Customer Service Safety

*

Rajwinder Kaur

**** ****** **** ***********, ******* L5V 2J2

HP: 905-***-**** CP: 647-***-****

Email: **************@*******.***

CAREER PROFILE

§ Skilled, organized Production Leader with well rounded experience in manufacturing operations and continuous improvement involving, quality management, customer satisfaction and technical support.

§ Results driven with the ability to manage plant opera7671tions involving large-sized production environments.

§ Highly motivated and proactive in continuously improving and minimizing waste, while maximizing productivity and yield. HIGHLIGHTS OF QUALIFICATIONS

Ø Results-driven with over 20 years of Production experience Ø Seasoned Production Personnel with 15+ years hands on experience. Ø Team Leader who participated in SAT (Site Assessment Test) on new machinery. Ø Proficient in leading and sustaining efficient changeovers Ø Proficient in managing headcount and reducing labor cost Ø Proficient in the reduction of Direct Labor cost Ø Enabling throughput increases through monitoring and coaching production staff ACCOMPLISHMENTS

• Reduce raw material waste resulting in 90 percent raw materials recovery Improving line efficiency by 30%

• SQF Trained

• HACCP trained

• GMP

• Competent supervisory training

• Line realignment to improvement out by over 250% EDUCATION

Streetsville Secondary School

High School Diploma

SkillPath Seminars

Certificate of Attendance: Excelling as a Manager or Supervisor EMPLOYMENT HISTORY

CELTRADE CANADA INC. 1997 – 2004

General Laborer

• BT Stacker/Walkie/pallet lifter certification

• Machinery Assembly & packing skids

• Safety Standards & Verify all quality documents

• Good manufacturing practices (GMP) & pack production according to standard

• Operate Machine in a safe and efficient manner

• Comply with the company’s safety and Quality Policy

• Reduce downtime and increase efficiency through autonomous maintenance 2

CELTRADECANADA INC. 2005-2015

Senior Team Lead

Managed a team of 75 employees responsible for the production a rate of approximately six (6) thousand cases per shift. Coordinated the daily production schedule production meetings; and hired, trained, and provided ongoing coaching to new employees.

• Attained and maintained a service standard of 98% by implementing various Lean Manufacturing Principles such as 5’s, FIFO.

• Increased team awareness of production goals as well as work place accident reduction targets by facilitating health & safety as well as production meetings.

• Coordinated and managed the labor hours for the day shift operations.

• Analyzed usage and reduced overtime by 15% and temporary help by 30%. CELTRADECANADA INC. 2015- 2017

Production Supervisor

Supervised a team of 75 Production employees. Managed processing strategy to ensure productivity goals were met; Coordinated and managed labor hours and attendance program; Scheduled overtime within budget specifications; Facilitated health & safety and production meetings; Drafted disciplinary letters and Liaised with labor relations on various issues.

• Reduced overtime by 10% under budget by coordinating and implementing a process that held employees accountable for the work and ensured overtime were verified and approved in advance.

• Monitored and verified the HACCP documentation as well as GMP’S. This resulted in better documentation for both Internal and External audits.

• Re-organized and implemented FIFO/5’S (First in First Out) in the Production Department, which resulted in a savings of over $20K per month.

• Manage and maintain the labor/vacation schedule for the Production Department

• Reduced overtime by 15% under budget by coordinating and implementing a process that held employees accountable for the work and ensured all overtime was verified and approved in advance.

• Monitored and verified the HACCP documentation as well as GMP’S. This resulted in better documentation for CFIA audits.

• Re-organized and implemented FIFO (First in First Out) in the Dry Receiving warehouse that resulted in a savings of over

$30K per month as well as the equivalent of one PYI (Person Yearly Income).

• Liaised with chemical service provider and ensured that the necessary chemicals were available for sanitation when required. Reduced lost time in production due to lack of sanitation chemicals from 4 hours a day to no lost time by focusing on Inventory and communicating with supplier on a weekly basis.

• Maintained a safety record of no lost time due to injury from five (5) per month to zero over a four (4) month period through safety talks and employee awareness.

• was able to meet Production goal of over 85% up from 60% through employee accountability and being able to empower my staff through coaching and focusing on teamwork.

CELTRADECANADA INC. 2017- Present

Senior Production Supervisor

• Manage and maintain the labor/vacation schedule for the Production Department

• Provide training to Production Supervisor & Managed the Production of the weekend operation on a recurrent basis

• Attained the highest customer service award in the Corporation and increased service standard to over 97% monthly, by implementing various Lean Manufacturing Principles such as 5’s, FIFO

• Reduced work place accidents by 15% by increasing employee awareness. Facilitated health & safety meetings, coaching session to supervisors and liaison with WSIB regarding trends. References Available Upon Request.

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