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Administrative Assistant Customer Service

Location:
Detroit, MI
Salary:
$16
Posted:
September 05, 2019

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Resume:

Becoming a part of your company and applying my customer service and bilingual skills,

cash handle in addition with my administrative assistant skills to help customers with their daily service. A passion for helping clients effectively and efficiently in a regulated and deadline-driven environment.

Southwest Economic Solutions Workforce Training Program July 2019. Bank Teller Training Unidos in Banking for career preparation in the financial industry:

Skilled at receiving and processing banking transactions.

Strong mathematical skills.

Strong attention to detail, problem-solving and analytical skills.

Knowledge of proper cash handling procedures.

Ledger balancing.

Balance allocation.

Cash drawer maintenance.

Loan processing

SKILLS

PROFESSIONAL DEVELOPMENT

EXPERIENCES

Freddy FOTSO TSEMO

1924 Webb Street Detroit 48206, MICHIGAN / Cell: +1-646-***-**** / ac99sg@r.postjobfree.com

Handling large inbound calls

Bilingual (French- English)

Ability to work under pressure

Ability to work evenings, holidays and

weekends.

Team worker

Perseverance and Motivation

IT skills

Positive attitude

SUMMARY

AVIS BUDGET GROUP, Detroit MICHIGAN / USA

July 2019

Customer Service Representative

Managing vehicle returns process, in compliance with Avis’s policies and procedures

Assist with luggage and answer questions in a friendly manner

Provide the customer with an invoice and a full explanation of their charges

Resolve customer issues and concerns professionally using effective customer service techniques. When applicable, direct queries to the Team Leader for the issue can be resolved before the customer leaves the location.

Inspect vehicle and record any new damage or major cleaning requirements and complete required documentation.

Check fuel level and mileage and clearly explain final charges to the customer

Secure vehicle keys from the customer and ensure they stay with the vehicle while reminding customers to remove their personal belongings. Offer assistance as needed.

Utilizing approved sales techniques to capture revenue for optional services

Perform related responsibilities as required or assigned 2019 Certified Business Professional Customer Service (IBTA) 2019 Certificate in Accounts Payables

2019 Certificate on Fixed Income Fundamentals

2019 Certificate on Reading Financials Statements

2019 Certificate on Accounting Fundamentals

2019 G.E.D at Southwest Solutions Adult Learning Lab, 2018 Certificate E.S.L (English as a Second Language) Data Processing: proficiency in Microsoft Office Word and Internet. 2019 HI-LO/FORKLIFT certified driver

2002-2004 CABINET MOSAIQUE Douala, CAMEROON

Computer graphics design Training on:

Acrobat software, Photoshop, Illustrator, QuarkXPress

In design, PowerPoint, Publisher, Excel, Word

PRINTING HOUSE IPC, Pointe-Noire / CONGO

January 2010 – February 2015.

TEKLA AGENCY COMMUNICATIONS, Bangui / RCA

February 2009 – April 2009.

VOSTOK CORPORATE AGENCY, Douala - CAMEROON

March 2004 - February 2009.

Graphic Designer / Archivist.

Designing communication materials (posters, leaflets

Calendars, badges, banners, etc.)

Design kakemonos

Responsible for the manual and electronic archiving.

Data Entry Clerk at cultural events (Malabo 2004, 2006, 2007 and 2009)

Mail Management (arrival / departure) cabinet

EDUCATION

ADDITIONAL TRAINING

C.S.R. / Administrative Assistant.

Maintaining a positive, empathetic and professional attitude toward customers at all times.

Responding promptly to customer inquiries

Communicating promptly to customers through various channels (Call center agent).

Acknowledging and resolving customer complaints

Processing orders, forms, applications, and requests

Keeping records of customer interactions, transactions, comments and complaints.

Knowing our products inside and out so that you can answer questions.

Data entry

Ensure customer satisfaction and provide professional customer support

Handling others administrative tasks as assigned. ESPACE GRAPHIC, Pointe-Noire / CONGO

February 2015 – March 2018.



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