Manager Engineer

THADDEUS SPERO, MCP, MCSA, MCSE, CCNA, & BSCI

** ******* ******; BLOOMINGDALE, NJ 07403-1121

203-***-**** - ******@*****.***

TECHNICAL SKILLS

Operating Systems / Languages Software Software

Windows 10 / 7 / XP/ 2000 Microsoft Office 365 Suite Visio

Windows Server 2k / 2k3 / 2k7 MS Office 2000/2003/2007 Ghost, Drive Image, Acronis

Novell, UNIX/Linux Admin. MS Virtual PC - VMWARE Oracle

Linux Various Distributions Active Directory VNC

Live CD Systems. Azure Active Directory Backup Exec

VB, HTML, JCL, SQL NetWare Administration Remedy

SAS, PL1, COBOL, DOS Novell eDirectory Services Crystal Reports

C++, Java, PERL, CGI NT Administration Tools Assimilation of new / or

Object Oriented Programming

Expect Scripting language

Data Recovery Software

AutoIT (automation

scripting)

Proprietary Software.

Networking Hardware Hardware

Frame Relay, PPP, ATM,

ISDN, MPLS, Load balancing

Cisco Routers/Switches

Dell Servers

HP Servers & Systems

IBM Servers & Systems

Microsoft Windows routing Hubs/Switches/Routers Cellular Devices

UNIX, Linux routing Bridges/Cabling Blackberry Enterprise Server

DMVPN & VPN environments Customized Cabling MS Back Office Products

Virtualization environments Coax, CAT 3, 5e, 6 SQL Server

TCP/IP-v4&v6, DNS, WINS Server Routers Exchange Server, SMS

DHCP, FDDI, BLACKBOX Basic Computer Hardware IBM Mainframe

LAN/WAN/Star/Ring

Designing Different

Topologies

MULTIPLEXING

HP Blade Servers

Intel Servers

Alliance Servers I3 - VOIP

Sysplex Operations

IBM Controllers

OS/3090 Mainframe Systems

PIX, ASA, ACE - Cisco

Catalyst Cisco Equipment

ISR Cisco Equipment

Cisco Call Manager

Software Defined Networking

RADIUS Servers

TACACS+ Servers

Meraki Cisco Mx64(security)

Meraki Cisco MS120-

24(switch)

Various Cellular Modules

Meraki Cisco MR33 (WAP)

Meraki Cisco 902.3at POE

Injector

I am a veteran IT professional who has worked my way through the ranks of many different rolls. I have seen first-hand the evolution of the information technology field starting with IBM 3090 SysPlex Main Frames with dumb terminal environments; the PC revolution; the Millennium bug; Client Server progression and integration; the birth of VOIP / SIP and the subsequent environments that followed; Call Center technologies with complex ACD queues and custom object oriented programming; Small, Medium, & Large Networks both local and WAN’s including cellular networking, finally leading to cloud computing and beyond. My greatest accomplishments have been working with peers in the industry and leading them to achieve more than they originally thought was possible. I have a wealth of knowledge to offer any client and look forward to working with you and your company! Please let me know if you have any questions about my lengthy history. PHOENIX, LLC Butler, NJ November 2013 – Present

Freelance IT Consultant

I am currently working as a freelance IT consultant. I have several small business clients primarily in northern New Jersey. I have established my own business entity for this endeavor. I perform work as needed for these clients from troubleshooting complex telecommunications and networking issues to decision making for new infrastructure purchases, including telecommunications, networking, security, servers and desktops. I also perform website administration as well as social media advertising and marketing as well as automation of redundant tasks via scripting and automation tools.

● I have done work for several small business clients in Livingston, Weehawken, Jersey City, Bayonne, Secaucus, NJ

● Infrastructure selection, configuration, and implementation.

● Troubleshooting complex telecommunications / network failures and working with 3rd parties to resolve.

● Systems/Data backup, migration and/or Recovery.

● Troubleshooting Server failure and performing data recovery on critical systems.

● Installing / Troubleshooting and Resolving Wifi Access Point issues.

● Installing / Rewiring failed network and telecommunications outlets.

● Documenting worksites on a weekly basis and providing website updates for clients.

● Provide Google Analytics, AdWords and Facebook Ads to determine the best marketing audience and marketing campaigns to be used.

