Customer Service Account Executive

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**** ******** *****, ********, ** ***** 843-***-**** **********@***.***

Dynamic Human Resources professional bringing many years of experience providing guidance on human resources topics and challenges. Committed to supporting, engaging, and retaining talented staff. Sophisticated in communicating and collaborating effectively by relying on excellent interpersonal skills, outstanding customer service and solid expertise in human resources. Organizational development

File and records management

Updating client data

Preparing reports

Setting up appointments

Human resources knowledge

Computer literate

Multi-line phone talent

Detail-oriented

Retail sales

Strong interpersonal skills

Human Resources Representative, 07/2014 to 07/2019 Mcleod Health

Works in a high pace environment and answers a high volume of phone calls Processes new hires and transferring employees and prepares employee packets for orientation Creates employee ID badges

Possesses a wealth of knowledge concerning healthcare benefits Works closely with recruiters and HR partners to ensure excellent customer service Responds to employee questions and inquiries about employee benefit programs and human resources policies

Maintains information systems, prepares appropriate documentation, and processes necessary paperwork Senior Branch Office Administrator, 03/2008 to 02/2014 Edward Jones Investments

Managed all appointment setting and schedules

Processed deposits and transactions, transfers and rollovers (401K and IRA's), insurance (life insurance P S

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and long-term care), and annuities and estates

Assisted clients with buying and selling stocks, bonds, and mutual funds Built and maintained relationships with all clients Updated client data records as needed

Mentored "Branch Office Administrators in Training" Attended the "Branch Office Administrators Managing Partners Conference" for receiving the "Excellent Client Service Award."

Co-Manager, 05/2004 to 12/2007

Victoria's Secret

Had complete operation liability to achieve sales, service, organization, customer satisfaction and profitability goals for the store in compliance with company procedures Developed and executed short and long-term plans to achieve goals in support of district/region strategy Ensured the maintenance of expected operational and merchandising standards Ensured the staff maintained store presentation and supported brand consistency Provided effective training to staff in the areas of customer service, product knowledge, inventory control and merchandising while offering developmental opportunities Responsible for shipments inventory and reconciliation Exceptional time management negotiation and organizational capabilities Account Executive, 07/2000 to 03/2004

The CIT Group

Dedicated sales professional providing excellent client support Account executive with repeated success closing and managing accounts

Take an ownership role in building clients' businesses, introducing fresh, new strategies and cross-channel marketing opportunities

Deliver print, and social media programs from concept through execution Assisted senior team members with client communications, from scheduling meetings to responding to client requests and communicating project status updates Account & Territory Management Revenue Goal Attainment PowerPoint Presentations Team Mentoring & Training

High School Diploma: 1982

South Florence High School - Florence, SC

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