Senior Business Analyst
Phone: 201-***-**** E-mail:firstname.lastname@example.org
Senior IT professional with 9+ years of experience in Business Analysis. Experienced in all stages of the Software Development Life Cycle for dynamic web projects. Diversified experience in Business Analysis, Product Management, and Software Development methodologies serving various domains such as E-Commerce,Finance, and Healthcare.
Driving Product Strategy
Developing Pricing Framework
Highly skilled in eliciting user requirements and translating them into data, functional, and usability requirements.
Experienced in gathering user requirements, analyzing and preparing Project Deliverables such as Project Charter, Business Requirement Document (BRD) and Functional Requirement Document (FSD) and proposed changes for process improvement using Rational Requisite Pro.
Demonstrated ability to work enthusiastically in different phases of Software Development Life Cycle (SDLC) using Rational Unified Process (RUP), Agile (SCRUM) and Waterfall methodologies.
Proficient at developing a resource plan considering the scope and project milestones.
Proficient in translating business requirements into functional specifications, focusing on workflow analysis and design, business process re-engineering, user interface design, portal design, and process flow modeling.
Experience ofInvestment Banking,Compensation Management, E-Commerce, Insurance, Healthcare.
Comprehensive understanding of the Organizational Framework that help to map the AS-IS and TO-BE model using the GAP Analysis and plan and monitor effective approach to build/buy solutions to the business problems/needs/opportunities.
Excellent Documentation skills to generate Business Requirement Document (BRD), Functional Specification Document (FSD), and Project Charter, Risk Analysis.
Skilled in Object Oriented Analysis and Design with experience in creating Use Cases, Class Diagrams, Activity Diagrams, Object Diagrams, State Diagrams, Sequence Diagrams, Unified Modeling Language (UML) using MS Visio and Rational Rose.
Designed and implemented SQL queries for QA testing and report / data validation including joins, aggregate functions to bring together data from various tables, for reporting purposes
Outstanding talent in Client Relationship Handling, Project and Release Management, Configuration and Change Management, Defect Tracking and Control.
Created RTM (Requirement Traceability Matrix) from the User Cards (User Stories and sub tasks) from JIRA.
Proficient atMS Office Suite (Word, Excel, PowerPoint, Access, SharePoint, Visio, Project, Access)
Highly efficient atdata Analysis and data mappingas per the business needs.
Created Test-Cases and Test-Plans, hands-on experience of different QA Testing Methods including Functional Testing, System Testing, GUI Testing, Black Box Testing, UAT.
Proficient in QA Automation using Java Selenium, and API testing using Postman.
Proficient in Load testing using Apache JMeter and Blazemeter.
Experienced in Jenkins and build automation tools like Maven.
Data analysis and reporting for addressing and debugging issues using tools like AWS, Log4J, andDataDog.
Agile (Scrum), Hybrid, Waterfall
MS Visio, Rational Rose, Enterprise Architect
Wire framing, Mockup Tools
Balsamiq, Pencil, Axure RP 8, Sketch
Microsoft Office (Excel, OneNote, PowerPoint, Word, Visio), SharePoint,Rational Requisite Pro, Confluence, JIRA
Project Tracking tools
JIRA, Rally, Microsoft Project, Team Foundation Server (TFS)
Oracle, MySQL, Mongo, MS Access, AWS, DataDog
Erwin, SQL, Visual Paradigm
IBM Cognos, Tableau, Serenity
Version Control System
GIT, Sub version Control (SVN)
Bain Consulting Senior Business Analyst
New York, United States. June 2018- Present
The Bain Consulting is a corporate investment and incubation firm which goes beyond providing consulting, design, and technology services to form strategic venture teams with its client partners. I worked with the team to build a healthcare application with e-commerce abilities. Being a highly agile and a startup like environment, this role requires a high-level product understanding and development skill set.
Built & launched a B2B2C SaaS e-commerce application transacting over $100k worth of healthcare products.
Directed the business strategy, designed solutions to complex problems, performed KPI analysis.
Owned and launched data analysis tool to enable doctors to more accurately track business.
Monitored the automation QA efforts and customer service feedback to improve the product efficiency by 40%
Created and owned a loyalty program for the daily customers and got it implemented via customer service.
Designed a payment methodology using Stripe.
Created, maintained, and prioritized the product backlog based on business value & return of investment (ROI)
Accomplished thewhole System Development Life Cycle from requirement analysis through deployment, using highly efficient RUP process of software development.