VENTUS NETWORKS, LLC Norwalk, CT September 2009 – May 2013 Senior Network Engineer / Manager

Working as a part of the Engineering Team to Lead, Manage, Design, & Troubleshoot, the current and new networking projects the company supports in a Linux based environment. Research, Development,

& Testing of the new V-Series Routers which is a proprietary secure Linux appliance used to provide Cellular Connectivity in place of Fixed Line Solutions.

● Project Manager of Electrical Engineering team. Overseeing weekly meetings as well as special meetings to help direct and focus on the goals of the organization.

● Project / Infrastructure Manager - Documented and Implemented best practices for Security on MS Server environment for the company.

● Worked with piers to create the first fully functional test network for the company to allow the testing of proposed changes prior to actual production deployment.

● Installed and Maintained HP Blade Server Farm to support more Clients in less space and decreased overall cost of operational overhead.

● Piloted Citrix environment for our company to determine feasibility and overall cost analysis for this product.

● Designed, Documented, & Implemented the first Linux based KVM Virtualization environment.

● Migrated current development & test servers onto the new KVM virtualized platform to allow development to be tested out more thoroughly before being released to production.

● Implemented RANCID for collection and monitoring of network changes on deployed devices teaching and overseeing the team to utilize the reports this produced.

● Project Management of Linux Administration, management and maintenance of RSYNC backups which provided nightly system syncs in the event of a Server crash.

● Designed, Developed, and Implemented Backup scripts for all servers and networking devices to be used in conjunction with the RSS -(Ready Service Spare) program i was responsible for.

● Designed, Developed, and Implemented RSS – Ready Service Spare – Program which provided automation of the restore / recovery of both Network devices as well as Servers. Shell scripted automation provided on Linux platform.

● Using the RSS system above I created automation to allow for new deployments to be built based off of a template and worked with the team to verify and test .

● Participate in PCI audits and maintaining PCI compliance for the company.

● Developed and Maintain the Specifications Sheet for the new V-Series Router Family.

● Designed & Implemented the first VMWare Virtualization and images to be used for development of the new next generation V-Series Routers. (cellular routers)

● Management of the hardware list for the new V-Series router. This was comprised of necessary and optional hardware for the devices along with the testing of each component by the team.

● PM - Responsible for FCC & CE Certifications of our new V-Series Routers.

● PM - Managing Carrier Certifications for Verizon, Sprint, & AT&T. Successfully completed all cellular carrier certifications.

● Work with Domestic and Foreign Vendors on various issues to correct and improve the new V- Series Router.

● Infrastructure Management for all physical hardware of our Data Centers. IPC INFORMATION SYSTEMS, LLC Fairfield, CT February 2006 – April 2009 Global Systems Support Engineer

Provide Global Systems Support for the company remotely as well as onsite. Traveled to many client's sites to provide onsite support and direction. Part of my responsibilities included holding customer facing meetings to detail any problems and provide answers to their questions along with solutions as needed. Project Management / Development of a proprietary secure Linux appliance which creates a reverse VPN back to our corporate environment to provide high speed remote secure access to client sites for IPC information systems; which gives them the ability to manage SLO’s & SLA’s with their clients. This product was later purchased by the Department of Defense.

● Tier 3, Tier 4 systems support engineer in the world's leading provider of Network devices, CTI, and telecommunications appliances for the financial markets.

● Experienced and Knowledgeable in running packet capturing software and diagnosis of issues occurring at the packet level.

● Employee management – overseeing Tier 1 and 2 staff remotely and onsite.

● Advanced UNIX and LINUX engineering to support a multiplatform environment.

● Managed and Troubleshot Linux servers

● Management and Manipulation of Network configurations on Linux Servers

● Build, rebuild, re-image and re-configure Linux Servers

● DBA supporting multiple platforms - Informix, SQL 7, 2000, & 2005 using SQL, T-SQL.

● Troubleshooting database Stored Procedures, and Triggers within the database.

● Web administration, & management of Apache Tomcat and MS IIS.

● Designed, setup and configured IP based modem bank infrastructure used in foreign markets to offset costs for country to country dialing.

● Product management of ION-Networks product suite used for secure remote access of clients’ sites.

● Designed the Network, Integrated and Implemented this product for IPC from the ground up.

● Successfully deployed the appliance into over 80 sites. Including several very large organizations where a customized central gateway was used to access 100’s of sites within the client's enterprise organization.

● Provided feedback to the Vendor for feature enhancements as well as troubleshooting functionality of the product and identification of programming flaws.

