Customer Care experience officer
Resume:
Geethamalar Selvarajoo
Address : Blok **-**-**, PPR Desa Tun Razak, Desa Tun Razak, Cheras 56000 Kuala Lumpur Malaysia.
Email:**********@*****.***
017*******(Mobile)
Resume Summary
Current Position : Customer Experience Officer (2017 - Current)
Current Specialization : Customer care officer
Highest Education : SPM
Years of Experiences : 18
Personal Particulars & Preferences
Date of Birth : 29 Nov 1984
Nationality : Malaysia
Gender : Female
IC No. : 841***-**-****
Expected Monthly Salary : MYR 2500
Employment History
1. Mastery Asia Sdn Bhd
Position Title (Level) : Customer Experience Officer
Specialization : Telemarketing / Customer care
Industry : Training and organization centre
Duration : 2017 - current
Monthly Salary : MYR 2400
Work Description -
* Attend phone calls incoming/outgoing.
* Make invitation calls, Confirmation calls, Reminder calls for event.
* Update the information at Infusionsoft.
* Use live chat and assist in formulating the email replies.
* Daily reporting of calls.
* Replies all comment from FB.
* Key in Database in Data server.
2. Maxime City Consultancy Sdn. Bhd.
Position Title (Level) : Admin Assistant
Specialization : Consultancy
Industry : License Agency
Duration : 2015 - 2016
Monthly Salary : MYR 2200
Work Description -
* Attend phone calls
* Apply license for customer according each area council.
* Example of license – Business License
Signboard License
Liquor License
Bunting / Banner License
HALAL License
Ministry Of Education License (MOE)
* Follow up pending cases with councils
* Arrange Dispatch for submission and delivery.
* In charge of License Renewal for Customers.
* Purchase Stationery
* Prepare official Letter for Councils, Police and Custom.
* Filling Documents.
* Key in license renewal in reminder record.
* Search & Print out all councils online forms.
* Check all incoming letter and distribute.
3. MEASAT Broadcast Network Systems Sdn Bhd-(ASTRO)
Position Title (Level) : Officer-Customer Division (Non-Executive)
Specialization : Entertainment
Industry : Media/Broadcast
Duration : 2013 - 2015
Monthly Salary :MYR 1840
Work Description :
* Attend phone calls incoming/outgoing.
* Clear orders daily basis among team members.
* Full fill customer's request.
* Arrange installation date with customer on their available date.
* Clear backlog orders (Demand List).
4. Maxis Berhad
Position Title (Level) : Customer Care Consultant
Specialization : Telecommunication
Industry : Telecommunication
Duration : 2012 - 2013
Monthly Salary : MYR 1650
Work Description -
* Attend phone calls and make outbound calls.
* Clear orders daily basis among team members.
* Full fill customer's request.
* Arrange installation date with customer on their available date.
* Clear backlog orders (Demand List).
5. Pantai Hospital Cheras
Position Title (Level) : Admin & Clerk (Non-Executive)
Specialization : Healthcare - Nurse/Medical Support & Assistant
Industry : Healthcare / Medical
Duration : 2010-2012
Monthly Salary : MYR 1300
Work Description -
* Attend phone calls.
* Charging Surgical items patients in internal system.
* Update doctor's charging in internal system.
* Update patient administration.
* Order pharmaceutical & surgical items in system.
* Prepare F& D for visitor needed.
* Prepare dispatch and incoming / outgoing billing record.
6. Poliklinik Pertama, Cheras
Position Title (Level) : Clinic Staff Nurse (Non-Executive)
Specialization : Healthcare - Nurse/Medical Support & Assistant
Industry : Healthcare / Medical
Duration : 2002 - 2010
Monthly Salary : MYR 1100
Work Description -
* Patient Registration by manual & system.
* Assist doctor on surgery & dressing.
* Dispense medication to patients.
* Attend phone calls.
* Prepare medical charges for panel companies.
* Checking all incoming letter and distribute to every department.
Languages
Language Spoken Written
Bahasa Malaysia 10 10
English 10 10
Tamil 9 0
Education
* Sekolah menengah kebangsaan cheras. (1997 – 2001)- PMR / SPM
Additional Info
* MS Office Suite (Word, Excel, PowerPoint, Access, Outlook)
* Internet surfing for information
* Good communication and interact skills
* Team work & Problem handling
* Management Skills
Personal Strength:
* Ability to work with diverse groups of people.
* Ability to work independently or in teams.
* Willing to learning and acquiring new skills and knowledge.
* Ability to manage multiple tasks in a pressured environment.
* Ability to handle formal and informal crowd.
References
Name : Linda
Relationship : Manager
Position : Billing Manager
Company : Pantai Hospital Cheras
Telephone : 017-*******
Name : Wan Khawtar
Relationship : Supervisor
Position : Department supervisor
Company : Pantai Hospital Cheras
Telephone : 017-*******
Name : Rohaizan
Relationship : Supervisor
Position : Executive
Company : Maxis Berhad
Telephone : 6-012-*******
Name : Amos Raju
Relationship : Manager
Position : Senior Associate
Company : Astro (MEASAT Broadcast Network Systems Sdn Bhd)
Telephone : 6-017-*******
Name : Geetha Luxmy
Relationship : Manager
Position : Manager / PA
Company : Maxime City Consultancy Sdn. Bhd.
Telephone : 6-017-*******
Name : Vasinthi @ sinthi
Relationship : Manager
Position : Manager
Company : Masteryasia Sdn. Bhd.
Telephone : 6-016-*******
Contact this candidate