Insurance Customer Service

CURRICULUM VITAE

SUNIL CHAWLA

Contacts : +919*********, +919*********

Off. : +91-018*-*******, Resi. : +91-018*-*******. E- Mail : ***********.********@*****.***

: *****.******@***.**

: ***********@**********.***

Address : 815/5 Housing Board Colony,

Near G.T.B. Nagar,

Jalandhar, Punjab,India - 144003.

Professional Approach:

I am a motivated professional with a strong desire to work in insurance industry. My background in customer service and my end-to- end insurance claims experience have endowed me with excellent written and verbal communication skills, and a passion to support clients who suffered accidental losses.

Insurance Qualification:

Licensed Surveyor & Loss Assessor in Motor, Engineering & Misc Department issued by Insurance Regulatory & Development Authority (India) – SLA No. 72513. IIISLA Membership No. A/N/04851, Associate member

Professional Qualification:

Diploma in Mechanical Engineering (Aug.1998 - May 2001) Punjab State Tech. Education Board – Chandigarh (India) Work Experience: Working as Independent Surveyor & Loss Assessor onward 2003 as per the provision of Motor Vehicle Act 1988 (India) Section 64UM. Currently empaneled with following Private & Public Sector General Insurance Companies.

Bajaj Allianz General Insurance Co. Ltd.,

Iffco Tokio General Insurance Co. Ltd.,

Future Generali India Insurance Co. Ltd.,

SBI General Insurance Co. Ltd.,

Royal Sundaram Alliance Insurance Co. Ltd.,

Bharti Axa General Insurance Co. Ltd.,

Universal Sompo General Insurance Co. Ltd.,

The New India Assurance Co. Ltd.,

National Insurance Co. Ltd.,

United India Insurance Co. Ltd.,

ICICI Lombard General Insurance Co. Ltd.,

The Oriental Insurance Co. Ltd.,

Cholamundalam General Insurance Co. Ltd.,

DHFL General Insurance Co. Ltd.,

ACKO General Insurance Co. Ltd.,

Liberty Videocon General Insurance Co. Ltd.

Duties & Responsibilities:

To evaluate and inspect the sites to estimate the value of building, factories, motor vehicles and other insurable assets and offer recommendations to insurer for underwriting of the business.

To conduct spot surveys post-accident at the site of accident to establish cause of loss &/or damage and its effects.

To examine, inquire, investigate, verify and check upon the causes and the circumstances of the loss in question including extent of loss, nature of ownership, insurable interest and to assess the loss caused to third parties which is usually required for legal purposes.

To estimate, measure and determine the quantum of loss resulting from accidents such as fire, theft, and to appoint some repairer to reinstate the asset to its initial condition before the damage.

To advise the insurer and the insured about loss minimization, loss control, security and safety measures, wherever appropriate, to avoid aggravation of damage.

To point out discrepancy if any to the client and the insurer personally/verbally and by Registered Post/E-Mail to the claimant at the initial stage of the process.

To comment on the admissibility of the loss as also observance of warranty conditions under the policy contract.

To survey and assess the loss on behalf of insurer or insured and assess the liability as per terms and conditions of the insurance policy.

To conduct pre-repair inspection and post-repair inspection of the property in question after the completion of repair job.

To satisfy queries of the insured/insurer and of persons connected thereto in respect of the claim/loss.

To recommend applicability of depreciation and the percentage and quantum of depreciation.

To give reasons for repudiation of claim to the claimant as well as insurer, in case the loss is not covered under the terms and conditions of the insurance policy.

To dispose of salvage/wreck to the appointed salvage buyers through bidding portal which helps to minimize insurer liability.

To analyze the claim and advise as well as assist the underwriters for underwriting good risks.

To maintain confidentiality and neutrality without jeopardizing the liability of the insurer and admissibility of claim of the insured.

Trainings Attended

Motor Insurance Training at Kufri, Shimla in July 2001.

Motor and Engineering Training at Jalandhar in January 2004.

Motor and Engineering Training at Dalhousie in September 2010.

Miscellaneous Insurance Training at Katra, J & K in October 2015.

Motor Insurance Training at Shimla in January 2016.

Motor Insurance Training at Zirakpur in March 2016. Individual Strengths

Ability to plan and organize

Integrity and Self Motivation

Sound Analytical skills

Innovative and professionally skilled

Team spirit and leadership skills

Soft Body language and cooperative in nature

Personal Details:

Celebrating Birthday - 14th November 1981

Marital Status - Married

Languages Known - English, Punjabi, Hindi.

Hobbies - Music, Driving.

(Sunil Chawla)

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