Case Manager/QIDP/Medicaid Service Coordinator

KELLI MCKENNA

Raleigh, NC 631-***-**** *****.*******@******.***

Offering proven effective case management and community support services excellence with specialized development in clinical resource allocation, patient/family education, and interdisciplinary team collaboration and implementation.

Compassionate, detail-oriented healthcare professional with immense academic and direct experience related to service- and patient-focused operations with strengths in multitasking, regulatory compliance, advocacy, and team collaboration. Proven ability to provide exceptional care and behavioral treatment that is aligned with client needs while simultaneously guiding team efforts. Possesses a strong behavior analytic background and uses evidence-based, pragmatic principles to develop and implement treatment plans and services. Prepared to assist people with diverse needs and disabilities to improve their behavior and achieve set targets.

CORE COMPETENCIES:

Patient Care & Needs Assessment

Behavior Specialist & Consultation

Performance Evaluations

Proactive Rapport & Relationship-Building

Conflict De-escalation & Resolution

Incident Reporting & Resolve

EMR & Database Management Practiced

Patient & Family Education & Advocacy

Prioritization & Time Management

Standards & Regulatory Compliance

Complex Case Coordination

Early Intervention Services

PROFESSIONAL EXPERIENCE:

Case Manager Family Residences & Essential Enterprises, Inc. Hauppauge, NY 2017 –2018

Monitored compliance of service providers in adhering to individual rights and entitlements given to individuals with intellectual and developmental disabilities

Conducted comprehensive observation reports of ICF, IRA and Family Care residences to protect the safety and dignity of individual

Performed monthly personal visits with individuals to ensure complete satisfaction with supports and services.

Facilitated planning and team meetings using a person-centered planning approach

Utilized EHR system to maintain files

Managed monthly reports, clinical documents and logs, and guarantee accurate incident reporting

Key Success:

Successfully achieved 100% compliance rate for all state and agency audits

Composed and implemented Individualized Service Plans (ISP) using a person-centered approach

Home Health Aide South Shore Home Health Oakdale, NY 2013 –2017

Delivered person-centered support to individuals with developmental disabilities from 9-26 years of age to maintain and increase quality of independent living in their home

Provided assistance with personal care as well as budgeting, grocery shopping, and domestic duties

Recognized for serving as a consistent client advocate while communicating empathetically with clients, families, and providers to facilitate outstanding level of care and service

Special Education Paraprofessional Eastern Suffolk BOCES Various Locations 2013 –2019

Provided one-on-one academic modification and instruction, in addition to physical assistance to students ranging from ages 6-21 years with special needs, in a classroom setting

Collaborated with special education staff, school psychologist, and speech, physical, and occupational therapists to create plans and procedures aimed at helping our student achieve academic, social, and physical goals that aligned with their Individualized Education Plan (IEP)

EDUCATION:

Stony Brook University

Stony Brook, NY

Bachelor of Science

Health Sciences concentration in Human Development & Disability Studies

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