Designed thorough user stories with acceptance criteria on JIRA for the development team. Worked in an Agile-Scrum methodologyas a Scrum Master.
Designed a comprehensive resource plan for the team on monthly basis covering day to day activities.
Closely collaborated with the development, QA, and design teams to identify and analyze a possible enhancement in the system by observing the activity logs on AWS services and Datadog Analytics.
Responsible for defining the scope of the business, gathering business requirements and documenting them in Business Required Document (BRD) and Functional Required Document (FRD).
Trained and developed employees on proper inventory control procedures and ordering processto boost productivity and increase inventory accuracy.
Analyzed and updated the order life cycle.
Developed use case diagrams and workflows in Microsoft Visio.
Modeled the end user expectations to prioritize the product development and enhancements flow.
Worked with the legal and compliance team for audit and copy verification.
Established a communication channel with the customer service team to provide L2 support and understand real-time issues, which helped increase the overall product efficiency and customer base by 25%.
Extensively worked on the RUP's development cycle with four consecutive phases - Inception, Elaboration, Construction, and Transition.
Communicated the data driven findings to the upper management with enhancement recommendations.
Worked with QA team to develop front-end automation test scripts using Selenium and Java on Hybrid Framework on a Maven project.
Conducted smoke and sanity testing to ascertain the critical functionalities.
Improved the overall functionality of the product by developing an end to end test plan using confluence.
Tested the microservices based architecture deployed across the application for process and delivery.
Used Apache JMeter to understand the load-bearing capacity of the system.
Used Chrome developer tools to debug and enhance the testing process.
Used GITLAB to deploy the front-end automation scripts, API tests, and performance tests in theCI/CD flow.
Created reports using excel pivot tables to analyze the bug to a fix conversion ratio.
Apollo Global Management LLC Business Analyst
New York, United States. June 2017- June 2018
Apollo Global provides corporate, institutional, and wealth management clients with expert advice, innovative financial solutions, outstanding execution and comprehensive access to the world's capital markets. I worked with the team that focused on enhancing the existing Equity Compensation Services.
Acted as a liaison between wealth management team, system users, & client managers to gather requirements.
Analyzed the existing compensation methodologies for investment and de-investment purpose’
Responsible for gathering & preparing detailed business requirements.
Uncovered data defects through data profiling i.e. by analyzing the data for correctness and consistency.
Analyzed the in-house payment management tool andidentified possible enhancements with required API’s.
Performed Business Process Mapping and performed AS-IS and TO BE analysis.
Analyzed and updated the trade life cycleto ensure the security and compliance.
Performed GAP and Risk analysis of existing system and evaluating benefits of new system.
Conducted functional requirement reviews and walkthrough with the Integration experts and stakeholders.
Wrote SQL commands and procedures, to check for newly provisioned equity investment and re-investment for consistency and updated invalid fields with proper value.
Integrated an external credit score system into internal risk management system by identifying management requirements & implementing automatic information upload.
Created ETL packages with different data sources (SQL Server, Flat Files, Excel source files, XML files etc.) and then loaded the data into destination tables.
Designed a comprehensive resource plan for the team on monthly basis covering day to day activities.
Worked in an Agile-Scrum methodologyas a Scrum Master.
Created and maintained test case and test script documents from user stories in Agile/ Scrum environment.
Designed and implemented SQL queries for QA testing and report/data validation including joins, aggregate functions to bring together data from various tables, for reporting purposes
Designed the QA automation testing framework (BDD) with data driven approach using Java-Selenium.
Played a key role in the planning, testing, and implementation of system enhancements and conversions.
Worked with Jira tickets for workflow and to log the defects. Initiated the Agile Scrum methodology for the project execution.
Created UML diagrams like Use Case Diagrams, Activity Diagram using MS-Visio for various stakeholders.
Used data warehousing for data profiling to examine the data available (Data Analysis) in an existing database.
Tested the final application for usability testing (UAT) to verify whether all the user requirements were catered to, by the application.
Tools and Environment: MS Office, Selenium, Java, Jenkins, Apache JMeter, Maven, XML, Jira, Confluence, GAP analysis and SWOT analysis, Agile-Scrum, API Analysis, Release Management, Trade Life Cycle, Agile-Scrum
Patriot Insurance Company Business Analyst
Maine, United States. August 2015- May 2017
The company helps people gain affordable access to disability, life, accident, critical illness, dental and vision benefits. I worked with the team which focused on enhancing the existing claims module on benefits and administration needs for compliance and compensation purpose’.
Helped in defining Change Management Process for Release Management Team.
