Customer Service Assistant

Bethany Anne Subashi

*** **** ******

Groton, CT 06340

(860) 574- 7796

********@*****.***

OBJECTIVE

Looking for a full time position in the following areas, customer service, secretarial work, administration and hospitality. EMPLOYMENT HISTORY:

Full-time Customer Service Retention Team Lead- Frontier Communications 10/15 —current Responsibilities include:

• Providing excellent customer service to our customers

• Taking supervisor request calls

• Assisting others throughout the office navigating system issues

• Intently listen to the needs of the customer, assure they know their needs have been heard

• Deescalating irate customers

• Going to whatever length it takes to resolve a customer issue

• Reselling the value of the products they already have

• Building trust with the customer

Part-time Bartender- Gordon’s Yellow Front Liquor Store 6/18 — current Full-time Cocktail waitress at Comix Comedy Club- Preston. 6/15 – 10/15 Full-time Server at Pizzetta- Mystic. 6/14 – 6/15

Part-Time Paraprofessional at Northeast Academy Elementary School- Mystic. 2/14 – 6/14 Part-time Assistant Teacher at Precious Memories Preschool- Mystic. 6/09 – 7/14 Full-time Guest Services Specialist At Mystic Aquarium and Institution for Exploration. 5/12— 8/13 Part-Time Matthews Catering- Central Village. 5/08 — 9/12 SKILLS AND ABILITIES

• Skilled in the use of computers and software systems

• MS Word, MS Excel, MS powerpoint, OUTLOOK 365

• Deescalating irate customers

• Able to work under pressure in fast pace environment

• Excellent at working independently as well as in a team

• Build trust with customers

• Great at anticipating customer’s needs and wants

• Knowledgeable in food and beverage handling

• Tip Certified

EDUCATION:

Three Rivers Community College: In progress of a General Studies Associate Degree. Southern Connecticut State University: Education Major Fitch High School: Graduated June 2011

References can be provided per request.

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