Salesforce Sales

Professional Summary:

•More than five years of experience with around 5 years in SalesForce.com involved in Development, administration, customization, integration with external systems, communities, lightning design system, migration from classic to lightning, lightning component development

•Strong Experience in Developing client specific solutions using Apex classes, Triggers, Controllers & Controller Extensions, Components, Test Methods.

•Analyzed Sales, Marketing, Customer Service and Support business processes used by salesforce.com customers and recommended ways to improve their processes using Salesforce.com.

•Hands on experience in Salesforce.com CRM integration, developing, deploying custom integration solutions.

•Experience working with Salesforce.com Sandbox and Production Environments.

•Excellent skills in creating/troubleshooting/modifying Apex code and Visual force pages.

•Strong knowledge on Administration setup, Apex, Visual force and experience with different SFDC development tools like Force.com, Eclipse IDE and integration tools like Informatics on Demand.

•Having experience with SOAP API and Rest API integrating with external systems.

•Experience in Apex coding to implement complex business logic within Governor Limits enforced by Salesforce.

•Experience in building reusable UI components and pages with Lightning component framework.

•Using Lightning Experience created Summary reports, Matrix reports, Charts and Dashboards for better interaction of sales reps using SF1 mobile app

•Experience in writing test classes and test methods to ensure maximum code coverage in production instance.

•Experience in integration of Salesforce.com applications with other apps with an emphasis of web Services.

•Experience in working with Cloud Computing / SaaS technologies.

•Extensive experience in designing of Custom Objects, Custom Fields, Pick List, Role based Page Layouts, Workflow Alerts and Actions, Validation Rules, Approval Processes, Custom Tabs, Custom Reports, Report folders, report extractions to various formats, design of Visualforce Pages, Record Types, Dashboards, and Email generation according to application requirements.

•Experience in Sales cloud, Service cloud, Custom Cloud, Chatter and App Exchange applications.

•Having administration Config experience on CRM applications like data exports &imports, application support, security administration, CMC maintenance, and release management.

•Designed and developed various Inbound/Outbound Web services to enable real time integrations.

•Extensive experience in Salesforce Automation (SFA), Marketing Automation and Case Management.

•Extensive knowledge about Salesforce setup menu, Configuration, Custom application Development, Administration, Data Migration and Deployment of applications to Force.com platform.

Work Experience

Salesforce Developer

Ricoh Canada, Edmonton, AB October 2017 to Present

Responsibilities:

Analyzed complex user requirements, procedures, and problems to improve existing System design.

Designed and developed customer solutions in Visual Force, Apex, Lightning, D/HTML, CSS, JavaScript, and other Technologies.

Developed end to end application components involving business layer, persistence layer, and database and web services layer.

Created many app pages, home pages integrating the custom components for salesforce lightning and salesforce1 mobile app. Developed Salesforce.com custom application using Apex, Visual force and AppExchange.

Created Lightning Components and server-side controllers to meet the business requirements. Experienced in migrating the standard and custom objects in standard experience to lightning experience.

Upgraded Apps from Salesforce Classic to Lightning experience to develop rich user interface and better interaction of pages.

Involved in writing application level code to interact with Restful Web APIs, Web Services using AJAX, JSON, XML and jQuery.

Written Apex classes, Controller, Extension Controllers and Apex Triggers in the application for various Business/functional requirements.

Used SOQL and SOSL statements within Governor Limits for data manipulation needs of the application using platform database objects. Automated the business processes using out-of-the-box tools and services of Lightning Experience.

Developed custom UI using CSS, HTML, Visualforce components using jQuery, JavaScript for front-end validation

Experience in implementing MVC patterns in salesforce.com customizations.

Used the various sandbox's like DEV, STAGE, UAT for development.

Involved in developing salesforce Lightning applications using Lightning Components, Controllers and Events and used custom CSS in the components.

Installed salesforce Lightning inspector for chrome browser as an extension for debugging JavaScript code.

Worked on various Custom Objects, Relationships, Tabs, Lightning apps, Salesforce1, Validation rules, Page layouts, Search layouts, Compact Layouts to organize fields in Classic and Salesforce1.

Created page layouts, search layouts to organize fields, custom links, related lists and other components on a record detail and edit pages.

Created workflow rules and defined related tasks, time triggered tasks, email alerts, filed updates to implement business logic.

Interacted with the Salesforce.com premium tech support team on a regular basis.

Good experience in implementing best practices and coding techniques.

Environment: Salesforce Unlimited Edition, Service Cloud, Sales Cloud, Salesforce Communities, Apex, Visual Force (Pages, Component & Controllers), Salesforce (SFDC), Web Service, XSL, jQuery, JavaScript. Lightning, jQuery, JSON, HTML5, CSS3, JS, Workflow & Approvals, Reports, Custom Objects, WSDL, Eclipse/Force.com IDE, DocuSign.

Salesforce Developer/Admin

Shaw Communications, Calgary, AB March 2017 to August 2017

Responsibilities:

•Interacted with various business user groups for gathering the requirements for Salesforce implementation and documented the Business and Software Requirements.

