Customer Service Assistant

AN BAO YEN

Address: Yakal St, Makati

Mobile: +639*********

Email: ***.****@*****.***

PERSONAL DETAILS :

Date of Birth : June 11th 1990

Gender : Female

Marital status: Married

Nationality : Vietnamese

Interest: Teaching, Studying and exploring the knowledge of many aspects of life, travelling, conquering new challenges...

Personal features: Self-motivation, responsibility, enthusiastic, well-organized person, carefully, hard-working, creative.

EDUCATION BACKGROUND

Information Communication and Technology University, Viet Nam

Major: Economic Information System

Grade: Good

University of the East, Philippines (2013-2016)

Major: Master in Information Management

CAREER OBJECTIVE :

I wish to have a good opportunity to work independently or as part of a dynamic team where I could make a significant contribution while developing my skills yet further. I am willing to learn more and more to improve myself and to have ability to reach all working tasks. I am so confident to work at positions which are Customer Service, Telesales or Marketing, but I am always excited and willing to learn and try any new position.

WORK EXPERIENCE:

May 2014- August 2014, Pacificsea Investments

- Position: Customer Service Assistant.

July 2015 - July 2016, BigCat Software Solution

- Position: Telesales Officer

September 2016 - December 2016, Information and Communication Technology University

- Position: Lecturer at Economics - Information Managing System Faculty

January 2017 - Present, BigCat Software Solution

- Jan 2017 - July 2018: Retention Telesales Officer

- August 2018 - July 2019: Retention Telesales Senior Officer

- August 2019 - present: Mansion Outbound Specialist Team Leader

SKILLS:

Computer skills:

Advanced (Word, Excel, PowerPoint, Outlook...)

Typing speed: 60 WPM

Working skills:

Multi-task working.

Excellent listening skills.

Solving skills/ability to empathize with customer.

Strong verbal and written communication skills. Ability to assess the customer and adjust communication style accordingly.

Trainning

Ability and flexible in teamwork

Able to create the target monthly in working, set priorities, meet deadlines

Making daily report ( Time online, conversion...) / integration comission monthly report for team base on data of Back Office and MansionForce system.

Languages:

Vietnamese: - Spoken :10

- Written: 10

English: - Spoken: 7

- Written: 7

CERTIFICATIONS & AWARDS

Tesol Asia Group & Enderun College ( May 2018)

120-hour TESOL Certification Course

The Study - Enderun Tutorial & Language Center ( June 2018)

Certificate of Recognition: Best in Dynamic Content Instruction

(During the Tesol certification training course)

BigCat Software Solution Company ( June 2018)

Certificate of Recognition: Best Win Back of The Month

The Best Achiever for The Month of June 2018

(Mansion Outbound Specialist Team)

BigCat Software Solution Company ( November 2018)

Certificate of Recognition: Best Win Back of The Month

The Best Achiever for The Month of November 2018

(Mansion Outbound Specialist Team)

BigCat Software Solution Company ( January 2019)

Certificate of Recognition: Best Win Back of The Month

The Best Achiever for The Month of January 2019

(Mansion Outbound Specialist Team)

BigCat Software Solution Company ( June 2019)

Certificate of Recognition: Best Win Back of The Month

The Best Achiever for The Month of June 2019

(Mansion Outbound Specialist Team)

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