Military trained IT specialist

CHERIE LALIBERTE

T: 424-***-**** E: ******.****@*****.***

Results-oriented, strategic professional in technical support and customer care in office setting. Military trained in accurately responding to technical needs with professional demeanor. EDUCATION

Clark University, Worcester, MA — May 2018

Bachelor of Arts in Political Science, concentration in Law and Society. EXPERIENCE

United States Army Reserve — January 2018 - present 25B Information Technology Specialist

• Trained in networking and information security fields, specifically in router/switch configuration, IP addressing, cloud computing, establishing networks, active directory, A+, NET+, Security+

• Disassembled computer systems to troubleshoot and resolve hardware issues

• Observed system functioning and entered commands to test different areas of operations United Nations Development Programme, Beijing, China — summer 2017 Researcher and Office Assistant

• Cooperated with different departments to establish translation requirements and scope, checking in following submission of work to verify satisfaction and understanding

• Achieved efficient and accurate communication with agencies across the globe in support of interregional meetings

• Supported project leads in preparing government regulatory documentation and presentations highlighting findings

Trustee’s/President’s office, Clark University, Worcester, MA — 2015 - 2018 Office Assistant

• Coordinated executive schedules for board members' meetings and administrative support for over 100 attendees

• Managed sensitive information with discretion while providing administrative support to executive teams

• Represented the president's office to executive clients, VIPas, investors and board members Information Technology Services, Clark University, Worcester, MA — 2015 - 2017 Consultant

• Worked independently and cooperatively in a team of approximately 20 people while maintaining communication with other IT departments

• Opened service tickets for clients, documenting user information and description of problem

• Assisted customers with instructional support and product troubleshooting

• Supported customers with password resets and account customization

• Explained technology-related details in easy-to-understand terms to individuals from all walks of life and in various job positions

Admissions office, Clark University, Worcester, MA — December 2016 - August 2017 Admissions Outreach Representative

• Protected university reputation and advised students throughout admissions process and assisted with questions or concerns about completing and submitting specific forms and documents

• Improved student educational plans by advising on course selection, career decisions and overall goals

SKILLS

Computer/Technological Skills: Windows and iOS system, Microsoft and Apple Softwares, Photoshop, active directory Linguistic Skills: English and Mandarin - Native Bilingual Proficiency, French - Limited Work Proficiency. Security clearance: active DoD Secret clearance Other: Emergency Medical Responder certified

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