Sales Manager
Resume:
CV of Shane F Anthony Page * of *
Shane Franklin Anthony
E-mail : *******@******.***
Address : ***/*, ******* ****, *******-08.
Mobile : +947********
CAREER OBJECTIVE
A proactive problem solver who is extremely organized and efficient. Who is pursuing an executive master’s degree in strategic marketing seeking opportunities to build a long-term career to demon- strate experience and skills in management; learning, adopting with variable market trends & scenarios with opportunities for career growth.
PROFESSIONAL SKILL SET
• Gained more than eight years of sales and managerial experience working for multi- national brands.
• Well organized and dependable – Good planner in prioritizing assigned missions.
• Focused on achieving sales goals and quality performance.
• A quick learner, a team player & a result orientated person.
• Ability to understand customer mindset and needs. Active learner and effective communicator Practices good judgment and discretion while working closely with sales managers, HR managers, firm’s internal departments and customers.
• Outstanding communication skills, Ability to convince while maintaining professionalism.
• Multi-tasking effectively, prioritizing independently and meeting tight deadlines at all costs.
• Equally efficient off and on site.
• Proficiency in computer skills – Proficient in Microsoft office package, Enterprise resource planner, Kodak EPX and Eatec.
• Leading the Farah way award winner for the month of June for Ferrari world. PROFESSIONAL QUALIFICATIONS
Currently reading for MSc in strategic marketing at Asia e university. Certified apple products sales professional for GCC & Europe A Microsoft office sales & product expert for GCC
A certified HTC sales specialist for UAE
Certified as a first aider and a first responder by American hearts association. Completed a fire preventing & fire-fighting course at Lanka academy of technological studies CV of Shane F Anthony Page 2 of 6
Certified by International airline ticketing academy as an airline cabin crew member WORK EXPERIENCE
Manager - Future Education Consultants (December 2018 to Present)
• Managing the company’s digital marketing profile.
• Liaising with partner universities and potential future partners in Australia, U.K., U.S.A., Canada, Germany, France, Poland and Russia through phone calls, e-mail and marketing events.
• Conducting webinar training sessions to country offices in Russia, Poland and France.
• Providing information to students on career guidance through phone calls, web inquiries, chats and one on one meetings.
• Conducting market audits, marketing plans and updating CEO on monthly basis.
• Representing the company in exhibitions and events conducted by high commissions and associa- tions such as ICEF.
• Creating and maintaining the company’s marketing budget.
• Handling student accounts and visa process.
• Handling key accounts and maintaining constant communication. Team Leader - Ferrari World Abu Dhabi (June 2016 to November 2018)
• Managing and supervising colleagues in different outlets and in stores, making sure an out of the world service is provided to the guests.
• Doing daily briefings for colleagues in different shifts, updating them with achievements, informing targets, sharing ideas and updates. Discussing challenges and trying to tackle them.
• creating rosters for the colleagues as per operational needs, scheduling and managing break tim- ings on a daily basis.
• Providing training for colleagues on brand standards of Ferrari and maintaining the standards on the shop floor.
• Providing colleagues with constructive feedback on improvement, and with disciplinary actions if a situation arises.
• Conducting trainings on Luxury model cars and limited-edition memorabilia, jewelry from Formula 1 and rare F1 car parts from Ferrari
• Conducting trainings on how to use computerized POS machines and completing cash and card transaction including major foreign currencies.
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• Attending and handling guest complaints, item returns and item exchanges; making sure guest is satisfied in the end of the interaction.
• Creating requisitions for the items that needs to be transferred from one location to another.
• Doing emergency orders if needed from the warehouse for outlets in order to have a smooth day to day operations.
• Supervising the back of house stock rooms in order to have a hassle-free, arranged stockss accord- ing to SKU's and it's sizes.
• Being a part of the quarterly inventory count, leading teams on allocated locations, calculating and minimizing variance.
• Building proactive partnerships throughout cross departments and suppliers, in order to accommo- date operational needs.
• Responding for online guest queries and complaints.
• Doing visual merchandising for stores, in order to maintain an attractive display and highlight prod- ucts and promotions.
• Updating line manger on a daily basis about operations, situations, achievements and challenges. Sales Associate – Ferrari World Abu Dhabi (OCTOBER 2015 TO MAY 2016)
• Meeting up with guests, greeting them & assisting them to choose from a wide range of products as per guest requirements.
