Education

Psychology, B.A.

Specialization in Computer Programming

Additional Coursework: Education Studies

University of California, Los Angeles

June 2017

UCLA USAC Academic Affairs Commission

Committee Chair — Undergraduate

Student Initiated Education

May 2014 – June 2015

Director of Academic Appointments March 2015 – January 2016 Director of Recruitment June 2015 – March 2016

Director of Internal Relations June 2016 – June 2017 Sigma Eta Pi Co-ed Entrepreneurship Fraternity

Volunteer Work

Jira

Microsoft Office

Excel

PowerPoint

Visio

Word

G Suite

Slack / MS Teams

Sketch

Tools

Stakeholder Management & Communications

Requirements Gathering & Analysis

Use Cases, User Stories & Journeys

Data Collection & Analysis

Customer Experience Design

Product Management & Strategy

Marketing Process & Operations

Process Design & Improvement

Governance Framework Design

Training Development & Support

Program & Project Management

Agile Methodologies

Programming (Introductory):

HTML/CSS

SQL

JavaScript

PHP

C++

Java

MATLAB

Skills

Front Desk Supervisor April 2014 – August 2015

Resident Assistant

UCLA Residential Life & Housing Services

June 2015 – June 2016

• Enhanced customer experience by improving platform design, communications, and onboarding of business partners

• Strategized and implemented new digital marketing plans and product launch Business Operations & Marketing Intern

Lyvly Recreational Activity Digital Marketplace

June 2016 – September 2016

• Accountable for product design and management, market research, quality assurance, and customer experience and retention, for current and new products

• Collaborated with the engineering team and company executives to prioritize product features and improve internal processes

Product & Business Development

Arkaive Education Technology

October 2015 – November 2016

• Led team of 35 students to obtain $140,000 in corporate sponsorships, design hacker experience, and plan event logistics for UCLA’s annual hackathon with 1,000+ attendees

• Oversaw website design, branding, development, finance, sponsorships, marketing, risks, change management, team operations, etc. Executive Director

LA Hacks at UCLA National Hackathon

March 2016 – April 2017

• Managed all aspects of a user acquisition and partnerships strategy project at a VC-funded technology company in the sharing economy industry Client Account & Delivery Lead

Phoenix & Powell Management Consulting

February 2017 – July 2017

Consulting Analyst July 2017 – November 2018

• Conducted assessments of web applications and databases by employing SQL statements, analyzing data, and reviewing source code

• Owned the creation & delivery of user stories and enhancements throughout iterative custom application development, including designing business processes and key performance indicators to meet functional requirements

• Utilized design thinking principles to engage a range of stakeholders across several lines of business to create product roadmap deliverables including business cases, use cases, user stories, & customer journeys

• Consolidated siloed roadmaps across the enterprise into one marketing technology roadmap

• Managed multiple workstreams and analysts throughout various stages of product development

SeniorPresent Consulting Analyst November 2018 –

Accenture

Experience

linkedin.com/in/kylewilcots

909-***-****

ac99ub@r.postjobfree.com

Kyle Wilcots

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