Sales Customer Service
Resume:
Resum - ********
BRIANNA BURKE
**************@*****.***
Career Objectives
Seeking full-time employment where I can utilize my skills in the workplace.
Summary of Qualifications
Hard worker, team player, work well with others, dependable, 15+ years of customer service, able to work without supervision.
Work History
Altice USA, TYLER, Texas
Sales/Retention Acct Manager
Feb 18, 2013 - Jul 23, 2019
Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints. Check to ensure that appropriate changes were made to resolve customers' problems. Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken. Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills. Solicit sales of new or additional services or products. Determine charges for services requested, collect deposits or payments, or arrange for billing.
Silverleaf Resorts, Texas
Sales/Travel Associate
Jun 01, 2012 - Feb 15, 2013
Sold Timeshares to perspective clients, and toured around the resort with them. Went over the package(s) details with them and got them excited about the prospect of being an owner. Prepare and deliver sales presentations to new and existing customers to sell new timeshares and memberships. Locate and contact potential clients.
Education
University of Wisconsin-Superior
Bachelors Degree
Major:Mass Communications & Theatre
Computer Skills
Typing Speed 45 Words Per Minute
Database Software (Oracle, Access, etc)
EMail Software (Outlook, Thunderbird, etc)
Graphics or Drawing Software (Photoshop, etc)
Internet Browser (Internet Explorer, Firefox, etc)
Peripheral Devices (Scanners, Printers, etc)
Personal Computers
Presentation Software (PowerPoint, Flash, etc)
Spreadsheet Software (Calc, Excel, etc)
Word Processing Software (Word, WordPerfect, etc)
Additional Computer Skills Salesforce, IDA, Sales Navigator, IComs, Hotel Software
Language Skills
English - Excellent ( Read Write Speak )
Spanish - Fair ( Read Write Speak )
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