Administrative Assistant Customer Service
Resume:
Becoming a part of your company and applying my customer service and bilingual skills,
cash handle in addition with my administrative assistant skills to help customers with their daily service. A passion for helping clients effectively and efficiently in a regulated and deadline-driven environment.
Southwest Economic Solutions Workforce Training Program July 2019. Bank Teller Training Unidos in Banking for career preparation in the financial industry:
Skilled at receiving and processing banking transactions.
Strong mathematical skills.
Strong attention to detail, problem-solving and analytical skills.
Knowledge of proper cash handling procedures.
Ledger balancing.
Balance allocation.
Cash drawer maintenance.
Loan processing
SKILLS
PROFESSIONAL DEVELOPMENT
EXPERIENCES
Freddy FOTSO TSEMO
1924 Webb Street Detroit 48206, MICHIGAN / Cell: +1-646-***-**** / *************@*****.***
Handling large inbound calls
Bilingual (French- English)
Ability to work under pressure
Ability to work evenings, holidays and
weekends.
Team worker
Perseverance and Motivation
IT skills
Positive attitude
SUMMARY
AVIS BUDGET GROUP, Detroit MICHIGAN / USA
July 2019
Customer Service Representative
Managing vehicle returns process, in compliance with Avis’s policies and procedures
Assist with luggage and answer questions in a friendly manner
Provide the customer with an invoice and a full explanation of their charges
Resolve customer issues and concerns professionally using effective customer service techniques. When applicable, direct queries to the Team Leader for the issue can be resolved before the customer leaves the location.
Inspect vehicle and record any new damage or major cleaning requirements and complete required documentation.
Check fuel level and mileage and clearly explain final charges to the customer
Secure vehicle keys from the customer and ensure they stay with the vehicle while reminding customers to remove their personal belongings. Offer assistance as needed.
Utilizing approved sales techniques to capture revenue for optional services
Perform related responsibilities as required or assigned 2019 Certified Business Professional Customer Service (IBTA) 2019 Certificate in Accounts Payables
2019 Certificate on Fixed Income Fundamentals
2019 Certificate on Reading Financials Statements
2019 Certificate on Accounting Fundamentals
2019 G.E.D at Southwest Solutions Adult Learning Lab, 2018 Certificate E.S.L (English as a Second Language) Data Processing: proficiency in Microsoft Office Word and Internet. 2019 HI-LO/FORKLIFT certified driver
2002-2004 CABINET MOSAIQUE Douala, CAMEROON
Computer graphics design Training on:
Acrobat software, Photoshop, Illustrator, QuarkXPress
In design, PowerPoint, Publisher, Excel, Word
PRINTING HOUSE IPC, Pointe-Noire / CONGO
January 2010 – February 2015.
TEKLA AGENCY COMMUNICATIONS, Bangui / RCA
February 2009 – April 2009.
VOSTOK CORPORATE AGENCY, Douala - CAMEROON
March 2004 - February 2009.
Graphic Designer / Archivist.
Designing communication materials (posters, leaflets
Calendars, badges, banners, etc.)
Design kakemonos
Responsible for the manual and electronic archiving.
Data Entry Clerk at cultural events (Malabo 2004, 2006, 2007 and 2009)
Mail Management (arrival / departure) cabinet
EDUCATION
ADDITIONAL TRAINING
C.S.R. / Administrative Assistant.
Maintaining a positive, empathetic and professional attitude toward customers at all times.
Responding promptly to customer inquiries
Communicating promptly to customers through various channels (Call center agent).
Acknowledging and resolving customer complaints
Processing orders, forms, applications, and requests
Keeping records of customer interactions, transactions, comments and complaints.
Knowing our products inside and out so that you can answer questions.
Data entry
Ensure customer satisfaction and provide professional customer support
Handling others administrative tasks as assigned. ESPACE GRAPHIC, Pointe-Noire / CONGO
February 2015 – March 2018.
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