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Kolkata, West Bengal, India
September 04, 2019

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: +91-983*******

: Executive Summary

An experienced professional with specialized execution knowledge on Human Resource Management, Business Process & Operations, Developing Profitable Business Models with focus on Customer Centricity – In the sector of Telecom PROFILE and SNAPSHOT BFSI.

• More Branch/than Franchise 14 years of Administration, experience in managing Channel overall & Distribution process operations Management, pertaining and to Human Total Quality Resource Management Management, &

• • Customer End recruitment Extensive development, and legal to End compliance. background Relationship process, Human mediation, on Resource in boarding, conflict Management. HR generalist resolution, Management inducting, affairs, benefits employee CORE from including and COMPETENCIES Talent engagement compensation, experience sourcing & behavior, on HR in all employee records levels, salaries management, Shortlisting, Recruitment & perks, exit HR Conducting and policies formalities Retention, development Interviews, and F&staff F. Talent Acquisition Human Generalist Employee Onboarding Induction & Training Employee Engagement Employee Retention Comp & Benefits/Payroll Grievance Management & Compliance Talent Management ORGANIZATIONAL EXPERIENCE

DHFL/DLF Pramerica Life Insurance Co. Ltd., Kolkata May’13-Till Date Professional May’13- May’ Aug’19 16 till - April July’19: date Experiences:‘16: : Deputy Manager Zonal - Manager Manager – East – Zone – Human East (Human Zone Resource (Human Resource) Resource) Key Result Areas:

Business Partnering

• • • • • HR Generalist Talent Biz Manning Average Offer Partnering Generation Acquisition CTC Manpower as - per Meeting Channel Budgeted the CTC Hiring rack Target rate of the Zone Through Managing Recruitment Agencies.

• • • • • • • On Boarding Hiring Joining BVF BVF OP/No. F&F of IM/- Red Settlement Documentations Audit from Documentation Paid Case & Non-Observations Agent Induction Closure - Payable maintaining Profile - for – Resolution Pre-Sources BVF, - Documents. Joining TAT Bank within & Account Hiring 30 days detailing Documentation of receipt of red report

• • • HR Welcome Employee Inductions Emails Code & Communications Spring B Band Board & Above Sessions. Hires Employee Engagement & Grievances

• • • • • IVD Benefits Tracking Employee Employee Celebrations, Emailers on Satisfaction Redressal/Central Fest/(Once Mandates Complaint Score Event a Month) Celebrations like, Redressal Objective on (once Setting, any in Issue a Quarter) PMS, of F&CEP F, & Joining, ADC Salary Hold, Attendance Etc. Compensation & Benefits & Payroll

Exit Process

DHFL/DLF Pramerica Life Insurance Co. Ltd., Kolkata Sep’09-April’13 Professional Sep’09-Oct’10-Apr’11: Sep’10: Experiences: Assistant Deputy Manager Manager (Strategy (Department – CDO of Office) Channel Distribution Development) Performance Achievements:-

• • • Recipient One Recipient of the of of Highest prestigious Service rated Excellence Key employee Employee awards all through of in DHFL both International award this year and and National honored Forums by Mumbai Indian Team of IPL. MAX New York Life Insurance Ltd., Kolkata Oct’07-Sep’09 As Patch Leader/Business Process Leader (Across 5 Branches) Key Result Areas:

• • • • Managed Effective Managed Managing execution the team SBUs base of with 4 level Business of effective regulatory operational coordinators Office business process Administration model of of the various cluster. development. with Sales specific Channels focus on budgeted cost. Performance Achievements:

• • • Achieved Achieved As a reward highest citations of highest performance from performance relevant ratings stake got across responsibility holders all the for years. of developing INITIAL managing Sales ground EXPERIENCES Development level 1000 process plus agency of 7 offices force in of hub highest and spoke quality. model. May’06 – Aug’07 with Reliance Capital Asset Management LTD, Rajkot as Branch Operation Executive Oct’05-April’06 with ICICI Prudential Life Insurance Company Ltd., Rajkot as Central Processing Assistant Oct’04-Sep’05 with Hutch Ltd., Rajkot as Customer Service & Retention ACADEMIC QUALIFICATIONS

• • • • • • Currently Executive Certification Certification M.BCA Sc. from (IT) from TN Pursuing Development on on Rao Department Recruitment, Managing College – Post Program of Graduate Employee of IT MCA Hiring at Saurastra – Human at Certificate & Saurastra Compensation on Resource University, boarding in University, Human CERTIFICATIONS in from from Gujarat Talent Resource University Gujarat University Management with with 70% Management of of 66% marks Minnesota. Minnesota. from in in 2004 2002 XLRI from XLRI since Jan’2019

• • AMFI Sig Sigma & IRDA Green Belt Certified REFERENCES

• • • Pawan Amit Nayan Kumar Ananda Kumar Roy, Agarwal, Goswami, Director Director VP - PricewaterhouseCoopers & Business - N.K. Realtors Head - SecureNow Pvt Ltd Pvt & Ltd Srijan Insurance (PwC)Realty, Mob Broker, Pvt. – Ltd, 932******* Mob- Mob 987-***-**** - 983******* PERSONAL DETAILS

Date Languages Address: of Birth: Known: 22nd English, BD - July 239, Hindi, 1980 Sector Bengali 1, Salt and Lake, Gujarati Kolkata - 700064

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