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Assistant Front Office Manager

Location:
Philippines
Posted:
September 04, 2019

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Resume:

Bernham Greg Tindoy

**A T-Padilla St. Cebu City

+63-966-***-****

ac99be@r.postjobfree.com

Summary of Qualifications

o Graduate of Bachelor of Science in Hospitality Management. o Good verbal, written and correspondence skills.

o Attending and Answering guest complaints – and able to provide long term solution o Offer better room rates to customer to meet their demands. o Handles inbound calls for customers in relation to the latest products and services that the hotel offers and delivers immediate resolution to customer complaints. o MS Office Applications (Word, Excel, Power Point) o Checking in and out guest(s) while attending queries and assisting guest(s). o Act as a first point of contact for any guest complaints o Maintaining advisor schedules within front office application o Managing guest request and respond to unexpected changes o Provide outstanding services and ensure customer satisfaction. o Respond to customer needs and requests in a timely manner. o Answer phone switchboards and transfer calls and take messages. o Supervise associates in their assigned job duties. o Prepare operational and financial records for Manager to review. o Plan and assign workloads for front office associates. o Post charges to customers and handle card and cash transactions. o Educate associates on safety, emergency and security procedures. o Schedule regular meetings to discuss about issues and updates. o Evaluate the performance of associates and provide appropriate feedback. o Ensure associates follow company policies and operational procedures. Professional Experience

Front Office Supervisor

HAROLDS HOTEL

(March 2019 – Present)

Front Office Agent

HAROLDS HOTEL

(March 2017 – March 2019)

Front Office Associate

MONTEBELLO VILLA HOTEL

(May 2015 – Feb 2017)

ON-THE-JOB TRAINING

CASTLE PEAK HOTEL

F&B/Hotel Phase (507Hrs)

F&B – Kitchen and Bar / Hotel - Housekeeping

November 18- January 13, 2015

Educational Background

o Tertiary : Asian College of Technology

P.Del Rosario St. Leon Kilat Cebu City

(2011-2015)

o Secondary: Abellana National High School (2007-2011) Osmena Blvd. Cebu City

(2005-2011)

o Primary: Zapatera Elementary School

Sikatuna St. Cebu City

(1999-2005)

Seminars:

BASIC TEAM BUILDING LABORATORY

Philippine Student Alliance Lay Movement, (PSALM)

Feed the Children Training Center, Corella Bohol

October 26-November 1, 2011

CUSTOMER CARE FOR FRONT LINE

DEPARTMENT OF TOURISM

Montebello Villa Hotel Cebu City

August 4-6, 2015

References

Armel Cecille Soriano

Night Duty Manager

Montebello villa hotel 097*-***-****

097*-***-****

Ricardo Mangubat

Duty Manager

Montebello Villa Hotel

092********



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