Assistant Front Office Manager
Resume:
Bernham Greg Tindoy
**A T-Padilla St. Cebu City
***********.******@*****.***
Summary of Qualifications
o Graduate of Bachelor of Science in Hospitality Management. o Good verbal, written and correspondence skills.
o Attending and Answering guest complaints – and able to provide long term solution o Offer better room rates to customer to meet their demands. o Handles inbound calls for customers in relation to the latest products and services that the hotel offers and delivers immediate resolution to customer complaints. o MS Office Applications (Word, Excel, Power Point) o Checking in and out guest(s) while attending queries and assisting guest(s). o Act as a first point of contact for any guest complaints o Maintaining advisor schedules within front office application o Managing guest request and respond to unexpected changes o Provide outstanding services and ensure customer satisfaction. o Respond to customer needs and requests in a timely manner. o Answer phone switchboards and transfer calls and take messages. o Supervise associates in their assigned job duties. o Prepare operational and financial records for Manager to review. o Plan and assign workloads for front office associates. o Post charges to customers and handle card and cash transactions. o Educate associates on safety, emergency and security procedures. o Schedule regular meetings to discuss about issues and updates. o Evaluate the performance of associates and provide appropriate feedback. o Ensure associates follow company policies and operational procedures. Professional Experience
Front Office Supervisor
HAROLDS HOTEL
(March 2019 – Present)
Front Office Agent
HAROLDS HOTEL
(March 2017 – March 2019)
Front Office Associate
MONTEBELLO VILLA HOTEL
(May 2015 – Feb 2017)
ON-THE-JOB TRAINING
CASTLE PEAK HOTEL
F&B/Hotel Phase (507Hrs)
F&B – Kitchen and Bar / Hotel - Housekeeping
November 18- January 13, 2015
Educational Background
o Tertiary : Asian College of Technology
P.Del Rosario St. Leon Kilat Cebu City
(2011-2015)
o Secondary: Abellana National High School (2007-2011) Osmena Blvd. Cebu City
(2005-2011)
o Primary: Zapatera Elementary School
Sikatuna St. Cebu City
(1999-2005)
Seminars:
BASIC TEAM BUILDING LABORATORY
Philippine Student Alliance Lay Movement, (PSALM)
Feed the Children Training Center, Corella Bohol
October 26-November 1, 2011
CUSTOMER CARE FOR FRONT LINE
DEPARTMENT OF TOURISM
Montebello Villa Hotel Cebu City
August 4-6, 2015
References
Armel Cecille Soriano
Night Duty Manager
Montebello villa hotel 097*-***-****
Ricardo Mangubat
Duty Manager
Montebello Villa Hotel
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