Sales Customer Service

SIHAAM ALI ************@*****.*** 204-***-****

Summary

Experience using MS Office (Excel, Word, PowerPoint, Outlook) and other applications

Able to type in excess 65 Words per minute accurately

Meticulous Team leader who undertakes 18-22 employee’s under her team

Takes on complex assignments, projects, meets tight deadlines and delivers superior performance

Operates with a strong sense of urgency and thrives in a fast paced setting

Interpersonal & Communication Skills

Identifies root concerns allowing problems to be dealt with swiftly before escalation occurs

Self motivated and motivated by goals

Enjoys working with others and has positive creative outlook on coaching individuals to succeed on how to improve the quality of their work

Follows up to ensure appropriate changes have been made to resolve issues with both clients and staff promoting excellent customer service

Processes strong verbal skills, being able to communicate effectively with others

Deliberate with time

Great network working ability

Excellent multitasking strategies

PROFESSIONAL HISTORY

AOL- American Income Life Insurance Winter 2019

Sales associate

Responsible to network and sign up new clients

Meet month – end sales

Selling benefits

Responsible to set up meetings with potential clients – 3 per day

Managing own schedule

Skybridge Call Center 2016-2019 (Present)

Coach Promoted in 2018 till present

●Develop, coach, support, and evaluate agents on the team

●Creatively coordinating and deliver appropriate allocation in order to achieve project goals and meet required stats.

●Active part in individual performance reviews and termination process

Call Escalation Specialist 2017 – 2018 (11 months)

●Communicate with clients directly via email and phone calls on escalated matters

●Handled emergency projects within time frame

●Investigated client claims in order to resolve issues

Trainer 2016 – 2017

●Coordinated training programs and provided training for classes of up to 30 people

●Mentored new sales consultants to achieve assigned targets

●Developed and monitored incentive programs

●Maintained measurement tools for competent training

●Recognized opportunities for operational enhancements to improve productivity

●Assisted with recruitment process in call centre

Brand Agent 2016 – 2016 (promoted in 6 months)

●Agent of the Year in 2016

●Worked in ‘Allstate Roadside Assistance ‘ department handling a total of 7 partners within the account

●Assisted on average 30 callers a day

●Provided excellent customer service in an efficient manner

Green Duniya Clean 2014 – 2016

Office Administrator

●Interacting with customers daily

●Efficient communication skills

●Booked appointments and meetings

●Ordered supplies

●Data entry

Best Western Plus Pembina Inn and Suites 2012 – 2015

Front Desk Clerk

●Responsible for check in and checkout’s

●Worked effectively in hospitality service

La Senza 2008 – 2012

Team Leader and Supervisor

●Sales & Support Generalist

●Required to meet sale quote

●Lead and supervise sales associates

●Store Key holder

VOLUNTEER EXPERIENCE

Broadway youth care center 2014 - 2016

●Promotions Committee Member

Grace Hospital 2012 – 2014

Psych Ward Volunteer

●Filed documents for reception

●Answered phone calls & directed to correct department

Choices Mentor Program 2010 – 2012

●Interacted with youth to entertain and play games in a gym setting

●Helped kids with homework and tutored school material when necessary

●Worked on team building activities with youth

●Coordinated weekly events for kids

2009 – 2010

St.Amant School Volunteer

●Assisted students in a wide variety of learning activities and supported their participation in sensory stimulation programs, physiotherapy, community outings, gym/recreational activities and water therapy in the pool

EDUCATION & CERTIFICATION

Crisis Training Spring 2018

University of Manitoba Current set to graduate in fall/ winter 2019

Honors Bachelor of Arts in Psychology

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