Employee Relations Customer Service

Dolores Grady, SPHR / SHRM-SCP

**** ********* *****, ******** *******, CO 80909 • 303-***-**** • **********@*****.***

PROFILE

Creating competitive advantage for companies as executive advisor and business partner, guiding organizations through startup, restructuring, growth, and M&A activities. Record of establishing HR systems and policies, pioneering organizational solutions, and driving cultural change targeted at strategic growth.

Areas of expertise

Organizational Development

Leadership Development

HRIS/ATS/Payroll Implementation

Employment Law

Regulatory Compliance

Compensation & Benefits Design

Lifecycle Recruiting

Succession Management

Performance Management

Employee Relations

Change Management

Project Management

PROFESSIONAL EXPERIENCE

Head of People Ops, infoedge LLC, 2016- Present

Oversee human resources and administration for this professional services organization headquartered in California with operations throughout the United States.

Collaborated with the Managing Principal to develop and strengthen company culture.

Coached senior leadership regarding people operations processes to drive high performance.

Designed and implemented a comprehensive compensation plan.

Managed People Ops team, including culture & change management lead, IT, contractors, and interns.

Created a performance management framework aligned with the four pillars of the business.

Designed an intranet platform with forums for collaborative communication and sharing of information.

Managed the immigration visa process, H-1B, H-2B, and green card, for employees from Canada, India, Pakistan, and Spain.

Implemented tracking of employee utilization to assess availability and productivity.

Established a recruiting process to reduce costs and time-to-fill, emphasizing technical and consulting roles.

Created reports to inform business strategy by identifying active projects with detailed profitability data.

Researched, selected and implemented payroll and HRIS platforms.

Drove initiatives such as Performance Management, Professional Development, Engagement and Culture.

Director of Human Resources / Ethics Officer, Pinnacol Assurance, June 2015–August 2016

Oversaw the following areas: employee relations, payroll, recruiting, benefits and safety.

Created cohesive recruiting team which reduced time to fill, increased retention in the first year of employment and reduced spending on external staffing agencies by 75%.

Implemented HR business partnerships supporting business Centers of Excellence (COE).

Managed successful project designing career path plans for all employees.

Launched metrics project measuring human resources impact and ROI.

Oversaw the implementation of flexible workplace practices, resulting in successful telecommuting initiative.

Designed and delivered ethics training. Revised company Code of Conduct and managed ethics hotline.

Established process flow creating early HR intervention to manage performance and behavior issues.

Successfully transitioned payroll from monthly to semimonthly schedule

Served on the Threats, Violence and Assessment Team (TVAT) addressing safety and risk issues.

Principal, The Cubicle Group, 2010–2015

Developed and delivered HR management solutions to both private sector and nonprofit clients in varying phases of growth. Services include analyzing and assessing HR operations, creating HR delivery models, developing metrics, coaching leadership, designing and delivering training, and implementing payroll / HRIS—all aligned with operational and strategic goals and designed to maximize employee engagement and workforce productivity.

HR Advisor and Practitioner for clients in Colorado, California, Australia, and other locations. Ensure compliance with Federal and State laws in all states.

Advise clients on best practices in human capital management.

Director, Human Resources, American Gaming Group, 2007–2010

Recruited to build and manage HR function to support property opening and sustainable organization performance.

Implemented a centralized human resources function and established standardized policies and procedures across the global organization.

Staffed all positions, from executives to front-line staff, for entire property (2 facilities) during construction phase. Enhanced diversity and improved recruiting of top talent in shallow market

Managed the immigration visa process, H-1B and H-2B, for employees from Poland and the Czech Republic.

Established policies and programs and ensured safety/labor compliance and quality service delivery.

Drove 20% increase in customer service rankings through comprehensive customer service training

Enhanced organizational talent by developing a leadership development program and succession process

Created Standard Operating Procedures, HR Manual and Employee Handbook

Director, Human Resources, Century Casinos, Inc., Colorado Springs, CO, 2006–2007

Recruited to create formal, cohesive structure for disparate multi-national HR departments. Hired and coached 6 direct reports. Maintained non-union environment despite targeted efforts. Leadership impacted 1,500+ employees across North America, Eastern and Central Europe, and South Africa.

Established centralized HR function and created consistency in policies and procedures.

Managed the visa process for employees throughout Europe working on cruise ships.

Initiated and led HRIS implementation across 3 continents, creating platform that increased efficiencies with real-time accessibility. System delivered 15% cost savings the first year and 18-20% in annual savings.

Reduced insurance premiums 20% by working directly with carriers. Increased no-cost/low-cost programs to aid in retention and recruiting.

Director, Human Resources & Administration, 3C Incorporated, Denver, CO, 2002–2006

Recruited to early stage startup to implement all HR functions and lead HR, Administration, Facilities, Housekeeping, and Risk Management. Staffed all positions across 3 properties with 600 employees. Maintained non-union environment despite targeted efforts.

Led HR strategic planning and oversight encompassing recruitment, compensation, benefits, payroll, employee relations, training/development, and organizational effectiveness.

Wrote employee handbook and created policies and procedures.

Recruited all positions in the organization, including IT, Surveillance, and Slot Technicians.

Software Implementation Training Manager, Coorstek Manufacturing, Golden, CO, 2000–2002

Recruited to design and deliver training for a global implementation of PeopleSoft supply chain management system. Developed training curriculum for different system users and conducted classroom, on-site and manufacturing floor trainings nationwide. Coordinated housing needs for project team of 45.

Created the security framework in PeopleSoft.

Collaborated with engineering and IT staff to ensure technically accurate training.

Recruited for technical consultants in software engineering.

Designed and led training that prepared staff for successful "go live" event, delivering project on time and under budget. Trained 1,000+ employees. Identified and trained super users to be SMEs at each site.

Provided initial change management training at all sites and overview training to CEO and leadership.

Additional experience includes:

Adjunct Faculty: University of Denver, Colorado State University, Chapman University, Pikes Peak Community College, Southern New Hampshire University

EDUCATION & CERTIFICATIONS

Degrees

University of Northern Colorado, Greeley, CO

MA in Communication with an emphasis in Organizational Leadership

BA in English, minors Sociology & Communication

HR Certifications

Senior Professional in Human Resources (SPHR) Certification, 2002-Present

SHRM-SCP Certification, 2015-Present

Professional Certifications

Birkman Method

Employee Relations Law

Myers-Briggs Type Indicator (MBTI)

EQ-i 2.0 Emotional Intelligence

COMMUNITY INVOLVEMENT

Board Member, Colorado Society for Human Resources Management (COSHRM) 2017-Present

Board Member, El Paso County Citizens Outreach Group, 2016-2018

Independent Ethics Commission, Vice Chair, City of Colorado Springs, 2016-Present

Expert Witness: Employment Discrimination and HR Policies & Practices

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