Administrative Assistant Customer Service

Sarah Rehman

Seattle, Washington 352-***-**** ***************@*****.***

Objective

A high-energy, innovative and goal-oriented program manager with 7+ years of core expertise in business, administration, HR and development, healthcare fellowship recruiting and management. Recognized for building strong recruitment funnel while leveraging and sourcing human resource to instill brand recognition and facilitate operational success. I have substantial knowledge of business management, team building, business process optimization, and reporting.

Key Skills

Business Management.

Program Management, expertise in planning, execution, and delivery of complex projects

Policy planning, setup and execution.

HR Administration and operations: Employee relationship management, recruitment, budgeting and planning.

Communication Skills, Interpersonal Communication, Presentation Skills, Team Player

Leadership, Team Building, Motivation, Ability to work under pressure

Analytical Ability, Critical Thinking, Decision Making and Problem Solving, Time Management

Computer Related Skills: Microsoft productivity applications including MS Access and MS FrontPage, MS space, Headtrax, power BI, MS voice, Asset-link, bag space, VISIO, EPIC, RPICC Reporting, PeopleSoft, Tableau

Professional Experience

Group Administrative Assistant, Microsoft –Bellevue, WA Aug ‘19 – Till Date

Providing general administrative support primarily for a group. Coordinating events, handling department financial operations, personnel operations, and facility purchasing & operations.

Key Responsibilities:

Administrative experience.

Effective communication and project management skills.

Monitor and manage expense budget for the entire division.

Willingness to assist members of a team and ability to relate well with diverse individuals.

Strong customer service skills, attention to detail and excellent organizational skills.

Administrative Specialist II/Fellowship Program Coordinator, Shands Hospital-Gainesville Feb ‘18 – Dec ‘18

Primary owner of the fellowship program for Manage MD’s. Additionally, I Handled administrative tasks for the Neonatology Department at Shands Hospital. This includes candidate sourcing and recruitment activities, interview scheduling, and payroll coordination,

Key Responsibilities:

Monitor fellowship graduation requirements, Coordinate fellowship recruitment.

Supervise, Coordinate and Submit documentation to Graduate Medical Education office.

Monitor and manage expense budget for the entire division.

Prepare annual expense budgets, Track and report spending against professional development allowances.

Develop ad hoc reports analyzing revenue cycle, fiscal, and clinical activities using Peoplesoft business Objects.

Direct supervision of other divisional employees, interview and hire office personnel, conduct evaluations, solve their HR related problems, and was responsible for coordination of staff absences and leaves.

Clinical Services Representative, Shands Hospital – Gainesville Mar ‘15 – Feb ‘18

Owned clinical operations for the Neonatology Department, including but not limited to patience management, clinical reporting, scheduling and coordination with multiple departments across the organization

Key Responsibilities:

Collaborate with the multi-disciplinary teams and families of neonates to provide a coordinated, seamless transition from the NICC to home or to accepting hospitals for ongoing care.

Researching and advising physicians and patients on the most cost-effective plans for transport. (continued care)

Preparing financial reports and recommendations for clients to help them reach and attain their financial security.

Maintaining master patient index by completing assigned portion of daily audit trail; communicate and correct problems according to established procedures.

Verify insurance benefits to determine if insurance will reimburse healthcare of services provided, ensure insurance data entered is accurate and complete, determine financial status classifications.

Substitute Teacher – Alachua county Jan ‘11 – Feb ‘15

This position was held while continuing my education to further enhance my career and help support myself financially to better understand how to relate and apply academic knowledge to everyday professional environment. Started as an internship was offered a fulltime/part-time working opportunity.

Key Responsibilities:

Filled teachers’ responsibilities in her/his absence and carried out program of study as instructed in the lesson plans left by the classroom in-charge.

Report to school administrative office in the beginning of the school day to pick up required material/schedule of classes and return material at the end of school day.

Create classroom environment that is conductive to learning and appropriate to the maturity and interests of the students.

Perform lectures and maintain class course according to curriculum goals and objectives.

Knowledge of evacuation routes of assigned classrooms, school procedures and regulations.

Education

University of Florida Dec 2013

Gainesville, Florida

Bachelor of Science in Business Administration

Major: HR & Business Administration

Santa Fe College May 2010

Gainesville, Florida Associate of Arts in Business.

Major: Business Administration

References

Will be furnished upon request

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