Administrative Assistant Customer Service

Rickie V. Garland, SHRM-CP

804-***-**** *********@*******.*** Chesterfield, VA 23832

CAREER SUMMARY

Certified Human Resources Specialist with exceptional skills in employee training, supervision, recruitment, selection, onboarding, instruction and retention of employees. Excellent written, oral, interpersonal communication and conflict resolution skills.

PROFESSIONAL SKILLS

SHRM-CP

Employee Training

Problem Solver

Conflict Resolution

Supervision

HRIS

Employment Law

Instruction

Microsoft Office

Detail Oriented

Recruitment

Multitasking

Organization

Sourcing

Onboarding

Administration

Budgeting

Communication

Customer Service

Compensation

EXPERIENCE

Richmond City Public Schools January 2015-July 2019

Richmond, VA

Talent Acquisition Senior Human Resources Specialist

Managed all phases of the recruiting process including sourcing, screening, interviewing, presenting offers and finalizing hires/onboarding of “highly qualified” middle and high school teachers, exceptional education teachers, speech therapists, occupational/physical therapists, school counselors, social workers and psychologists

Hired an average 150 teachers and staff a year the past 5 years (15,16,17,18,19)

Facilitated and presented training topics to teachers and HR staff

Provided HR direction for and work directly with directors, school principals and other key administrators

Verified teacher licenses and made sure endorsement requirements were met

Ensured compliance with employment law statutes, and school district policies, procedures and regulations

Facilitated new teacher orientation meetings; communicating complete benefits and salary administration information

Participated in the investigation of complaints as needed

Contributed to the completion of reports as required by the Department of Education to provide school and division data as needed

Ensured accurate compensation of school employees

Reviewed performance evaluations with respect to discipline, non-renewals, and termination of employees

Traveled for recruitment on college campuses and large-scale recruitment events

Richmond City Public Schools June 2010-December 2014

Richmond, VA

Senior Human Resources Associate, Substitute Management Office

Selected and placed day-to-day and long-term substitute teachers, paraprofessionals, office support, security specialists and other temporary staff as needed

Developed, coordinated and facilitated training for administrators, timekeepers, and division employees on the SmartFind Express (SFE) data base system and TSSI interface system

Coordinated, processed, and facilitated onboarding and new employee orientation for all substitute personnel

Processed all pay actions and resolved pay concerns and discrepancies for substitute personnel

Prepared monthly statistical reports detailing substitute usage by location

Counseled substitutes to help resolve personnel related concerns

Richmond City Public Schools November 2008-May 2010

Richmond, VA

Human Resources Associate

Advised management on recruitment strategies, employment, career fairs, advertisement, orientations and the retention process

Traveled to job fairs for teacher recruitment

Coordinated the development, receipt and storage of employee data using WinOcular system

Provided high quality customer service to call in and walk in customers

Fingerprinted current and potential employees

Resolved applicant questions involving the on-line application process

Richmond City Public Schools May 2009-September 2009

Richmond, VA

Interim Coordinator of Compensation and Public Relations

Screened, interviewed, and recruited applicants for non-exempt positions (Clerical, Paraprofessionals, Custodians, Nurses, Transportation and Security Personnel)

Developed and coordinated job postings for placement on RPS online application website

Determined compensation for hired employees

Reviewed, revised and edited job descriptions

Interpreted school board personnel policies and administrative procedures and provided both organizational and technical guidance to administrators

Counseled employees to help resolve personnel related concerns and assisted in the arbitration of grievances

Supervised assigned associates and administrative staff

Amelia County Public Schools June 2004-June 2007

Amelia, VA

Administrative Assistant, Assistant Principal and Athletic Director

Designed and facilitated workshops and customized instructional programs for staff

Hired and evaluated performance of teachers, coaches and cafeteria staff

Counseled employees to help resolve personnel related concerns and assisted in the arbitration of grievances

Disciplined students according to School Board policies

Supervised custodial staff

Trained, supervised, and hired coaches

Planned and scheduled athletic events

Directed school system food service program

Coordinated acquisition of substitute teachers

Department of Correctional Education January 2003-May 2004

Bon Air Juvenile Correctional Center, Richmond, VA

Mathematics and Science Teacher

Provided classroom instruction for cadets assigned to Math and Science classes

Planned instructional strategies and developed appropriate course materials to maximize student achievement

Planned course instruction using Standards of Learning (SOL) competencies

Assessed student performance using various methods of measurement

Participated in treatment teams to advise cadets on their academic performances and classroom behaviors

Wyeth Consumer Healthcare December 1997-December 2002

Richmond, VA

Scientist II (Material Characterization Group)

Trained division personnel using Standard Operating Procedures (SOPs)

Defined and validated appropriate NIR test procedures to analyze raw materials

Analyzed raw materials using various analytical instrumentation (HPLC, GC, FT-IR, UV, etc.) to insure proper chemical composition

Communicated analytical results through preparation of technical reports for internal and external use

Reynolds Metals Company August 1986-November 1997

Richmond, VA

Associate Chemist

Trained new personnel on the use and operation of HPLC, UV, GC, and FT-IR instruments

Developed new analytical methods to improve hot line lubrication determinations

Calibrated and standardized analytical instruments according to Organic Chemistry Quality Assurance Procedures

EDUCATION

Virginia State University May 2000

Petersburg, VA

M.Ed. Degree, Administration and Supervision

Virginia State University May 1986

Petersburg, VA

B.S. Degree, Chemistry

ADDITIONAL INFORMATION

Professional Membership and Certification

Society for Human Resource Management (SHRM), SHRM-CP certified

Alpha Phi Alpha Fraternity Inc.

References available upon request

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