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Customer Care Loan

Canoga Park, CA
September 06, 2019

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Myron Hall

**** ***** ***

West Hills, CA *****



• 4 months of healthcare experience with Health Net and Anthem Blue Cross

• 30+ years of data entry experience with EZ Shipper Racks, Health Net, Bank of America, Chase Bank and Countrywide

• Excellent verbal and written communication skills

• Available to interview and start position immediately Lyft March 2018- February 2019

Driver- Pickup passenger(s) and drive to destination(s) Apple One (EZ Shipper Racks) 04/2017 - 06/2017

Asset Management Recovery

• Calling vendor locations to obtain empty rack counts, accurately record information into company system

• High volume of outgoing calls- auto assigned calls

• Verify information- scheduled pick ups

Kelly Services (Health Net) 08/2016 - 10/2016

Document Control

• Processed Returned mail, verified address using Marx System for members

• Batched member files for scanning department

• Processed member requests and followed up on computer system Bank of America 05/2012 - 08/2015

Production Specialist II

• Processed incoming daily mail onto Excel Spreadsheet to track files and daily count

• Processed home loans for in house imaging and routing to correct departments for further processing

• Processed problem loan files to research folder (CA/Simi Loan Research Folder)

• After home loan has been imaged route back custodian for storage and record keeping

• Processed loan file assumptions and imaging and routing to custodian

• Processed one time closings (OTC"S)

• Revamped and processed spreadsheets to upper management for viewing and meetings

• Created tracking sheets and portfolio on incoming mail, FedEx, (air and ground), USPS, UPS

• Scanned tracking sheets to be entered and viewed. Staffmark Temp Services (Bank of America) 04/2010 - 05/2012 File Retention Clerk

• Verified collateral loan files by source code for destination routing

• Located and verified Bank of America loan number(s)

• Verified borrower through Bank of America loan numbers after Countrywide conversion of loan numbers to Bank of America.

• Processed collateral files, attorney loan files and paid off loan Kelly Services (Anthem Blue Cross) 08/2010 - 10/2010 Customer Care Representative

• Responded to customer questions via telephone inquiries regarding member health care benefits program(s)

• Written correspondence regarding benefits, provider contracts, eligibility and claims Chase Bank 01/2009 - 01/2010

Loss Mitigation

• Worked as collector in the finance department, investigating customer accounts

• Assisted customer in negotiating terms of repayment and restoring account balance to current stage to avoid foreclosure or sale of property

• Provided administrative support dealing with loss mitigation, foreclosure and bankruptcy

• Provided required support to internal customers to build a partnership promoting active workout solutions- also assisted customers in pursing alternatives ton foreclosure

• Calculated the total and net loss to then borrowers and to company stake holders

• Generated reports using Excel when asked by management fort investors.

• Received and processed information from borrowers for loan modification process

• Handled customer correspondence

• Submitted system adjustments to change loan programs and calculate new modifications, including rates, amounts, terms etc.

• Handled customer correspondence regarding short sale(s) of property Countrywide Home Loans 08/2005 - 09/2007

Senior Document Specialist

• Renamed incoming faxes from various branch locations

• Typed and printed documents to be verified by title companies such as Closing Protection Letters

(CPL"S) to verify guarantor status and standing verification and good standing

• Ran and screened daily status wire reports for wire disbursement processing

• Maintained various Excel Spreadsheets to track various documents United Pacific Mortgage 08/2003 - 01/2005

Loan Opener

• Opened and prepared loans for loan agents and loan processors

• Mailed out Good Faith Estimates, Verification of Employment (VOE)

• Verification of Deposits (VOD) and various disclosure statements

• Handled general receptionist duties, front desk, greeted customers Education:

Warren G. Harding High School

High School Diploma

Should you need more info you can contact me via email at or by phone at


Thanks for your time and consideration,

Best regards,

Myron Hall

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