Manager Service

Gabrieli Jolly

Project Manager/ Workforce Manager

Proactive planner with excellent professional softs skills with 8+ years of progressive expertise in leadership and problem solvingn Always committed to flawless project execution with key understanding of each business’ needsn Able to see the big picture while staying on top of the detailsn Genuine team player, cross-functional communicator and interface easily with high profile staff, vendors, and customersn

Areas of Expertise

Ԃ Client Relations

Ԃ Resource Management

Ԃ Client/Staff Training

Ԃ Project Management

Ԃ Workflow Process Analyst

Technical Experience

Ԃ SalesForcencom

Ԃ CRM Supervisor

Ԃ Saleslogix

Ԃ Monet WFM

Ԃ Microsoft Office

Languages

Ԃ Portuguese (Fluent)

Ԃ Spanish (Fluent)

Ԃ English (Fluent)

Professional Experience

Consulting Project Management ( freelance): Jan 2018/ Aug 2019

● Proovided analyze case studies and develop projects that solve difficult business issues

● Determine proper tools and techniques needed to successfully complete projects

● Implement a process-based approach to meeting organizational goal

● According with the necessities, I have been responsible for the implementation, execution, delivering and closing of project

Medical Imaging Solutions Woodstock, GA Jan 2015 -Dec 2017 Associate Project Manager

Medical Imaging Solutions provides engineering service to hospitals, clinics and mobile MRI and PET CT scans. Medical Imaging Solutions also sells, refurbishes, and rents machineries and medical devices. Ԃ Coordinated supportive services between accounting, engineering, and management departments through regular meetings and reportsn

Ԃ Interpreted contracts and drove successful completions of projects by arranging staffing and schedulingn

Ԃ Assessed all products and service deliverables for accuracy, quality, and timelinessn Ԃ Proactively researched issues not in compliance with customer agreement services and flagged the issues to be addressedn

Ԃ Led meetings between departments to anticipate issues and better business performancen Ԃ Documented & presented weekly, quarterly, and yearly status review for upper managementn Ԃ Supervised the work of team members and tracked overall work progressn Ԃ Decreased backlogs by 80%, pending service reports and pending payments first year by raw determination, diligence, and soft skillsn

Ԃ Maintained relationships as liaison for the executive team to all other departments and staff levelsn

Citrix Systems, Inc., Alpharetta, GA June 2014 - Dec 2014 Workflow Manager

Citrix Systems is an Enterprise and Service products company. It provides Cloud Services solutions, license updates and maintenance, support and professional services. Ԃ Lead cross-functional teams to collect & analyze data to determine root causesn Present and implement costumer service solutionsn

Ԃ Keep track of working adjustments, labor, and speed of service on a daily basisn Ԃ Entitlement subject matter expert to services organizationn Ԃ Led communications and process improvements between customer call center and operations management which helped facilitate investigation of customer service issues so that satisfactory results were reported on customer surveysn

Ԃ Accountable to plan & schedule technical training development for global team of engineers in assigned areasn

Ԃ Supervise, monitor, and coordinate daily workflow and call queuesn Ԃ Determined resource requirements for project completionn Wipro Technologies - Atlanta, GA Jan 2010 - June 2014 Manager of Client Experience

Wipro Technologies is a leading global information technology, consulting, and business process services company.

Ԃ Conceived and initiated new operational management systems that improved communication, performance, management, and job satisfactionn

Ԃ Determined resource requirements for project completionn Ԃ Developed and maintained project schedules to track progress of work packagesn Ԃ Coordinated with functional managers to obtain required resources in order to ensure project deliverables and tasks were completedn

Ԃ Identified, monitored, and communicated project risks and identified approaches to mitigaten Ԃ Ensured accurate and timely communication to the customer of essential information impacting the operation, maintenance, and support of projectsn Ԃ Guided the team on resource requirements, methodologies, tasks, dependencies, deliverable procedures for project communications and dissemination of information to team membersn Help Desk Support Jan 2008 - Jan 2010

Ԃ Identify and troubleshoot a variety of technical issues, including PC configuration, password resets, printers, scanners, telecommunications equipment, VPN accessn Ԃ Managed user rights in Active Directoryn

Ԃ Assist in Windows 7 deployment to include peripheral setup, data migration, and software installationsn

Ԃ Responsible for given support to Citrix application, Outlook such as opening new or ending employee accounts - Establish security to the customer related to order shipmentn Ԃ Responsible for obtaining quotes, purchase orders, and billing of the related product to the suppliern

Education

B.A. Psychology, minor in System Analysis

Walden State University

Certificate of Completion

CRM

Agile

Sales Force

Contact this candidate