● Developed and supported new VPN configurations into and out of IPC enterprise network.

● Hardware management and support of large LAB environment in recreation of field issues as well as testing of new products.

● Cisco Configuration & Management of a wide variety of devices from SoHo devices to Core 7200 series Routers in the recreation of a client’s network topology / environment as well as new design configurations to support BETA testing and resolve issues.

● Worked with PIX, IDS, ASA, ACE hardware and software to facilitate these installations.

● Management and integration of Avaya, Audix, Intuity, Definity, CMS, Modular Messaging, Octel, Cisco Call Manager & Unity Systems with IPC VOIP telephony and adjunct systems.

● Processing configuration changes and troubleshooting the provisioning and testing of data and voice circuits, specific for the IPC proprietary telecommunications systems.

● Programming Cisco and Nortel Routers & Switches for use in the complex environment of VOIP.

● Advising field technicians via phone support as well as going onsite when needed to train and assist field engineers in completing implementations and MAC’s to sites globally.

● BETA testing of new products as well as onsite BETA installations where clients feedback and requests for changes of our product were received and if possible, onsite adjustments were made to meet the client's needs.

● SIP Experience and troubleshooting of SIP and Legacy QSIG Integration with PBX systems.

● BETA testing and deployment of the latest CTI Servers for IPC Systems. Security administration of all systems listed above. BLACKBOX (Formerly – NexteriaOne) Wethersfield, CT May 2005 – March 2007 Network/Telecommunications Analyst

● Responsible for Linux Engineering and administration in conjunction with Network Management

● Monitoring and Troubleshooting of AT&T Data networks and telecommunications systems on a Linux Platform

● Day to Day performance optimization using Linux scripts (shell, bash, etc)

● Network management of MPLS, Frame Relay, PPP, ATM, ISDN, & load balancing of circuits.

● Processing configuration changes and provisioning voice and data circuits, for clients all over the world via remote administration tools.

● From simple password resets, to Moves Adds and Changes, to advanced call flows and vector sequences for some of the biggest call centers in the world.

● Programming Cisco and Nortel Routers & Switches.

● Programming Cisco, Unity, Avaya, Octel, Nortel, Meridian, & Norstar Telecommunication systems.

● Advising / assisting field engineers to complete client requested changes. INTELLIMARK Coppell, TX

September 2004 – December 2004

Network/Telecommunications Engineer

● Worked as a team leader towards the goal of completing 1600 sites by year end.

● Lead engineer over 11 contractors.

● Organization & coordination of large corporate sites.

● Directly responsible for assuring that the team met the objectives by completing each project on time and accurately.

● Reported procedural discrepancies to project manager.

● The creation of Network Topography documents. - (CISCO, NORTEL, BAY and IBM)

● Asset Management Documentation.

● Documentation of PBX & Key Systems - (Avaya/Lucent, Nortel, NEC, Toshiba, and AT&T)

● Collection of data via a Symbol Pocket PC Device.

● Teaching other technician via hands on instruction, Verbal and/or Written directions.

● Commended for my attention to detail and accuracy.

● Organization and filing of finalized documents to the customer.

● Following instructions and direction of high level groups for change and application of those changes.

State Farm Insurance Companies Cheshire, CT June 2002 – September 2004 Systems Technical Services Specialist / Analyst

● Senior Lead Technician overseeing 3 other technicians to provide management and support of an enterprise wide network (16,500+ servers). Direct support of over 350 office locations.

● Install, manage and maintain all Linux servers, workstations, and phone systems

● Verify all systems & security policy configurations are built to specifications.

● Project Management of all goals and objectives affecting the offices in the Zone including creation of tasks and timing associated with projects / technical staff.

● Database administration and migration to new platforms (ex. SQL 6.5 to 7.0 to SQL 2000).

● Problem resolution of Linux Servers, Clients, & Telecommunication/cellular devices in the Zone.

● Competent with several different contact management packages. (HP Service Desk, Quintus, Event Tracker, Info Management)

● Security administration of logon accounts, logon scripts, Mainframe system access, Intra / Internet access, Windows NT Security administration of individuals & Domain Groups, & Creation of Active Directory files and security administration.

● Install, Build, Load / reload new enterprise servers and workstations.

● Creation of Disaster Recovery Plans and testing of the plans put in place.

● Develop solutions for operational issues via a business plan and budgetary concerns.

