Customer Service Sales
Resume:
Archie L. Triggs
Jacksonville, FL 32244
**************@*****.***
Summary of Qualifications
Business professional with over ten years of combined experience in business, sales, insurance, customer service, quality management, payroll, and commercial property construction. Strong analytical skills with the ability to develop, implement, and oversee business processes. Demonstrated excellence in leading sales and customer service teams in fast-paced environments. Passion to achieve and exceed standard of quality established by business leaders and effectively contribute to the success and growth of the organization. Education
Dec 2011 Southern University of New Orleans, New Orleans, LA Bachelor of Science- Business Administration
Aug 2013 ACT Dallas Preparation Institute, Dallas, TX Teacher Certification Program
8-12 Social Studies Certification
Adjuster Licensing
Arizona: 17811210
Washington: 913047
Florida: W384954
Nevada: 314304
N Carolina: 17811210
Texas: 2056319
Idaho: 571880
Oregon: 17811210
Work History
Pacesetters Claims Service, Jacksonville FL Oct 2017 – Sep 2019 Desk Adjuster / Mobile Home Unit / Contents
Examined field adjusters estimate for coverage and accuracy using Xactimate for collaboration and Guidewire/Claim Center for claim tracking and payment processing
Review policies and confirm or deny coverage for damages to the insured’s property
Prepared documentation to insureds for Surrender of title(s) or Election to Repair
Assigned demolition and removal vendors
Providence Engineering, Baton Rouge, LA May2017 – Oct2017 Outside Claims / Property
Xactimate certification
Scoping residential property / flood event
Estimate handling
Investigate claims to determine extent of the insuring company’s liability Worley Catastrophe, Winter Haven, FL Jan2017 – May2017 Desk Adjuster / Bodily Injury
Correspond with or interview medical specialists, agents, witnesses, or claimants to compile information.
Negotiate claims to settlement with attorneys
Ability to manage 250 claims in inventory.
Proficient in ECS.
Investigate, evaluate, and settle claims, applying technical knowledge and human relations skills to effect fair and prompt disposal of cases and to contribute to a reduced loss ratio.
Pay and process claims within designated authority level.
Contact or interview claimants, doctors, medical specialists, insureds, agents, employees, and others necessary to get additional information regarding claims. E.A. Renfroe, Denver, CO Nov2015 – Dec2016
Desk Adjuster / Bodily Injury
Investigate, analyze, and determine the extent of insurance company’s liability concerning personal, casualty, or property loss or damages, and attempt to effect settlement with claimants.
Correspond with or interview medical specialists, agents, witnesses, or claimants to compile information.
Negotiate claims to settlement with attorneys.
Ability to manage 250 claims in inventory.
Proficient in ECS.
Pay and process claims within designated authority level. Borden Dairy Dallas, TX 2014-2015
(Lead) Shipping Clerk
Improve business results and expand growth in conjunction with the Borden Dairy Management Team.
Manage logistics of inventory through a series of processes established by the organization.
Recommend and coordinated process changes with management team to increase accuracy and efficiency.
Maintain records of all transactions and shipments.
Provide management team with monthly, quarterly, and annual reporting. Gallagher Bassett, Gonzalez, LA 2010-2013
Desk Adjuster / Property
Assess claims for multiple lines of business.
Evaluate medical bills and records.
Negotiate settlements with claimants and attorneys.
Research and apply jurisdictional laws for claims handling and processing/payment times. Intralox, Harahan, LA. 2008 - 2010
Warehouse Inventory Control
Maintain accurate, up-to date inventory control system and sacks order file posting sales.
Received delivered supplies, material, and equipment; confirm delivery match purchase order. specifications of quantity, condition, model number are accurate.
Practiced Office Package: Microsoft Word, Microsoft Excel, Microsoft Access, Microsoft PowerPoint, Microsoft Outlook Express.
COMMUNITY INVOLVEMENT
Volunteer and Membership with At-risk or Special Services Organizations End Hunger.Org, New Orleans, La
Sorted boxed food items and household products donated by local grocery stores and food drives to provide resources for local agencies providing for their communities. Johnny Jacob Recreation Mentors, JJRM provides numerous programs and services for at-risk young men in the community with the mission to develop boys into men that are productive and make a positive impact in the world.
**References Available on Request**
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