Product Manager
Resume:
Education
Psychology, B.A.
Specialization in Computer Programming
Additional Coursework: Education Studies
University of California, Los Angeles
June 2017
UCLA USAC Academic Affairs Commission
Committee Chair — Undergraduate
Student Initiated Education
May 2014 – June 2015
Director of Academic Appointments March 2015 – January 2016 Director of Recruitment June 2015 – March 2016
Director of Internal Relations June 2016 – June 2017 Sigma Eta Pi Co-ed Entrepreneurship Fraternity
Volunteer Work
Jira
Microsoft Office
Excel
PowerPoint
Visio
Word
G Suite
Slack / MS Teams
Sketch
Tools
Stakeholder Management & Communications
Requirements Gathering & Analysis
Use Cases, User Stories & Journeys
Data Collection & Analysis
Customer Experience Design
Product Management & Strategy
Marketing Process & Operations
Process Design & Improvement
Governance Framework Design
Training Development & Support
Program & Project Management
Agile Methodologies
Programming (Introductory):
HTML/CSS
SQL
JavaScript
PHP
C++
Java
MATLAB
Skills
Front Desk Supervisor April 2014 – August 2015
Resident Assistant
UCLA Residential Life & Housing Services
June 2015 – June 2016
• Enhanced customer experience by improving platform design, communications, and onboarding of business partners
• Strategized and implemented new digital marketing plans and product launch Business Operations & Marketing Intern
Lyvly Recreational Activity Digital Marketplace
June 2016 – September 2016
• Accountable for product design and management, market research, quality assurance, and customer experience and retention, for current and new products
• Collaborated with the engineering team and company executives to prioritize product features and improve internal processes
Product & Business Development
Arkaive Education Technology
October 2015 – November 2016
• Led team of 35 students to obtain $140,000 in corporate sponsorships, design hacker experience, and plan event logistics for UCLA’s annual hackathon with 1,000+ attendees
• Oversaw website design, branding, development, finance, sponsorships, marketing, risks, change management, team operations, etc. Executive Director
LA Hacks at UCLA National Hackathon
March 2016 – April 2017
• Managed all aspects of a user acquisition and partnerships strategy project at a VC-funded technology company in the sharing economy industry Client Account & Delivery Lead
Phoenix & Powell Management Consulting
February 2017 – July 2017
Consulting Analyst July 2017 – November 2018
• Conducted assessments of web applications and databases by employing SQL statements, analyzing data, and reviewing source code
• Owned the creation & delivery of user stories and enhancements throughout iterative custom application development, including designing business processes and key performance indicators to meet functional requirements
• Utilized design thinking principles to engage a range of stakeholders across several lines of business to create product roadmap deliverables including business cases, use cases, user stories, & customer journeys
• Consolidated siloed roadmaps across the enterprise into one marketing technology roadmap
• Managed multiple workstreams and analysts throughout various stages of product development
SeniorPresent Consulting Analyst November 2018 –
Accenture
Experience
linkedin.com/in/kylewilcots
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Kyle Wilcots
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