•Worked closely with sales team and business analysts and performed detailed analysis of business and technical requirements and designed the solution by customizing various standard objects of SalesForce.com (SFDC)

•Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.

•Created Custom objects to build new application functionality in the Salesforce.com.

•Designed various tasks such as navigation wizard at the frontend using JQuery.

•Designed various Web Pages in Visual Force for capturing various customer enquiries and Implemented logic for migrating cases to different queues based on the type of customer enquiry.

•Responsible for understanding the data migrating requirements and analyze data to be loaded from legacy systems to Salesforce.com.

•Developed Apex Classes & Triggers to implement the business logic as per the requirements.

•Involved in data mapping and migration of data from legacy systems to Salesforce.com Objects and fields.

•Worked on various salesforce.com standard objects like Accounts, Contacts, Cases, Opportunities, Products, Opportunity Line Items, Leads, Campaigns, Reports and dashboards.

•Designed, and deployed the Custom objects, Custom tabs, Entity-Relationship data model, validation rules, Workflow Rules, Page layouts, Components, Visual Force Pages to suit to the needs of the application.

•Created workflow rules and defined related tasks, time triggered tasks, email alerts, filed updates to implement business logic.

•Used Force.com developer toolkit including Apex Classes, Apex Triggers and Visualforce pages to develop custom business logic.

•Used Data Loader to transfer the data to production and Full sandboxes, used Eclipse IDE for Apex Programming.

•Experience in Customizing page layouts for Opportunity, Contacts, Accounts depending upon user roles, groups.

•Responsible for all the activities related to configuring Data Loader, uploading data in CSV files into salesforce.com, checking for integrity of the data.

•Experience in creating lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects.

Environment: Saleforce.com platform, Apex Language, Visual Force Pages, HTML, Java Script, Workflow & Approvals, Reports, Custom Objects, Email Services, Tabs, Controllers, Triggers, Visualforce, Page layouts, SOQL, SOSL, Custom Reports, Dashboards, Data Loader, SOAP, REST, HTML, JavaScript, Ajax, jQuery, Windows.

Salesforce Developer/Admin

Value Labs, Hyderabad, Telangana, India June 2014 to Feb 2017

Responsibilities:

•Worked with Business Users and Business analysts for requirements gathering, analyzing the requirements.

•Involved in Customizing and deploying the CRM tool Salesforce.com to include: business requirement development, dashboard development, report & list view development, process flows and documentation.

•Developing Apex classes, Apex Triggers, Visualforce Pages using Force.com Eclipse IDE.

•Worked on Salesforce.com customizations using Apex (classes, triggers and web Services) and Visualforce that consists of several new data integrations and customizations are done to B2B and B2C Salesforce.com.

•Used SOQL and SOSL statements within the custom controllers, extensions and triggers properly to avoid Governor Limits.

•Designed, and Implemented the Custom Business objects, Entity-Relationship data model, Page layouts, Custom tabs, Components to meet the needs of the application.

•Created user Roles and Profiles and customized their Security controls and shared settings.

•Implemented pick lists, dependent pick lists, lookups, junction objects, master-detail relationships.

•Worked on Single Sign-on (SSO) to integrate internal enterprise application with Salesforce using SAML configuration settings in SFDC, using identity provider as LDAP.

•Designed various types Email templates for auto response to customers.

•Designed and developed workflow rules and approval process and action like creating tasks and Email alerts.

•Developed several Custom Reports to better assist managers and management and report folders to provide report accessibility to appropriate users.

•Customized Dashboards to provide daily forecasts and track opportunities, deal registrations and engagement.

•Created New Reports, New Dash Boards and worked on Data Loader by uploading about close to a million records and experienced in cleansing and De-duplicating bulk loads.

•Used the sandbox for unit testing and assisted business users in CRM deployment validation testing.

•Created supporting documentation for application development tasks that includes Cast Iron orchestrations and Salesforce.com customizations.

•Involved in the training sessions to the internal business users to use the application and develop their own custom report.

Environment: Salesforce.com, Eclipse, Force.com Explorer, Sales Cloud, Service Cloud, Apex classes, Triggers, Visualforce pages, Component & Controllers, Workflow rules, Approvals process, Email Templates, Reports, Dashboards, Eclipse, Windows XP.

Education

Jawaharlal Nehru Technological University, Hyderabad, Telangana, India

SalesForce.com, Force.com, Apex Language, Apex Classes/Controllers, Apex Triggers, SOQL, SOSL, Visual Force Pages/ Components, S-Control, Apex Web Services, Partner WSDL & Enterprise WSDL, Work Flow and Approvals, Dashboard, Analytic Snapshots.

Force.com IDE (Eclipse), AJAX Tool Kit, Force.com API tools (Data Loader), Force.com Explorer, Force.com Platform (Sandbox and Production)

Tools Data Loader, Salesforce-to-Salesforce, Apex- Explorer, Informatica

Languages Apex, C/C++, HTML, XML, CSS, AJAX.

Database SQL Server 2008, Oracle, MySQL.

Web HTML, XML, CSS, JSP, JavaScript, WSDL, SOAP

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