• UP SELLING, Upgrading & closing sales.
• Displaying & arranging products as per the Ferrari brand standards & requirements.
• Arranging location transfers of stocks as per requirements.
• Interacting with guests, assisting with queries & complaints.
• Ensuring a clean & a safe environment is present to the guests at all times.
• Taking care of limited edition cars, memorabilia & jewelries in the luxury area of Ferrari Store.
• Completing cash & card transactions using computerized POS machines, dealing with major curren- cies (AED, GBP, OMR, KWD, USD, SAR, QAR, BHD) in cash & also visa, master, JCB, CUP, Diners, Maestro & Amex in card transactions.
• Sharing product knowledge & information with colleagues on ongoing events, Product knowledge
& ensuring teamwork is present within working hours.
• Stocking up, barcoding & arranging products within the storerooms. CV of Shane F Anthony Page 4 of 6
SALES EXECUTIVE – SHARAF DG (OCTOBER 2014 TO October 2015)
• Meeting up with customers, greeting them & assisting them to choose from a wide range of products as per customer requirement.
• Providing expert advice on it related products & trouble shooting.
• Generating sales orders using pos.
• Updating prices, price tags & product information in the system using erp (enterprise resource planner).
• Merchandising products on display as per the store requirement.
• Arranging location transfers on requested stock per day basis.
• Following up on customer queries & complaints.
• Doing cashiering through mobile mpos.
• Operating & restocking the wending machines for laptops, mobiles & tablets. APSI PROJECTS – ASSISTANT MANAGER (APRIL 2012 TO MARCH 2014)
• Meeting up with the manager discussing & executing new methods to increase the efficiency & the safety of the workers.
• Encouraging & discussing with the designers, engineers & architects to design & execute inno- vative plans to exceed customer expectations.
• Scheduling meetings with clients & offering them with solutions & new ideas to fulfill their ex- pectations
• Inspection of B.O.Q.’s, quotations & invoices.
• Solving the problems within the minor staff in working areas.
• Regular inspection of site’s & informing the client with the progress of work.
• Recognizing new clients, feeding their data into the database & keeping a good relationship with existing clients.
• Doing research on new market trends & competitors, creating new market plans & strategies to compete & promote the business.
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MIRACLE TECHNOLOGIES – ADMINISTRATOR (AUGUST 2008 TO SEPTEMBER 2011)
• Cash handling from sales & services divisions.
• Stock calculation & updating system on a monthly basis.
• Computer maintenance within division.
• Game & software handling & ordering.
• Interacting with clients & providing them with solutions.
• Inspection of work & making sure that every customer is attended by our staff. MIRACLE TECHNOLOGIES – ASSISTANT ADMINISTRATOR (JANUARY 2008 TO AUGUST 2008)
• Attending the clients & guiding them.
• Providing clients with services such as scanning, printing, pc troubleshooting & sale.
• Assisting the administrator with his work.
PERSONAL DATA
Name in Full : Shane Franklin Anthony
Contact Numbers : +947********
E-mail Address : *******@*****.***
Address : 145/1, Seeavli lane, Borella
Date of Birth : 28th of November 1990
Civil Status : Single
School Attended : St. Peter’s College
EDUCATIONAL QUALIFICATIONS
Currently reading for executive master’s degree in strategic marketing at Asia e university. Graduated from the applying excellence program for managers at Ferrari World Abu Dhabi in 2017. Completed the London Management qualifications level 4 higher national certificate in 2017. Completed the London Management qualifications level 3 international foundation year in 2016. G. C. E. (O/L) Examination in 2006.
Scored 8.0 in IELTS Academic exam.
Completed the construction Industry modules by city & Guilds. Diploma in Fishing Vessels Deck Officer by Ocean University CURRICULAR ACTIVITIES
An active expert for Microsoft Middle East & Asia. Apple product professional (certified for GCC & Europe). HTC Specialist for UAE.
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Former cadet sergeant for St. Peters’ College Senior cadet platoon. Played for school football & hockey teams.
NON RELATED REFEREES
Pradeep Jeganathan Andrew Gomes
Inventory Control Manager Support Manager
Ferrari world and Warner Bros. retail operations Ferrari world ***********@************-**.*** ******@************-**.***
I do hereby certify that the above particulars are true and correct to the best of my knowledge. Thanking You,
Yours Faithfully,
Shane F. Anthony
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