Customer Service Sales
Resume:
MARK KAPLAN
Phoenix, AZ *5013
******@*****.***
Professional Summary
Highly organized and detail-oriented Education counselor with over 20 years’ experience supplying thorough, organized administrative support in a timely manner to over 500 clients. Provide coaching, counseling and customer service to build relationships and deliver exceptional service.
Skills:
o Accurate and detailed
o Excellent planner and coordinator
o Critical thinker
o Advanced clerical knowledge
o Professional phone etiquette
o Excellent communication skills
WORK HISTORY
University of Phoenix Phoenix, AZ April 2007- Present
Online Education Counselor - Placement
oA specialized counselor that works with students in the teaching prep programs
oPlacing 95-97% per semester
oCounseling adults on making informed decisions, researching, choosing, time management with their program requirements for attending higher education
oEstablished and maintained relationships with public school districts and private schools’ representatives
oWork closely with other departments: sales, academics and finance
oCollect, document and archive students program requirements
oDocument and update policies and procedures
oAnalyze and generate reports
oTrained new employees
Wolters Kluwer Health, Norwood, MA July 1997 to January 2007
DATA ADMINSTRATOR
oCollect, document and archive data from vendor
oTrouble shoot and problem-solving file discrepancies
oDocument and update policies and procedures
oImprove data recording efficiency and cost savings
oBuild and maintain relationship with venders
oOversaw inventory and office supply purchases
oCreated Production’s departments training and developing manual
EDUCATION
Financial Planning Certification June 2016
University of Phoenix Phoenix, AZ
Master of Business July 2009
University of Phoenix Phoenix, AZ
Bachelor of Science, Business Management May 2004
Eastern Nazarene College Quincy, MA
Associates Degree, Business Administration May 2001
Fisher College Attleboro, MA
Contact this candidate