Challenging position with a dynamic, growth-oriented company that will lead to advancement opportunities. A hands-on, profit-oriented management/administrative professional with a proven record of success in fast track, competitive environments. Recognized for leadership and for getting results.
SUMMARY OF QUALIFICATIONS
Seasoned professional with over 25 years of Executive Assistant experience
Skilled at working independently, multi-tasking and delegating responsibilities
Highly motivated, confident, reliable and committed to professional standards
Committed to meeting all deadlines
Excellent organizational and priority setting skills
Highly skilled in MS Word, Excel, PowerPoint, Outlook Express, Kronos, Pivot Tables, Workflows, Organizational charts, Floor Plans, Score Cards
Windows 95, 98, NT, 2000, XP; Internet savvy
Able to follow detailed instructions
Skilled at advanced levels of research on the Internet
Type 70 wpm
Run and create daily, monthly and quarterly reports
6/2018-11/2018 A-Care Home Health & Hospice Agency (Temp. position)
Assistant Manager/Executive Assistant
Assured office was in compliance with state, federal and local regulations and policies
Upheld, enforced defined policies and procedures as well as identify and communicate effectively all areas for potential enhancements
Establish and maintain confidential documents and records per policy/procedure
Maintain files for license personnel and monitored expiration dates
Arranged all nurses schedules for member visits
Place orders for all resource manuals and maintains inventory of orders placed
Prepare back up schedules
Arranged all In-service for staff
Gather and verify PTO availability. Maintain attendance log
All other duties assigned
1/2006-12/2017 Molina Healthcare, Inc. Central Programs Operations, Health Care Services
Long Beach, CA
(for VP and Director of Healthcare Services)
•Prepared all travel arrangements for VP, managers and department staff. Create reimbursement for expenses in Concur and expense reconciliation
•Schedule conference calls and/or booking of conference rooms
•Maintain staff’s attendance and vacation schedule in Kronos/Time Keeping and payroll functions
•Coordinating key company events
•Maintained 5 Calendars (VP, Director and 3 managers)
•Expert in using PowerPoint, Run CUIC Reports, Excel and Access
•Create Monthly OMT and All State Reports
•Create and revise systems and procedures by analyzing operating practices, recordkeeping systems, forms control, office layout, and budgetary and personnel requirements; implementing changes
•Draft correspondence, policies/procedures, position descriptions, etc. Responsible for maintenance and coordination of department’s policies updates/revisions
•Functions as committee recording secretary for the Utilization Management Committee and attends various meetings within the organization to represent UM and JOM as appropriate. Maintain minutes, prepares agendas and corresponding documents/reports and forwards to all committee members in advance
•Run and create weekly, monthly and quarterly productivity reports. Subsequently create graphs and spread sheets
2005-2006 Molina Healthcare Inc., Long Beach, CA
HEDIS Project Coordinator
Responsible for the coordination of major HEDIS Compliance Audit activities – HOQ, BAT. Interacts with plan HEDIS coordinators and compliance auditors to ensure timely completion of the HOQs and to meet BAT timelines
Works directly with health plans to maintain and coordinate a master schedule and support of intervention activities directed at HEDIS rate improvement and disease management programs.
Work directly with Director of HEDIS Operations to coordinate with health plans the development of a provider profiling program that will allow provider, group, and IPA specific evaluation and feedback on HEDIS measures in the Effectiveness of Care, Access/Availability of Care, and Use of Services domains
Coordinates collection of data, reporting and audit activities related to non-Quality Spectrum produced measures (i.e., provider turnover, new service measures, etc.)
Draft SOPs to be used as table top documentation of processes
Responsible for the generation of specific monthly reports, and create graphs and Excel spreadsheets for management as requested
Maintains supply ordering within budgetary parameters, identifies and researches budgetary variances
Schedules appointments, handle travel arrangements
2004-2005 Molina Healthcare Inc., Long Beach, CA
Administrative Compliance Trainer/Internal Auditor (Healthcare Services)
Responsible for the Non- Clinical Orientation and ongoing performance standard monitoring for all UM Department staff
Initiate monthly and quarterly Performance Standards Data Collection / Process Auditing and development of Corrective Action Plans as needed.