● Document problems via incident management & solutions (root cause analysis)

● Detail systems status and any outages or concerns to upper management.

● Data Migration from Windows NT 4.0 to Windows 2000 file and Print servers.

● Data Backup Management and Recovery using Norton Utilities, ERD Commander, ADSM / TSM, Ghost Image files, Legato Networker application, etc.

● Database administration and migration to new platforms (Win NT to Win 2K / XP Pro).

● Opening / Closing of many locations and installation / de-installation of all IT Hardware including phone system components.

● Ordering / Cancellation of Data and Phone Services / Circuits.

● Moves, Adds, & Change activity including all aspects in small to medium size agency offices.

● Knowledgeable of hardware for Dell, HP, Compaq, IBM, & Alliance Servers and workstations.

● Call Center environment management experience.

● Management and administration of Lucent / Avaya, Nortel / Meridian systems.

● Responsible for networking, wiring, custom cabling, testing and resolving circuit issues.

● Adept in installation and operation of Cisco Routers, Switches, Ethernet, & Fiber etc.

● Creating automated processes to handle daily functions and create reports for review.

● Train new employees on the management of the servers and workstations in the organization.

● Automated daily / weekly / monthly / quarterly & yearly items to improve efficiency and provide report information to guide business needs.

● Processed documentation for 3rd party vendors, including warranties, service contracts, etc.

● Submission of budgetary move forms for all work done by technicians in the Northeast Zone.

● Creation of charge back procedures, which saved the department over $100,000 the first quarter we implemented these procedures.

● Setup and operation of Interactive Distance Learning and Videoconferencing.

● SMS script creation and modification.

● Resolved hardware problems or requested service from the vendor.

● Responsible for scheduling and coordination of field office visits by other technicians.

● Setup and installation of IBM Wordpads, Compaq & Dell PDAs, Blackberry devices. State Farm Insurance Companies Cheshire, CT February 2000 – June 2002 Systems Technical Services Specialist / Analyst

● Manage and support all the servers & workstations for State Farm in Connecticut.

● VoIP System administration and upgrades including new installations.

● Participated in strategy and troubleshooting sessions for system installation projects and enhancement design of VoIP and Contact management systems.

● Train new employees on the management of the servers and workstations in the organization.

● Load / reload new enterprise servers and workstations.

● Develop solutions for operational issues via a business plan and budgetary concerns.

● Database administration of Webtone Contact Management & I3 Telephony Services.

● Problem resolution of servers & clients spread across 6 offices in the state.

● Configuration of the Enterprise Interaction Client Software.

● Knowledgeable of hardware in HP, Compaq, & Alliance Servers.

● Call Center environment experience.

● Experience with the Lucent / Avaya, Nortel, systems, Smart jack, 66, 100, & Bix-block hardware.

● Certified in Norstar Phone System installations, programming, and remote utilities.

● Proficient in networking, wiring, custom cabling, testing and resolving circuit problems.

● Adept in Cisco Routers, Switches, Ethernet, Token Ring, Fiber etc.

● Competent with several different contact management packages. (HP Service Desk, Quintus, Event Tracker, Info Management)

● Project organization including creation of tasks and timing associated with a project.

● Created & modified automated processes using VB, Perl Scripts, Autoit, batch files, etc. to handle daily functions and create reports for review.

● Implemented procedures to aid in troubleshooting IP telephony problems.

● Legato Networker Data backup and recovery management. State Farm Insurance Companies Alpharetta, GA January 1996 – April 2000 Systems Services Specialist

● Provided technical support via phone and over the network with all associates across the country.

● Resolved problems with both Hardware and software on a multitude of platforms.

● Utilized NetWare Administration and NT Administration tools.

● Helped create a knowledge database and solutions to aid in problem resolution.

● Mentoring new associates on handling problem resolution.

● Skilled in PCAnyWhere, NetOp, Rconsole to aid in resolving problems.

● Reviewed and created reports on productivity and how to improve efficiency.

● Dispatched HP and IBM CE’s to replace inoperable hardware.

● Scope of knowledge extended into all different systems of the State Farm Organization.

● Received many awards for the highest 1st & 2nd level resolution rate in the company.

● Participated as a leader in several of the function groups (IBM Host Mainframe / Sysplex Operations, HP, & Agency Systems).

● Assisted Analyst group with creating training programs and structured learning classes to bring new support representatives up to speed on troubleshooting problems.

