HUMAN RESOURCE MANAGER

GENERAL ADMINISTRATION BUSINESS DEVELOPMENT HR MANAGEMENT

CHETNA SINGH

Mobile: +91-965******* E-Mail: ac99mm@r.postjobfree.com PROFILE SUMMARY

Demonstrated exemplary expertise as evinced through 19 years of experience encompassing Operations Management, General Administration, HR Management, Business Development, Vendor Management, P & L Management and Team Management

Hands-on experience in managing operations in the assigned regions, achieving the Business Plan targets for Profit, Sales & Marketing by managing teams across the region, identifying ng and sourcing major institutional clients, escalating sales turnover, and conceptualizing strategies, implementing product promotions, etc.

Adroit in end-to-end HR activities viz. sourcing, screening, shortlisting, backend verification, orientation program, training & development, assessing and appraising, contributing towards enhancing business volume & growth by providing HR support, setting up HR strategies for ramp-up business, budgeting with business plans

Proficient in understanding business demand and forecast for current and future training needs and facilitate provision of solution, managing marketing operations for achieving increased growth & top-line profitability; establishing global linkages & initiating market development efforts

Profound knowledge of performance assessment activities, Manpower Budgeting, Resource Retention Policies, Employee Engagement activities, Performance Appraisal System, Market Segmentation & Penetration, Brand Promotion, Market Survey & Analysis, Cross & Up Selling, and ATL, TTL, and BTL Marketing

Decisive problem solver, always keeps abreast of the advancements in the field of HR Management and Business Development. An advanced user of Microsoft Office Applications viz. Word, Excel, and PowerPoint. Possess strong interpersonal, communication, negotiation, analytical, leadership and mentoring skills CORE COMPETENCIES

General Management Operations Management HR Management

Business Development Vendor Management P & L Management

Finance Management Strategic Planning Customer Management

Report Management Training & Development Team Management WORK EXPERIENCE

Currently associated with Aerospace Asset Trading India Pvt. Ltd. New Delhi as an Office Manager since Sep 2017 Responsibilities:

Implement sourcing strategies to identify talented candidates, paying particular attention to diversity initiatives

Correlate with recruiting assistants and others to confirm all candidates receive appropriate care and attention

Sourcing candidates from various resources like headhunting, job portals, references, and networking sites

Design and post job vacancies at the best performing recruitment channels (In terms of responsiveness, quality and costs) and execute the open requisition as per the given timelines

Provide day-to-day performance management guidance to line management (coaching, counselling, performance reviews, career development and disciplinary actions)

Foster employee and organizational development, encouraging strengths and identifying potential areas of growth

Coordinate and participate in quarterly appraisals of the team members with the respective team heads to summarize the discussion for the employee and management’s benefit

Set up payroll application, calculated salary, and coordinated with the accounts team for all payroll needs

Handle employee grievances and acted as a point of contact between the management and the employees

Prepare monthly balance sheet account reconciliations to ensure G/L information is accurate and auditable

Formulate yearly budgets and financial plans based on research and data reports

Review all financial plans and budgets regularly to look for cost reduction opportunities

Support month end and year end closing processes, collaborating with auditors

Execute financial and accounting analysis and process improvement associated with financial management functional areas such as budgeting and forecasting, financial close and consolidation

Coordinate financial strategic planning, analysis, & reporting activities for the department and its operating units

Accurate and timely dissemination of financial management reports including, but not limited to, internal and external monthly financial statements, and annual audits

Ensuring the accurate and timely processing of accounts payable, purchase orders, core employee expense reports, cash control, core payroll processing

Manage the Accounts Receivable function to ensure monthly invoicing deadlines are met to ensure proper service to the business and that there is a continued focus on collection of cash receipts

Monthly reconciliation or review of a part of General Ledger accounts that are more complex, in conjunction with any necessary journal entries review/posting

Achieve accounting operational objectives by preparing and completing action plans; resolving problems; completing audits for all group entities; identifying trends and determining system improvements

Establish internal control process and procedure; preparing the revenue model and calculation of profitability of the products will be your responsibility

Formulate budgets and conducting variance analysis to determine difference between projected and actual results and implementing corrective actions to achieve the objectives

Monitor, manage monthly expenses ensure expenses are budgeted and managed in the most cost effective manner Worked with New Horizons Training, Dubai from September 2000 to January 2017 Roles:

Centre/Business Head-General Manager from August 2005 to January 2017

Sales Manager from September 2003 to July 2005

Corporate Account Manager from June 2001 to August 2003

Accounts Manager from September 2000 to June 2001 Key Contributions:

Achieved the highest sales turnover creating the history of the decade in 2008 & 2011, an incremental of 50% sales & execution. Responsible for profit and loss of US$ 10M revenue operation

Successfully developed new vendors like V M w are, Oracle Education, Microsoft, Citrix, Hp Software Education promoting the range of t raining in the Middle East

Significantly organized events in the last 10 years to promote the brand of the company and the associated partners

Extensively coordinated and nurtured a relationship to launch the first ever Sun Microsystems Education Partner within Middle East and Africa in 2006, Citrix in 2006 Oracle Education in 2006, H p Software Education in 2010, V Mw are in 2013. Built strong relationship with Microsoft as the G old Partner within the Middle East

Successfully handled the change management and reengineering of the organization in 2005 & 2013

Restructured the sales department into 3 different sales departments, implemented an in house CRM Application resulting in 40% reduction with internal conflict and a 60% increase in customer satisfaction

Received many awards and certificates for Profit /Revenue/Sales TRAINING AND CERTIFICATION

Management & Planning certification

Project Planning

Operations/Training management

Time Management Training

Sales Manager Training ‘SPI N ’Workshop

Train the Trainer

Leadership Skills Training

EDUCATIONAL DETAILS

Completed B.A. (Political Science & Economics) from Kakatiya University, Telangana in 1990.

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