Customer Service

SUMMARY

Highly experienced customer service professional with progressive experience in performing a wide range of front desk, clerical and administrative tasks, experienced in bookkeeping. Exceptional verbal and written communication skills with a track record of multi-tasking, problem-solving and work prioritization.

Skills

Exceptional Interpersonal Skills, Problem Solving, Conflict Management, Multi-tasking, Computer Literate, Dependable, Versatile, Detail Oriented.

WORK EXPERIENCE

Park’N’Fly San Diego CA 10/20/17-present

Customer Care Associate

Provides elevated customer experience to generate loyal clientele, employee of the month twice in 6 months, Employee of the year

Sound knowledge in Bookkeeping and cash handling

Strong proficiency in accounts payable accounts receivable

Oversee register transactions, handling refunds and overrides. Authorized to give or approve discounts

Continuous rapid proactive and reactive decision making in responding to customer inquiries and complaints.

Train and mentor cashiers to operate 3 different register systems, as well as customer service.

Ensure proper scheduling of breaks and meal periods.

Effective dispatch clerk with heavy-duty communication, handles stressful situations and multitasks quickly

Schedule and dispatch drivers, to appropriate locations according to customer requests, specifications, or needs, using radios or telephones.

Chula Vista Private Security San Diego, CA 11/2014-3/2019

Receptionist

Schedule and confirm appointments and maintain event calendars

Enter customer data and send correspondence e-mail, letter, fax or face-to-face

Create and manage both digital and hardcopy filing systems

Prepare bills and take payments Handle incoming and outgoing mail

Assist with guard card license reporting processes for new hires and perform weekly guard card audit reports and deal with complaints or problems

Connecting Hope San Diego, CA 05/2016-12/2016

Receptionist

Answered and forwarded calls, greeted and guided customers, updated files, organized front office.

Created invoices and credit memos in billing accountable, issuing them to customers.

Conferred with customers by telephone or in person to provide information about products or services.

Education

Chula Vista Adult School Chula Vista 2016

Computer Fundamental

Cabot College National City, CA 1995

Medical Assistant – Phlebotomist Technician

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