Customer Service Representative

Shaquille Smith

** **** ******, ********* ***, Boston, MA 02124

Cell Phone: 617-***-****

****************@*****.***

EDUCATION:

University of Massachusetts Lowell Graduation December 2018

Bachelor of Arts in Economics

WORK EXPERIENCE:

Bay State Search Quincy, MA

Associate May 2019- Present

Inquiries from mutual fund shareholders, brokers and dealers in an inbound call center

• Answering account owner and financial representative questions regarding balances, and legal requirements

• processing transactions and providing an exceptional customer service experience to your caller

Stop & Shop Quincy, MA June 2018 – May 2019

Pricing Analyst

Advertised promotional implementation in to include versioning, image attachment, and description and price points.

Manage and execute the divisional differences, changes and requirements in the Ad accurately on time.

Monitor performance of the base and promotional pricing plan

Collaborates with the Price and Promo Brand Team and CSS on pricing tool and leverage to full use

Detect, research, and correct data errors within the product hierarchy

Guide entry support to ensure accuracy, timely completion and alignment to category strategy for promotional activity.

Star Market Newton, MA May 2014- June 2018

Meat Clerk

Arrange products to ensure accessibility, organization, and pleasing appearance

Answer customer questions, reach sale goals, resolve a problem and provide them with requested products

Store, wrap, weigh, price, and merchandise the meat department products

VOLUNTEER EXPERIENCE:

Jamaica Plain Food Bank Jamaica Plain, MA December 2013 - January 2014

Food Package Volunteer

•Prepared and packaged meals for 1,000 terminally ill AIDS patients

•Organized meals for delivery at specific deadlines

•Worked with peers to serve women and children that are living in severe poverty

Beulah Pilgrim Holiness Church Boston, MA June 2003 – August 2016

Church Volunteer

Organized and participated in car wash to raise funds for a youth service trip

• Sold baked goods during a bake sale to raise funds for church renovations

• Gathered donations and sent them to a church in Barbados

SKILLS:

Computer: Proficient in Microsoft Word, Excel, STATA Software, PowerPoint, Mainframe

EXTRACURRICULAR ACTIVITIES:

National Society of Black Engineers, Member 2016- 2018

•Economics Society Lowell, Member2016-2018

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