District Manager Feb 2018- Nov 2018
Responsible for Recruiting, training, and staffing for management of 25 stores in WV, KY, and OH.
Actively worked job fairs and developed relationships with many of the universities in the area.
Other duties included in the assisting of new store openings.
Assisted in turning around lower performing stores to develop and coach staff on service standards, revenue generating strategies, and improve customer service. MUNRO RESTAURANT ENTERPRISES - DBA PONDEROSA STEAKHOUSE, Huntington, WV
Owner and Director of Operations Jun 1997 - Jan 2018
Owned and operated a Ponderosa Steakhouses for 19 years.
Was a member of the Circle of Excellence for being among the best franchises
Put together both Advertising and Purchasing CO-OPS for many stores in our Ponderosa chain.
Served on the Operations Committee for the Ponderosa chain. STEAK AND ALE, Huntington, WV
Area Manager Jun 1990 - Jun 1997
Oversaw operations of 8 to 10 restaurants within a given region.
I was in charge of management staffing, guest relations, inspections and stores profitability.
I won the Legend Award for operating one of the top performing stores in the chain
Bachelor of Science in Hotel/Restaurant Management and Food Nutrition, UNIVERSITY OF KENTUCKY, Lexington, KY, May 1990
AWARDS AND HONORS
"Legend Award" with Steak and Ale for Quality of Operations and Financial results.
"The Circle of Excellence Award" for being one of the top franchises in the Ponderosa's chain.
Enthusiastic and hardworking restaurant owner with a winning attitude and desire to deliver an exceptional guest experience.
Focused on setting high expectations and raising the standards.
Proven track record of increasing sales volumes, store revenue, while reducing employee turnover, and increasing guest satisfaction.