Resume

Sign in

Customer Care Loan

Location:
Canoga Park, CA
Salary:
$40,00.00
Posted:
September 06, 2019

Contact this candidate

Resume:

Myron Hall

**** ***** ***

West Hills, CA *****

747-***-****

Resume

• 4 months of healthcare experience with Health Net and Anthem Blue Cross

• 30+ years of data entry experience with EZ Shipper Racks, Health Net, Bank of America, Chase Bank and Countrywide

• Excellent verbal and written communication skills

• Available to interview and start position immediately Lyft March 2018- February 2019

Driver- Pickup passenger(s) and drive to destination(s) Apple One (EZ Shipper Racks) 04/2017 - 06/2017

Asset Management Recovery

• Calling vendor locations to obtain empty rack counts, accurately record information into company system

• High volume of outgoing calls- auto assigned calls

• Verify information- scheduled pick ups

Kelly Services (Health Net) 08/2016 - 10/2016

Document Control

• Processed Returned mail, verified address using Marx System for members

• Batched member files for scanning department

• Processed member requests and followed up on computer system Bank of America 05/2012 - 08/2015

Production Specialist II

• Processed incoming daily mail onto Excel Spreadsheet to track files and daily count

• Processed home loans for in house imaging and routing to correct departments for further processing

• Processed problem loan files to research folder (CA/Simi Loan Research Folder)

• After home loan has been imaged route back custodian for storage and record keeping

• Processed loan file assumptions and imaging and routing to custodian

• Processed one time closings (OTC"S)

• Revamped and processed spreadsheets to upper management for viewing and meetings

• Created tracking sheets and portfolio on incoming mail, FedEx, (air and ground), USPS, UPS

• Scanned tracking sheets to be entered and viewed. Staffmark Temp Services (Bank of America) 04/2010 - 05/2012 File Retention Clerk

• Verified collateral loan files by source code for destination routing

• Located and verified Bank of America loan number(s)

• Verified borrower through Bank of America loan numbers after Countrywide conversion of loan numbers to Bank of America.

• Processed collateral files, attorney loan files and paid off loan Kelly Services (Anthem Blue Cross) 08/2010 - 10/2010 Customer Care Representative

• Responded to customer questions via telephone inquiries regarding member health care benefits program(s)

• Written correspondence regarding benefits, provider contracts, eligibility and claims Chase Bank 01/2009 - 01/2010

Loss Mitigation

• Worked as collector in the finance department, investigating customer accounts

• Assisted customer in negotiating terms of repayment and restoring account balance to current stage to avoid foreclosure or sale of property

• Provided administrative support dealing with loss mitigation, foreclosure and bankruptcy

• Provided required support to internal customers to build a partnership promoting active workout solutions- also assisted customers in pursing alternatives ton foreclosure

• Calculated the total and net loss to then borrowers and to company stake holders

• Generated reports using Excel when asked by management fort investors.

• Received and processed information from borrowers for loan modification process

• Handled customer correspondence

• Submitted system adjustments to change loan programs and calculate new modifications, including rates, amounts, terms etc.

• Handled customer correspondence regarding short sale(s) of property Countrywide Home Loans 08/2005 - 09/2007

Senior Document Specialist

• Renamed incoming faxes from various branch locations

• Typed and printed documents to be verified by title companies such as Closing Protection Letters

(CPL"S) to verify guarantor status and standing verification and good standing

• Ran and screened daily status wire reports for wire disbursement processing

• Maintained various Excel Spreadsheets to track various documents United Pacific Mortgage 08/2003 - 01/2005

Loan Opener

• Opened and prepared loans for loan agents and loan processors

• Mailed out Good Faith Estimates, Verification of Employment (VOE)

• Verification of Deposits (VOD) and various disclosure statements

• Handled general receptionist duties, front desk, greeted customers Education:

Warren G. Harding High School

High School Diploma

Should you need more info you can contact me via email at ac994e@r.postjobfree.com or by phone at

747-***-****

Thanks for your time and consideration,

Best regards,

Myron Hall



Contact this candidate