calculations and prepared company receipts

Uganda Martyrs United Church: Toronto Canada

Support Assistant (Youth Program): January 2011 to date

Coordinated and attended meetings on behalf of the youth

Coordinated monthly Feeding the Hungry Program

Coordinated Church Youth Food Drive

Coordinated youth fundraiser for Youth Mission trip to Jamaica - write letters to potential donors, follow up and assist youth to plan events and follow up on their prospects.

Worked with youth to fundraise for Youth trip to National Youth event in Winnipeg.

Allyce Mutungi, Law Office: Oshawa Ontario

Summer Receptionist – Summer 2015

Answered phone calls, received and responded to client inquiries in the office

Photocopied documents and correspondence

Responded to and redirected client inquiries to specific office personnel as necessary

Input, update and maintained company data utilizing the company software applications

Typed and processed letters to clients, partners and other stakeholders

Filed correspondence and other documents

Processed and filed Court documents

Maintained the Office filing system including opening and closing files

EKM Hope Foundation: Ajax Ontario

Co-Founder and Treasurer – September 2016 to date

Organize and run fundraisers

Keep track of raised funds and donations

Deal with all banking transactions

City of Toronto: Scarborough Ontario

Summer Receptionist: May 2016 to August 2019

Register clients

Call clients for appointments

Organize files

Activate benefit cards

Answer phones

Organize mail

Assign tasks to workers

York University: Toronto

Residence Head/Night Porter: September 2016 to April 2018

Sign in and out residence guests

Rent equipment out to residents such as vacuums and games

Provide residences with any information or guidelines about the university

Empty recycling from suites and common rooms

Residence Head Porter: September 2018 to 2019

Create work schedule for all night porters

Collect and review time sheets

Report issues and concerns of other night porters to the Residence Life Coordinator

Train new night porters on how to use the eRez system to sign in guests

Plan social events

Sign in and out residence guests

Rent equipment out to residents such as vacuums and games

Provide residences with any information or guidelines about the university

Empty recycling from suites and common rooms

Volunteer Experience

Usher for school musical (2011-2015)

St. John’s Ambulance (2009-2014)

York University African Students Association Volunteer (September 2016 to 2019)


Scarborough Blizzard Soccer (2014-2015)

Ajax United Avalanche Soccer (2009-2014)

Pickering High School Soccer (2011-2013)

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