Sr HR Shared Services Specialist

Katia Milrad Segal

*** ********** *********, *******, ** 403-***-**** ***********@*****.***

Human Resources Professional

Accomplished human resources professional with over 6 years of experience and expertise managing all aspects of recruitment, training, onboarding, benefits, enforcement & development of policies, performance management, HRIS implementation and conflict resolution. Innovative leader with a strong problem-solving approach and a commitment to strive for excellence in customer service.

HIGHLIGHTS OF QUALIFICATIONS

Accomplished the company’s objectives in hiring +100 new employees within its specific deadline.

Praised for delivering exceptional customer service to employees by answering queries about HRIS, payroll, HR policies, benefits and immigration with a 48-hour turnaround.

Processed high volume of work, resolving over 300 cases per month through case management tool.

Planned annual training agenda for over 200 offshore employees, managing course calendar, tracking certificate expiry dates, and ensuring 97% compliance with Health & Safety laws and regulations.

Creation of 100 job descriptions and 16 HR Policies and Procedures.

Strong in MS Office Suite & Visio; HRIS systems: SAP, PeopleSoft, Workday, Agresso, OCS, and Ellipse.

AREAS OF EXPERTISE

Strategic Planning

Performance Management

Payroll & Benefits

Organizational Development

Relationship Building

Talent Retention Strategy

Conflict Resolution

Customer Service

Training

PROFESSIONAL EXPERIENCE

SENIOR HR SHARED SERVICES SPECIALIST Thales Canada, Toronto, ON 3/2018 to 4/2019

First point of contact to employee’s queries related to HRIS, payroll, benefits and HR policies. Creation of offer letters, managed the onboarding process, benefits enrollment, termination calculation. Maintained accurate HRIS data records and workflow – employee life cycle. Advised employees and managers about local legislation and internal procedures. Supported the compensation team by resolving the first level of queries about benefits (health, dental and pension), Sunlife and Workday new records and updates. Resolved or escalated an average of 300 cases per month through case management tool. Compiled HR reports via Workday or SAP, oversaw immigration & relocation process, member of HR projects such as Workday implementation in Latin America countries, SLAs on case management tool, internal HR events, others. Reviewed employee leave of absence requests, initiated claims and advised payroll. Assisted with HR shared service matters across Canada (Ontario, BC, Quebec, and Nova Scotia) and Latin America countries (Brazil, Argentina, Mexico, Dominican Republic, etc.).

OFFICE ADMINISTRATOR Regus, Toronto, ON 9/2017 to 3/2018

Provided outstanding customer service to staff, oversaw onboarding, briefed new hires on company policies, and promoted internal events. Built and maintained relationships with clients, handled confidential information, answered calls, ordered office supplies, and booked meeting rooms. Prioritized, reviewed, and processed high volume of documents with strict and enforced deadlines. Managed over 100 office clients as well as 300 virtual clients.

EMPLOYEE LABOUR RELATIONS (COOP) Toronto Hydro, Toronto, ON 5/2017 to 9/2017

Conducted confidential employee research about previous disciplinary measures. Prepared documentation and ensured accuracy of information for hearings, arbitrations, and meetings. Updated seniority list, dashboard and received union timesheet. Compiled high volume of data to support the bargaining process, highlighting critical topics between employer and union.

TRAINING & DEVELOPMENT ANALYST Ocean Rig, Brazil 11/2015 to 6/2016

Managed an extensive training matrix, containing more than 65 courses (local, international, in classroom and e-learning). Planned annual training agenda for over 200 offshore employees, managed course calendar, tracked certificate expiry dates, and ensured 97% compliance with Health & Safety laws and regulations. Updated HRIS records with training and certificates expiring dates, troubleshoot LMS, spearheaded training logistics. Compiled and analyzed training evaluation and feedback. Advised managers on succession plans, trained employees for future promotions, evaluated employee performance and monitored talent retention strategy. Supported the business in a layoff period, retained the best talents and terminated group of employees. Managed expense reports, training and travel days. Delivered training budget information to senior management in Greece. Reduced logistics cost by 5% by correcting monthly billing.

HR ANALYST Odfjell Drilling, Brazil 3/2012 to 5/2015

In charge of full cycle of recruitment and training. Posted job ads, résumés selection, shortlist of candidates, interviews, background checks and offer letters. Monitored the training Matrix and LMS, booked training, checked certificate validity, logistics and audits. Ran performance management campaign, supported leaders and employees, managed deadlines and paperwork. Maintained HR metrics (turnover, attrition, absenteeism), drafted 100 job descriptions, designed exit questionnaire, designed and ran onboarding process. Created and implemented 16 HR policies and procedures, managed internal projects. Maintained accurate HRIS data entries – employee cycle. Supported employees during leaves (short and long term).

RECRUITER BP Energy, Brazil 4/2011 to 2/2012

In charge of full cycle of recruitment into TAS, posted job ads, résumés selection, shortlist of candidates, interviews, background checks and offer letters. Provided accurate recruitment KPIs through Excel and PowerPoint presentation; accomplished the company’s established objectives in hiring +100 new employees within its specific deadline. Engaged with the onboarding sections and Internship program implementation. Supported the HR team in the ‘start-up’ process, oriented employees/line managers through policies.

EDUCATION & CERTIFICATES

Postgraduate Studies in Human Resources Management George Brown College, Toronto, ON

Bachelor of Science (honors) in Psychology UFSC, Brazil

Professional Development

HRPA member InnovateWork TO Emergency First Aid Workplace Safety & Insurance Board & Passport to Safety Next of Kin Training Process Mapping

Community Involvement

Volunteer at Great Place to Work, providing outstanding service to gala attendees (2017 and 2018)

Languages

Fluent Portuguese

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