Customer Service Sales

Tammy Jones

*** ***** **** ******, ***** Bend, IN 46615

574-***-****/574-***-****· ************@*****.***

OBJECTIVE

Highly motivated and detailed oriented professional with 10+ years of experience. Excellent organizational skills and a capacity to handle challenging situations. Will provide expertise for standard to moderate complex problem solving and in-depth understanding of system functionality. As well as the ability to review significant amounts of information/data and analyze processes to support business needs in one or more operational areas.

EXPERIENCE

Business System Analyst- Bayer HealthCare

01/25/2016 - Present

Lead cross functional training within the immediate department, as well as, over the various Sales Organizations (Pharmaceutical, Consumer Care and Radiology).

Completed employee training and onboarding for all new employees within our department. Also trained all employees on new implementation or new process roll-outs.

Lead for the Master Data team on various implementations and data migration projects.

Support synchronization of master data across multiple systems and multiple divisions for both internal and external customers while adhering to ICS controls.

Manage tax exemption certificates, DEA licenses and wholesaler licenses as required by each division.

Provide A-Level support and manage requests for SAP system access for CLSC staff by determining required roles and adhering to global controls. Supporting many departments such as Customer Service, Sales, Credit and Finance departments while meeting and exceeding stated service level requirements.

Manage assigned SAP system issues including bug-fix, service requests, enhancements, and implementations for Divisions within the CLSC.

Manage the User Acceptance Testing with BBS and End Users prior to implementation into the SAP system and ensure accurate completion of all required documentation.

Manage all assigned email boxes ensuring that all requests/issues are addressed through prioritization, working with BBS, End Users, and O&I to determine root cause and define requirements for resolution to drive implementation into the SAP system and guarantee timely Customer Master (CM) set-ups to ensuring customer’s expectations and SLA’s are met.

Support continuous improvement efforts and complete/participate in special projects as assigned; support all CM process documentation efforts such as internal work-aids and SOP's.

Present 'as-is' and 'to-be' process flows to the business.

Assistant Manager- Acceptance-Now

01/2015 – 01/2016

General clerical duties included; Answering phones, filing, processing rental payments, typing and sending correspondence through postal service, fax and email. Took care of customer service such as taking service orders, answering any questions or requests needed from customers. Explained our program to prospective customers and produced quotes of down payments and monthly payments. If interested processed applications and approved or denied applicants based on the application information.

Took care of marketing. This entailed creating and distributing flyers and mailers to prospective customers. Did minor telemarketing to previously paid off customers or interested parties.

Sales Duties included getting the interest of prospective customers by offering knowledge of our financing program, answer any questions and guiding customers through the application process. Once an application is submitted did necessary employment, resident and referral checks. Upon credit approval, processed down payments. Once approved, then prepared Finance Contracts and sat with the Customer to explain in detail the contracts and answer any questions asked before signing the contacts.

Oversaw collections as well. When accounts were past due made attempts to contact the customer or the customer references, employer or landlord if needed, to obtain payment on accounts. If necessary prepared and sent past due notices and at worst case scenario scheduled for home visitation and possible pick up of merchandise.

Eligibility Specialist- Family Social Service Administration

09/2013 – 07/2014

As an Eligibility Specialist completed assessments whether or not individuals qualify for various programs. Typically these programs offer financial aid from the government, especially in the healthcare industry. Worked with Medicare or Medicaid, disability claims, or other government-sponsored programs.

Completed client interviews either face-to-face or via phone to determine or re-determine eligibility for FS, TANF, Medicaid A B or D and IMPACT programs. Ensured case information was gathered and processed in a complete and accurate manner in accordance with State policy.

Provided voter registration forms and complied with all rules and regulations as well as state and federal codes and laws regulating public assistance programs.

Entered client data into the ICES system.

Assisted clients with understanding their rights and responsibilities as well as assisted clients with obtaining required verification for determining eligibility.

Counseled clients to accept personal responsibility for their actions, consequences and need to comply with the rules and regulations. Answered customer service issues on client questions/complaints via walk-ins or phone calls.

Worked assigned alerts, changes and incoming documents daily and responded to all e-mail, mail and phone messages daily

EDUCATION

Bethel University- Associates

05/1999

Business Administration

Applied Computer Science

SKILLS

SAP-ERP Environment

SAP - MDG (Master Data Governance)

SAP - Role Management

SAM - System Access Management

System and ERP Data Migration

Data Integration

Microsoft Office

Cloud Data Storage

ETL Experience

Agile Environment

SQL Abilities

Tableau

Contact this candidate