TRACEY HATCHER

***** * ********* *** *****: 847-***-****

Beach Park, IL 60099 Email: ac99hj@r.postjobfree.com

Administrative Assistant

A highly motivated professional with extensive years of customer service/sales experience/administrative assistant in roles of progressive responsibility, such as Call Center Manager, Territory Management, and Inside Sales Rep. Strong leadership abilities, with proven expertise in the daily operations of growing businesses; supporting a team of six Engineers, The ability to work independently and make decisions. Strategic planner, with proficiency in developing strategies that optimize business processes, build client relationships, and resolve problems.

AREAS OF EXPERTISE

Call Center Management

Customer Service

Report Management

Strategic Planning

Data Analysis

Customer Relations

Sales Fundamentals

Quality Assurance

Optimize Workflows

Administrative Duties

PROFESSIONAL EXPERIENCE

Maxon, A Honeywell Co, Deer Park, IL 12/2006-05/2019

Inside Sales Rep / Administrative Assistant

Direct support to six Engineers and GM

Daily Quoting to customer.

Daily PO entry.

Daily and Weekly reporting in SAP.

Collaborated with production to prioritize customer product delivery.

Build/Manage customer relationships, including distributors and OEM’s.

Work with accounting to assure customer accounts are in good standing.

Support other territories/branch offices when needed.

Process and keep track of all order changes with production.

Deploy yearly price increase to customers.

Manage and process all credit card payments.

Work with traffic department to ensure proper delivery.

Collaborated with other operational areas to prioritize projects.

Responsible to keep educated on product to provide tech support to customers.

Provide all admin duties to GM and Engineers

Key Achievements:

Build/Manage customer relationships including team members.

Exceeded established organizational goals on a daily, weekly, and quarterly basis.

Customer visits regularly to keep building face to face relationships.

Work with production to assure product is delivered in a timely manner.

Please ask for further work experience.

EDUCATION

Paralegal Degree - 1994

Pursued Bachelor of Arts in Administration

TECHNICAL PROFICIENCY

Microsoft Office, Word, Excel, PowerPoint, SAP, SalesForce, SharePoint, Skype

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