Resum - ********

BRIANNA BURKE

903-***-****

ac99ac@r.postjobfree.com

Career Objectives

Seeking full-time employment where I can utilize my skills in the workplace.

Summary of Qualifications

Hard worker, team player, work well with others, dependable, 15+ years of customer service, able to work without supervision.

Work History

Altice USA, TYLER, Texas

Sales/Retention Acct Manager

Feb 18, 2013 - Jul 23, 2019

Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints. Check to ensure that appropriate changes were made to resolve customers' problems. Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken. Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills. Solicit sales of new or additional services or products. Determine charges for services requested, collect deposits or payments, or arrange for billing.

Silverleaf Resorts, Texas

Sales/Travel Associate

Jun 01, 2012 - Feb 15, 2013

Sold Timeshares to perspective clients, and toured around the resort with them. Went over the package(s) details with them and got them excited about the prospect of being an owner. Prepare and deliver sales presentations to new and existing customers to sell new timeshares and memberships. Locate and contact potential clients.

Education

University of Wisconsin-Superior

Bachelors Degree

Major:Mass Communications & Theatre

Computer Skills

Typing Speed 45 Words Per Minute

Database Software (Oracle, Access, etc)

EMail Software (Outlook, Thunderbird, etc)

Graphics or Drawing Software (Photoshop, etc)

Internet Browser (Internet Explorer, Firefox, etc)

Peripheral Devices (Scanners, Printers, etc)

Personal Computers

Presentation Software (PowerPoint, Flash, etc)

Spreadsheet Software (Calc, Excel, etc)

Word Processing Software (Word, WordPerfect, etc)

Additional Computer Skills Salesforce, IDA, Sales Navigator, IComs, Hotel Software

Language Skills

English - Excellent ( Read Write Speak )

Spanish - Fair ( Read Write Speak )

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