Customer Service Account Executive

PROFESSIONAL EXPERIENCE:

Grainger Industries, Inc. Lake Forest, IL July 2018 – Present

Sourcing Specialist-PT

Building relationships with suppliers

Vendor Negotiating cost and developing agreements more profitable

Draft Contracts New Vendors

SAP/ Freight Tool Calculations/ Pricing Tool

Solve problems and increase efficiency

Highly analytical and detail-oriented

Durex Industries- Cary, IL April 2018-June 2018

Buyer-Heating Tools/office supplies/machinery tools- Contractor-2months

Quality Plus Finishers, Inc. Algonquin, IL

Senior Buyer-Line industrial supplies-- Contractor June 2016-December 2017

● Negotiate with vendors on contract terms and agreement

● Develop and implement cost reduction strategies

● Evaluate vendor quotes and services to determine most desirable supplier’s

● System updates reports using Micro strategy-Alex

● Work Bench

● Delegate daily task functions to the team

● DAM-Digital Asset Management

● Communicate and maintain vendor relationship

● LAGO Web layout design- proofing

● Analysis pricing/products data review

The Ash Group (Arrow Electronics/Richardson RFPD), Batavia, IL

Buyer Expeditor -electronics / contractor short term November 2015-April 2016

● Asset Management, Analysis data, Program Management

● Purchase on maintenance, Vendors negotiations

● Create backorders, Spreadsheets-Excel

● Microsoft Outlook, Supply/Demand, Master Inquiry

● Price/cost control coverage

Quality Plus Finishers, Inc. (Formerly G&B Construction), Bloomingdale, IL

Project Site Manager/Buyer- builders supplies/ Contractor August 2012 –October 2015

● Negotiates and finalizes contracts from vendors

● Price control and supply demand to analyzes spend patterns to reduce cost

● Responsible for monitoring and reporting of various financial metrics

● Responsible for entirety process of purchasing, RFPs Quotes, Create PO’s,

Follow up with vendors

● Responsible for purchasing and negotiating materials, equipment, and supplies from vendors

● Evaluates vendor quotes and services to determine most desirable suppliers

● Communicate with suppliers and with all functions within the organization

● Communicate negotiation results to senior management

G&B Construction, Inc. St. Charles, IL

Buyer-Management construction supplies August 2009- April 2012

● Cost control, inventory support, vendors negotiating

● Performed quality assurance site visits on major residential and commercial projects

● Spreadsheet creation (graphs, pivot tables, VLookups)

● Tracked pickup and delivery of materials to and from job sites

● Interviewing new tradesmen for site projects

Tolbert Packaging, Inc. Addison, IL

Account Executive to Buyer- Category packaging supplies September 2002 - March 2009

● Promoted from Assistant Buyer to Account Executive Buyer

● Promoted sales and distribution to small and large businesses

● Key contact on Clients accounts, Vendor negotiations

● Escalation contact for internal and external customers

● Customer Service Representative/Team Lead

● B2B Customer Service, processed and entered new orders, up-sold product offerings

● Utilized Goldmine and ACT software in customer information management

● Communicated with domestic and international customers

● Liaison between Logistics Department and customer service

● Direct contact for customers, vendors and transportation team members

● Processed customer orders, data entry, expedited orders, evaluated returned product, and

processed NAFTA Papers for foreign shipments

● Handled inbound and outbound calls

● Met or exceeded sales and new account goals

EDUCATION:

Pharmacy, Jewish Vocational -2013

Bachelor in Science in Business Administration, Western Valley University-2012

CERTIFICATION AND LICENSURE:

Illinois Department of Professional Regulation

State of Illinois Pharmacy Technician License# 049.210704

State of Illinois Private Detective, Private Alarm, Private Security and Locksmith Act of 2004

License # 129.392459

SKILLS:

● Proficient in Microsoft Office Suite, ACT, Goldmine,

● PeopleSoft Management Systems, Robinet Telnet

● Data Management, Asset Management

● System update reports using Micro strategy-Alex

● Work Bench

● Offer manager

● DAM-Digital Asset Management

● LAGO Web layout design- proofing

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