Mapped process through user interviews, data collection and analysis, design and evaluation.
Prepared Business Object / Business Process Models that included modeling of all the activities of business from conceptual to procedural level.
Designed and developed Use Cases using UML and Business Process Modelling.
Developed data field mappings. Provided programming and technical support for claims processing functions and auto-adjudication.
Worked with the finance team to initiate a loyalty program in the in-house payment methodology.
Identified gaps in the business process.
Developed and maintain information and documentation related to developing and modifying business process.
Recommendedprocess solution approach to minimize risk and workflow impacts while capitalize strategic goals.
Assisted process owners in process training and implementation.
Streamlined the restatement Financial Data Warehouse access review Process.
Gathered requirements from users inClear Quest (CQ) for enhancements & change requests for any defects.
Involved in Six Sigma process analysis.
Planned and defined system requirements to Wire Frame with Use Case, Use Case Scenario and Use Case Narrative using the UML (Unified Modeling Language) methodologies.
Led and conducted JAD sessions for requirements gathering, analysis and design of the system.
Created context and workflow models, information and business rule models, use case and object models during the analysis using rational tools.
Analyze business requirements and segregated them into Use Case Diagrams, Activity Diagrams, Sequence Diagrams, and OOD using Borland Together according to UML methodology thus defining the Data Process Models.
Worked with QA team to develop front-end automation test scripts using Selenium and Java on Data-Driven Framework on a Maven project.
Documented requirements for Management Reporting out of Clear Quest using Crystal Reports.
Tools and Environment: UML, Wireframes, Mockups, MS Office, Clear Quest, JIRA, Requirements Analysis, Business Communication, UAT, Use Case Scenarios, Java, Selenium, Jenkins, Git, CI/CD, Maven, Agile-Scrum.
Citi Bank Business Analyst
Mumbai, India. January 2014- July 2015
Citi bank offers a wide range of banking products and financial services for corporate and retail. It lets a user record all your assets in one place, ranging from financial to non-financial and physical to digital.
Communicated with the business representatives forrequirement analysis and report development.
Being a reporting tool, it involves dependencies with the different back offices, so played a major role in interacting with the back offices to make them understand userrequirements and get the data feeds from them in the common format to facilitate this reporting tool.
Prepared the mapping excel document between the back-office systems and front-officefor each of the fields in all trade products to be use in the report creation.
Maintained the Requirement Tractability Matrix (RTM) from the initial stage of the requirement analysis till the testing phase of the project.
Analyzed the product functionalityto provideenhancement recommendations to fit it in the current application.
Prepared thefunctional specification document.
Preparedsystem test cases and performed system testing.
Participated in system integration testing &user acceptance testing.
Trained the team members on project related domain requirements.
Interacted with the end users during production support to clarify on the functional related issues.
Facilitated training to the end-users with the new system specifications.
Tools and Environment: MS Office, Business Communication, UAT Testing,Release Management, Joint Application Development, Agile-Scrum.
Bajaj Alliance General Insurance Programmer Analyst
Mumbai, India. May 2009- December 2013
The company offers a range of general insurance covers for businesses and individuals and has a comprehensive range of general insurance products. I worked with the team which focused on the design and enhancement of the Claims module for the existing application. This module lets you register, track/submit and download the appropriate data for claiming your insurance.
Analyzed the Business Requirements Specification, System Requirements Specification and User Interface Specification documents.
Performed Extensive QAtesting to match the business requirements in a waterfall development environment.
Developed test plans, test cases, test description.
Prepared Requirement Traceability Matrix (RTM) to trace the test cases against the functional requirements
Composed accurate and detailed test approach, test scenarios and test cases.
Interacted with the development and testing teams to improve the overall quality of the software
Analyzed the performance based on the reports generated and conducted end to end test executions.
Participated in development of web pages usingJava, HTML, CSS.
Worked on enhancing the existing front-endof the application for its look and feel.
Responsible for providing a regular status report to the upper management.
Involved in setting up different configuration environment for compatibility testing.
Performed ad-hoc, functional, regression, integration, data-driven testing of theweb-based application.
Responsible for updating and maintaining the Test Director for all the defects and follow-up with stakeholders.
Carried out extensive backend testing to ensure proper backup and restoring of data by writing SQL queries.
Developed UAT Test cases to cover all cross-browser functionalities.
Tools andEnvironment:Java, HTML, CSS, QA Testing, Test Director, MySQL, MS Office.
Bachelor’s in Computer Engineering Passed with a Distinction
University of Mumbai, India