Employee Relations Office Assistant

Cynthia Rodriguez

**** ******* *** * Pomona, California * 909-***-****

Email * **********@*****.***

LinkedIn URL * Cynthia-L-Rodriguez

PAYROLL SPECIALIST

Payroll Specialist with over 28 years of experience. Pride myself in being a great liaison between company and Employees as well as both internal and external clients. Collaborative team player with a willingness to share skills and ideas.

SKILLS

* ADP Employment tax * Client Relationship Management * Invoicing

* Payroll Processing * Customer Service * MS Outlook

* Customer Liaison * Word * MS Excel

PROFESSIONAL EXPERIENCE

ADP- Automatic Data Processing, San Dimas, CA October, 2001 – April, 2019

Working in the Compliance Solutions and Employment Tax Products.

Account Manager

• Establish and maintain trusted advisor relationships with clients achieving a retention rate of 90%.

• Facilitate client reviews to provide performance insight and best practices for optimal results.

• Work with Tax Agencies to interpret complex tax agency notice determining root cause for Client issues and resolution.

• Participated in Projects to improve internal Process/Improvements

• Invoicing

• Multi-worksite reporting and documentation

• Bridging the gap between Account Managers and Amendment Teams

• Leverage customer relationship to build client references.

ADDITIONAL RELEVANT EXPERIENCE

Pomona Valley Hospital Medical Center, Pomona, CA January, 1991-August, 2001

Non-Profit Hospital

Payroll / Human Resources Specialist

• Application processing

• Benefit processing

• Payroll processing

• Data entry, reports and balancing

Berge’s Sales and Service, Inc, Azusa, CA February, 1986- November,1990

Office Assistant, Employee Relations.

• Mail

• Banking and posting invoices

• Collections

• Payroll and benefits

PROFESSIONAL AFFILIATIONS

San Gabriel Valley Chapter of the American Payroll Association

• Registry Director

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