● Presented training programs to new associates to aid in teaching them how to best handle some key problems and where to find the information to resolve those problems.

● Commended for always following up with the Business Associate after the problem was resolved.

● Played an integral part in the Y2K updates and problem resolution with SFNET. State Farm Insurance Companies Ballston Spa, NY September 1991 - January 1996 Team Leader 2nd Shift Data Operations

● Assisted with the direction and management of 9 employees on the team.

● Created, monitored, and did troubleshooting on an OS/3090 mainframe system.

● Knowledgeable in JCL, TSO, JES2, and FTP.

● Utilized and created flow charts as a guide for batch processing updates.

● Implemented and organized network changes for all three shifts so the workload was evenly distributed.

● Setup and trained new employees on all aspects of the systems environment.

● Resolved abnormal job terminations on the mainframe systems.

● Created and processed coding changes in JCL, SAS, SQL, & Data Analyzer to produce customized reports for individual's needs.

● Installed issuance components (Software upgrades to the main frame system.)

● Implemented / managed projects on the systems.

● Space management- reorganization and placement of data so that bottlenecks were avoided, and peak efficiency was accomplished.

● Performed system tuning using Netview, Omegamon, and DB2 reports. State Farm Insurance Companies Wayne, NJ June 1988 - September 1991

Data processing Assistant III

● Provided Peripheral support for a Mainframe processing environment. This included but was not limited to Printing and separating reports, Tape Mounting, Vault Librarian responsibilities.

● Creation of Microfiche.

● Maintenance and upkeep of equipment, including troubleshooting and creating a request for repair from our Vendors.

● Participated in a regimented training curriculum and passed all levels successfully.

● Trained on Mainframe operations and learned multiple Computer System languages.

● Participated in the creation and presentation of the shift turnover report. State Farm Insurance Companies Wayne, NJ July 1986 – June 1988

Commercial Underwriting Assistant

● Provided support to the Commercial underwriting team to help process the work.

● Created Documents of adherence to commercial property owners, which dictated if the policy would stay in force.

● Pulled and Sorted files.

● Ran Credit checks on policyholders (Dun and Bradstreet, Equifax, & ECR)

● Aided in the installation of the Harris Lanier System and built many of the formatted paragraphs that were used in the letter creation process.

Education

● New Horizons CLC Windsor, CT

2005-2006

o Achieved my MCP, MCSA, MCSE, CCNA, and BSCI certifications

● Gainesville College Gainesville, GA

1998-2000

● Empire State College Saratoga Springs, NY

1993-1995

● Montclair University Montclair, NJ

1987-1991

Certifications, awards, and skill sets include:

● Norstar Certified Installer – (support for independent small businesses, Agency offices)

● Certified small network installer – (support for independent small businesses, Agency offices)

● Certified in ASA (Avaya Systems Administrator)

● Certified on CenterVu Supervision – (Call Center Management)

● Certified on Definity / Intuity (Voice Mail systems)

● I3 Handler Class - (Object oriented programming – VoIP System)

● I3 Administration Class - (Remedy and SQL Database administration – VoIP System)

● Definity Administration Class - (Avaya Telephony Server management)

● 70-290, 70-291, 70-293, 70-294, 70-270, and Network Essentials – (Part of MCSE)

● MCP – Microsoft Certified Professional

● MCSA – Microsoft Certified System Administrator

● CCNA – Cisco Certified Network Associate

● BSCI – Building Scalable Cisco Internetworks

● Negotiation Class – (Dealing with vendors and other support groups.)

● Head, Heart, & Hands – (Award for taking responsibility of issues beyond the scope of my position and bring the problem to resolution - State Farm Insurance Co.)

● Most creative solution - (Award - State Farm Insurance Co.)

● Highest Problem Resolution Rate - (Award - State Farm Insurance Co.)

● A+ Certified – (Comptia)

● DB2 System Tuning and Management - (Database administration)

● 3090 IBM Main Frame Operations – (System support)

● PL1, SAS, Data Analyzer, Cobol, JCL, SMS, Java, HTML, DOS, SQL, & VB – (Programming)

● 3090 SysPlex Training – (System support)

● Omegamon / Netview System Monitoring – (Performance Tuning Main Frames)

● BMG Data Reorganization processing – (Performance Tuning Main Frames)

● HP Server Maintenance and Management – (Hardware & Software support)

● Highest Problem Resolution Rate - (Award)

Contact this candidate