Geethamalar Selvarajoo

Address : Blok **-**-**, PPR Desa Tun Razak, Desa Tun Razak, Cheras 56000 Kuala Lumpur Malaysia.

Email:ac99kf@r.postjobfree.com

017*******(Mobile)

Resume Summary

Current Position : Customer Experience Officer (2017 - Current)

Current Specialization : Customer care officer

Highest Education : SPM

Years of Experiences : 18

Personal Particulars & Preferences

Date of Birth : 29 Nov 1984

Nationality : Malaysia

Gender : Female

IC No. : 841***-**-****

Expected Monthly Salary : MYR 2500

Employment History

1. Mastery Asia Sdn Bhd

Position Title (Level) : Customer Experience Officer

Specialization : Telemarketing / Customer care

Industry : Training and organization centre

Duration : 2017 - current

Monthly Salary : MYR 2400

Work Description -

* Attend phone calls incoming/outgoing.

* Make invitation calls, Confirmation calls, Reminder calls for event.

* Update the information at Infusionsoft.

* Use live chat and assist in formulating the email replies.

* Daily reporting of calls.

* Replies all comment from FB.

* Key in Database in Data server.

2. Maxime City Consultancy Sdn. Bhd.

Position Title (Level) : Admin Assistant

Specialization : Consultancy

Industry : License Agency

Duration : 2015 - 2016

Monthly Salary : MYR 2200

Work Description -

* Attend phone calls

* Apply license for customer according each area council.

* Example of license – Business License

Signboard License

Liquor License

Bunting / Banner License

HALAL License

Ministry Of Education License (MOE)

* Follow up pending cases with councils

* Arrange Dispatch for submission and delivery.

* In charge of License Renewal for Customers.

* Purchase Stationery

* Prepare official Letter for Councils, Police and Custom.

* Filling Documents.

* Key in license renewal in reminder record.

* Search & Print out all councils online forms.

* Check all incoming letter and distribute.

3. MEASAT Broadcast Network Systems Sdn Bhd-(ASTRO)

Position Title (Level) : Officer-Customer Division (Non-Executive)

Specialization : Entertainment

Industry : Media/Broadcast

Duration : 2013 - 2015

Monthly Salary :MYR 1840

Work Description :

* Attend phone calls incoming/outgoing.

* Clear orders daily basis among team members.

* Full fill customer's request.

* Arrange installation date with customer on their available date.

* Clear backlog orders (Demand List).

4. Maxis Berhad

Position Title (Level) : Customer Care Consultant

Specialization : Telecommunication

Industry : Telecommunication

Duration : 2012 - 2013

Monthly Salary : MYR 1650

Work Description -

* Attend phone calls and make outbound calls.

* Clear orders daily basis among team members.

* Full fill customer's request.

* Arrange installation date with customer on their available date.

* Clear backlog orders (Demand List).

5. Pantai Hospital Cheras

Position Title (Level) : Admin & Clerk (Non-Executive)

Specialization : Healthcare - Nurse/Medical Support & Assistant

Industry : Healthcare / Medical

Duration : 2010-2012

Monthly Salary : MYR 1300

Work Description -

* Attend phone calls.

* Charging Surgical items patients in internal system.

* Update doctor's charging in internal system.

* Update patient administration.

* Order pharmaceutical & surgical items in system.

* Prepare F& D for visitor needed.

* Prepare dispatch and incoming / outgoing billing record.

6. Poliklinik Pertama, Cheras

Position Title (Level) : Clinic Staff Nurse (Non-Executive)

Specialization : Healthcare - Nurse/Medical Support & Assistant

Industry : Healthcare / Medical

Duration : 2002 - 2010

Monthly Salary : MYR 1100

Work Description -

* Patient Registration by manual & system.

* Assist doctor on surgery & dressing.

* Dispense medication to patients.

* Attend phone calls.

* Prepare medical charges for panel companies.

* Checking all incoming letter and distribute to every department.

Languages

Language Spoken Written

Bahasa Malaysia 10 10

English 10 10

Tamil 9 0

Education

* Sekolah menengah kebangsaan cheras. (1997 – 2001)- PMR / SPM

Additional Info

* MS Office Suite (Word, Excel, PowerPoint, Access, Outlook)

* Internet surfing for information

* Good communication and interact skills

* Team work & Problem handling

* Management Skills

Personal Strength:

* Ability to work with diverse groups of people.

* Ability to work independently or in teams.

* Willing to learning and acquiring new skills and knowledge.

* Ability to manage multiple tasks in a pressured environment.

* Ability to handle formal and informal crowd.

References

Name : Linda

Relationship : Manager

Position : Billing Manager

Company : Pantai Hospital Cheras

Telephone : 017-*******

Name : Wan Khawtar

Relationship : Supervisor

Position : Department supervisor

Company : Pantai Hospital Cheras

Telephone : 017-*******

Name : Rohaizan

Relationship : Supervisor

Position : Executive

Company : Maxis Berhad

Telephone : 6-012-*******

Name : Amos Raju

Relationship : Manager

Position : Senior Associate

Company : Astro (MEASAT Broadcast Network Systems Sdn Bhd)

Telephone : 6-017-*******

Name : Geetha Luxmy

Relationship : Manager

Position : Manager / PA

Company : Maxime City Consultancy Sdn. Bhd.

Telephone : 6-017-*******

Name : Vasinthi @ sinthi

Relationship : Manager

Position : Manager

Company : Masteryasia Sdn. Bhd.

Telephone : 6-016-*******

Contact this candidate