Created graphs and Excel spreadsheets for management as requested.
Evaluate UM Processes on an ongoing basis. Research and make recommendations to UM Management for processes improvement.
Instrumental in obtaining the initial and re-accreditation for NCQA.
In collaboration with the UM Manager, prepared documentation for annual or as needed audits by all the following regulatory/oversight agencies DHS, DMHC, Health Net
2003-2004 Molina Healthcare Inc., Long Beach, CA
Administrative Project Coordinator (Health Care Services)
Organizes medium to large scale projects, including documentation of project plan, time lines, implementing and reporting using Excel spreadsheets.
Played a key role in the drafting, revising and reviewing of the Inland Empire RFP process
Autonomously developed and implemented the Business Continuity & Disaster Plan for the UM dept.
Coordinate the hiring process for all new employees which includes, the Human Resource required document submission, orientation schedule, and facility set up including PC, phone, business cards and Cellular Phone as needed
As well as the other duties listed below.
2000-2003 Molina Healthcare Inc., Long Beach, CA
Performs complex secretarial work of an administrative nature including organizing and assisting the AVP, Health Care Services complete projects and improvement efficacy of Department operations
Functions as a committee secretary and attends committee meetings to take minutes, prepares agendas and corresponding documents/reports, and notify members of meeting dates, etc. Produced Power Point presentations for quarterly and executive meetings. Provided all levels of administrative support to the entire Utilization Management Department and Quality Management as needed
Draft correspondence, policies/procedures, position descriptions, etc., for the Health Care Services Department. Responsible for maintenance and coordination of department’s policies updates/revisions in compliance with state, federal and local regulations.
Responsible for the generation of specific monthly QMACs reports, and create graphs and spread sheets in Excel for management as requested.
Maintains supply ordering within budgetary parameters, identifies and researches budgetary variances.
Place orders for all resource manuals and maintains inventory of orders placed.
Establish and maintain confidential documents and records per policy/procedure.
Maintain files for license personnel and monitor expiration dates.
Maintains calendar of HCS staff annual evaluation and remind management of the annual date.
Schedules appointments, handles travel arrangements; receives visits or calls which may be resolved or referred to proper person for resolution.
Prepare monthly physician’s back up schedules
Arranged all Educational Inservices for staff
Gather and verify PTO availability. Maintain attendance log for Health Care Services/UM Staff.
1995-2000 Wilshire Outpatient Surgery Center, Los Angeles, CA
Reported directly to the Medical Director
Assured that Office was in compliance with state, federal and local regulations and policies
Upheld and enforced defined policies and procedures as well as identify and communicate effectively areas for potential enhancements
Directly supervised the Customer Service Representatives, Insurance Verifiers, and Clerical staff.
Assisted the Medical Director in recruiting physician’s and anesthetists
Plans, directs and coordinates staff functions, including development and training of new staff. Develops and maintains up to date job descriptions
Responsible for scheduling and ensuring that all cases were appropriately staffed
Negotiated all insurance payments.
In collaboration with the Medical Director, developed and reviewed departmental policies & procedures and Standard Operating Procedures to satisfy regulatory changes, benefit changes and contracts
Responsible for annual budget preparation and its maintenance within allocated parameters.
Ordered, tracked and monitored inventory supplies ensuring proper handling and corresponds to billing and bookkeeping
Provided analytical purchasing decision, including overseeing existing contracts
Established and maintain professional rapport with all outside vendors
1992-1993 Paramedical and Technical College Long Beach, CA
Certified Surgical Technologist
Surgical Technologist Graduate
1985-1987 Los Angeles Harbor College Wilmington, CA
A.A. Liberal Arts